Patient/customer services Work, Jobs in Whitley Bay, Twr (with Salaries)

Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time AM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Full-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
NHS Talking Therapies Administrator - Newcastle
Vita Health Group —Newcastle upon Tyne
- £24,882 a year
- Full-time
- Customer service
2d
Trainee Dispenser
Boots —North Shields
- £16 an hour
- Weekend availability
- No experience needed
- IT
- Employee assistance programme
- Employee discount
Administrative Assistant
Bupa —Newcastle upon Tyne
- £27,900 a year
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Employee discount
- Gym membership
Quick apply
Patient Services Coordinator
Curaleaf International —Sunderland
- Full-time
- IT
- Communication skills
- Free parking
- Life insurance
Quick apply
1d
Receptionist
Bupa Dental Care —Newcastle upon Tyne
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
12d
Ambulance Liaison Assistant
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,272 a year
- Full-time
- Customer service
- English
21h
Partnership and Involvement Officer
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £39,043 a year
- Full-time
9d
Digital Doorway volunteer
Family Gateway —Wallsend
- £0.01 - £0.02 an hour
- Working with children
- In-person
- Café
- Free parking
Quick apply
Trainee Train Conductor - Newcastle
Northern Trains —Newcastle upon Tyne
- £27,258 - £34,917 a year
- Overtime
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
1d
Senior Customer Care Administrator
Northumbria Primary Care —Amble
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
- IT
7d
Accredited Checking Technician (ACT)
Durham Pharmacy Ltd —Ashington
- From £14.50 an hour
- Full-time
- Medication administration
- Patient care
- Communication skills
Quick apply
3d
Outbound Bookings Advisor (Bank) - Customer Experience
The Healthcare Management Trust —Durham
- £12.85 an hour
- Customer service
- English
- In-person
Quick apply
6d
Finance Officer
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £27,476 a year
- Full-time
- Oracle
- Analysis skills
13d
Optical Assistant
Pop Specs —Newcastle upon Tyne
- From £12.71 an hour
- Full-time
- Anatomy knowledge
- Customer service
- Laboratory experience
- Store discount
- Annual leave
Quick apply
7d
Optical Assistant
D Berry Optometrist —Gateshead
- £12.71 an hour
- Part-time
- Anatomy knowledge
- Customer service
- Laboratory experience
- Free parking
- Flexitime
Quick apply
1h
ASD Technician (Industrial Placement)
Revvity —East Boldon
- Microsoft Word
- Microsoft Excel
- Laboratory experience

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patient/customer services jobs near whitley bay, twr

Alarm Call Handler

Verisure Services (UK) Limited -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£25,500 - £26,500 a year

Benefits

Cycle to work scheme
On-site gym
Annual leave
Canteen
Discounted gym membership
Private medical insurance
Employee discount
Referral programme

Qualifications

Customer service
Data entry
SIA
IT
Communication skills

Full job description

Alarm Call Handler (Permanent, Full-Time)

Location: Quorum Business Park, Newcastle (NE12 8BU)
Hours: 37.5 hours per week | Rota based day shifts (5 days out of 7)
Salary: £25,500 starting salary, rising to £26,500 with progression
Bonus: Up to £1,200 performance & attendance bonus

Shifts: Choice of AM shift or PM shift

Start Date: 26th May (please note, training will be full time, Monday to Friday for 4 weeks to start)

Be the first response when it matters most.

At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer’s alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response.

Based at our Newcastle Centre of Excellence, you’ll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.

This is a permanent, full time.

What you’ll be doing

Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use
Identifying potential technical issues and escalating where needed

What we’re looking for

You don’t need security experience as we provide full training. What matters most is how you handle people and pressure.

Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others

We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.

What you’ll get in return

29 days’ annual leave including bank holidays (rising to 31 days with service)
Your birthday off
Performance & attendance bonus
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme
Ongoing training, development and internal career opportunities

About Verisure

Verisure is the leading European provider of professionally monitored security systems, protecting over 5.1 million families and businesses across 17 countries. With over 35 years of experience, we’re known for innovation, customer focus, and industry-leading response services.

Diversity & Inclusion

Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.

Important information

All successful candidates will be required to:

Complete a DBS check (provided by Verisure)
Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) - fully supported and funded by Verisure

Ready to start a career where every shift makes a difference?
Apply today and we’ll be in touch.

Be you. Be more. Be Verisure.

Quick apply

Refine Your Search

patient/customer services jobs in whitley bay, twr

Alarm Call Handler

Alarm Call Handler (Part-Time AM)

Alarm Call Handler (Part-Time PM)

Alarm Call Handler (Full-Time PM)

NHS Talking Therapies Administrator - Newcastle

Trainee Dispenser

Administrative Assistant

Patient Services Coordinator

Receptionist

Ambulance Liaison Assistant

Partnership and Involvement Officer

Digital Doorway volunteer

Trainee Train Conductor - Newcastle

Senior Customer Care Administrator

Accredited Checking Technician (ACT)

Outbound Bookings Advisor (Bank) - Customer Experience

Finance Officer

Optical Assistant

Optical Assistant

ASD Technician (Industrial Placement)

I want to receive the latest job alerts for patient/customer services in whitley bay, twr

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