Quality team Work, Jobs in Wethersfield, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Inclusive Employment Consultant
ECL —Braintree
- £29,274 - £32,000 a year
- Weekend availability
- Travel
- Communication skills
- Paid training
- Annual leave
Quick apply
7d
Technical Author
CARECO UK LTD —Braintree
- £30,000 - £32,000 a year
- Full-time
- Product management
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
14d
Quality Engineer, Quality Department
CONTAMAC LTD —Saffron Walden
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Life insurance
Quick apply
Bookkeeper (Freelance, Remote - UK only)
Pickle —Cambridge
- £14 - £18 a year
- Remote
- Organisational skills
- Communication skills
- Time management
Quick apply
5h
Administration Assistant
Essex Partnership University NHS Foundation Trust —Great Dunmow
- £25,760 - £27,476 a year
- Full-time
- Front desk
- Relocation assistance
- Employee discount
8d
Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR
Arthur Branwell & Co Ltd —Braintree
- £40,000 - £46,000 a year
- Part-time
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
QA Assistant
Petrow Food Group —Haverhill
- £26,579 - £29,158 a year
- Full-time
- Computer literacy
- Analysis skills
- Quality control
- Free parking
- Sick pay
Quick apply
Home Administrator
Westgate Healthcare —Braintree
- £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
- Employee discount
- Referral programme
Quick apply
7h
General Site Labourer
BT Lerson —Broxted
- £12.71 - £18.50 an hour
- Temporary
- In-person
- Communication skills
- Free parking
Quick apply
13d
PALS Officer
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £28,392 - £31,157 a year
- Part-time
- Databases
- Communication skills
1d
Learning Disabilities Support Worker
ECL —Braintree
- £12.91 an hour
- Computer literacy
- Communication skills
- Paid training
- Annual leave
Quick apply
11d
Therapist (Addiction) Sanctuary Lodge
UK Addiction Treatment Centres —Braintree
- £29,000 - £30,000 a year
- Full-time
- Management
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
14d
Compliance Administrator – Sible Hedingham, Essex
Forest Homecare —Sible Hedingham
- From £24,784 a year
- Full-time
- English
- Organisational skills
- In-person
- Annual leave
7d
Care Assistant
Helping Hands Homecare —Braintree
- £15.90 an hour
- Medication administration
- Annual leave
- Referral programme
Quick apply
PBS Practitioner
Consensus —Braintree
- £38,000 a year
- Full-time
- Travel
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Older People Support Worker
ECL —Braintree
- £12.91 an hour
- Medication administration
- Computer literacy
- Travel
- Paid training
- Annual leave
Quick apply
Wraparound Setting Lead
Primary Sports Group —Halstead
- £13.00 - £15.50 an hour
- Part-time
- Management
- Medication administration
- Supervising experience
Quick apply
4d
Returns processor Picker Packer
Hutch Logistics —Braintree
- £13 an hour
- Full-time
- Quality control
- Warehouse experience
- In-person
- Free parking
Quick apply

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

quality team jobs in wethersfield, ess

Customer Care Associate

Inclusive Employment Consultant

Technical Author

Quality Engineer, Quality Department

Bookkeeper (Freelance, Remote - UK only)

Administration Assistant

Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR

QA Assistant

Home Administrator

General Site Labourer

PALS Officer

Learning Disabilities Support Worker

Therapist (Addiction) Sanctuary Lodge

Operational Support Officer

Compliance Administrator – Sible Hedingham, Essex

Care Assistant

PBS Practitioner

Older People Support Worker

Wraparound Setting Lead

Returns processor Picker Packer

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