Senior recruitment Work, Jobs in Wethersfield, Ess (with Salaries)

Customer Enquiries Services Manager
Anglia Ruskin University —Chelmsford
- £38,784 - £44,746 a year
- Full-time
- CRM software
- AI
- Leadership
- Relocation assistance
11d
Probation Service Officer - Housing Support Service - HMP Peterborough and HMP Chelmsford
HM Prison & Probation Service —Chelmsford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d
Commissioning General Manager
Crystal Care Collection —Heybridge
- £65,000 - £75,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
Senior Administrative Officer - Part Time - North Essex
HM Prison & Probation Service —Chelmsford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Databases
- Presentation skills
- Annual leave
- Employee discount
2d
Senior Individual Giving Officer
East Anglia's Children's Hospices —Cambridge
- £30,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Hospice
- Communication skills
- Free parking
- Health & wellbeing programme
2d
Training Coordinator
M Group —Whittlesford
- Microsoft Office
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
HR Manager
Potters Resorts - Five Lakes —Maldon
- £45,000 - £50,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Divisional Activities Lead - Central Division
Barchester Healthcare —Cambridge
- Up to £43,775 a year
- Travel
- Training & development
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
Access & Recruitment Operations Officer
Anglia Ruskin University —Cambridge
- £31,236 - £36,636 a year
- Part-time
- Hybrid work
- University
- Presentation skills
- Travel
- Relocation assistance
Culture and Leisure Services Manager
Chelmsford City Council —Chelmsford
- £87,924 - £96,828 a year
- Full-time
- Hybrid work
- Leadership
2d
Finance Administrator / Office Manager - Cambourne, Cambridge
Technology Online Group —Cambridge
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Administrative experience
- Human resources
- Free parking
- Work from home
Quick apply
4d
HR Manager
Richard Jackson Ltd —Colchester
- From £50,000 a year
- Full-time
- Conflict management
- Human resources
- Mentoring
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Lead Therapist - Sanctuary lodge
UK Addiction Treatment Centres —Braintree
- £36,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
- Health & wellbeing programme
- Employee discount
Quick apply
Senior Administration Officer - Harlow - North Essex - East of England
HM Prison & Probation Service —Harlow
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Databases
- Presentation skills
- Annual leave
- Employee discount
2d
Mental Health Support Team (MHST) West Suffolk - Clinical Lead
Norfolk and Suffolk NHS Foundation Trust —Bury St. Edmunds
- £57,528 - £64,750 a year
- Full-time
- Management
- Leadership
- School
Client Account Manager
FSE Digital —Great Baddow
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Strategic Sourcing and Supplier Manager - – IT, Professional Services, HR and Travel
Johnson Matthey —Royston
- Full-time
- Analysis skills
Depden Care Farm Operations Manager
Depden Care Farm —Bury St. Edmunds
- £35,000 - £40,000 a year
- Full-time
- Writing skills
- Organisational skills
- Leadership
- Free parking
- Sick pay
Quick apply
6d
Senior Site Manager
Unity Schools Partnership —Newmarket
- £32,596 - £36,362 a year
- Full-time
- English
- School

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Customer Enquiries Services Manager

Anglia Ruskin University -
Chelmsford

Apply Now

Job details

Permanent | Full-time
£38,784 - £44,746 a year
11 days ago

Benefits

Relocation assistance
Company pension

Qualifications

Live chat
CRM software
Process improvement
Continuous improvement cycles oversight
Customer interaction
AI
Leadership
Communication skills

Full job description

About ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

About the Role:

We are seeking an experienced and customer-focused leader to manage our Customer Enquiries Services Team and help deliver a sector-leading experience for prospective students, applicants and offer holders across the globe.

As Customer Enquiries Services Manager, you will lead a high-performing team responsible for responding to enquiries across multiple communication channels, including telephone, email, live chat and AI-powered platforms. You will play a central role in ensuring that every interaction with ARU is professional, informative and supportive, helping prospective students make confident decisions about their future.

This is an exciting opportunity for a customer service professional who combines excellent people management skills with a passion for innovation and digital engagement. You will take responsibility for planning and delivering enquiry services throughout the admissions cycle, including overseeing the University's annual Confirmation and Clearing operation. Working closely with colleagues across student recruitment, admissions and international recruitment, you will ensure services are appropriately resourced, responsive to demand and aligned with ARU's recruitment objectives.

Educated to degree level or holding an equivalent professional qualification, you will bring significant experience of leading customer service or advisory teams. You will be confident managing performance, coaching colleagues and fostering a positive, customer-focused culture. You will also have experience using CRM systems, live chat technology and AI-powered communication tools to improve service delivery and enhance the applicant experience.

Using data and customer insight to drive continuous improvement, you will analyse enquiry trends, identify opportunities to enhance processes and make recommendations that improve efficiency and customer satisfaction. Acting as the University's subject matter expert on live chat and AI chatbot systems, you will help shape the future of applicant communications by embedding new technologies, supporting automation initiatives and sharing best practice across the institution.

We are looking for a proactive and organised individual with excellent communication and leadership skills, who thrives in a fast-paced environment and is committed to delivering exceptional customer service. If you are passionate about improving the customer experience, supporting colleagues to succeed and helping prospective students navigate their journey to higher education, we would love to hear from you.

Informal enquiries can be made to Sean Rowlatt, Senior Admissions Manager - Applicant Services, at [email protected]

Find out more about working with us and how we recruit.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.

We value diversity at ARU and welcome applications from all sections of the community.

We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI’s Right to Work policy and our own institutional policy. Furthermore, we must note:

Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa.
Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above.

Committed to being inclusive and open to discuss flexible working.

We reserve the right to close this vacancy once we have received sufficient applications.

Guidance Notes:

Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.

Apply Now

Refine Your Search

senior recruitment jobs in wethersfield, ess

Customer Enquiries Services Manager

Probation Service Officer - Housing Support Service - HMP Peterborough and HMP Chelmsford

Commissioning General Manager

Senior Administrative Officer - Part Time - North Essex

Senior Individual Giving Officer

Training Coordinator

HR Manager

Divisional Activities Lead - Central Division

Operational Support Officer

Access & Recruitment Operations Officer

Culture and Leisure Services Manager

Finance Administrator / Office Manager - Cambourne, Cambridge

HR Manager

Lead Therapist - Sanctuary lodge

Senior Administration Officer - Harlow - North Essex - East of England

Mental Health Support Team (MHST) West Suffolk - Clinical Lead

Client Account Manager

Strategic Sourcing and Supplier Manager - – IT, Professional Services, HR and Travel

Depden Care Farm Operations Manager

Senior Site Manager

I want to receive the latest job alerts for senior recruitment in wethersfield, ess

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