Reference code: HLH/2608/02
- Leisure
- Wick
- Closing on 19th August 2026
- Work location: East Caithness Community Facility
- Contract type: Full time (35 hours per week)
- Salary: £36,636 - £40,968 per annum
- Homeworking: This post is not suitable for homeworking
- Responsible to: Senior Operations Manager
- Contact: William Durrand 07788 686775 / [email protected]
1.
Operational Management
-
Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities.
-
Oversee the daily operation of leisure centres and associated facilities.
-
Ensure high standards of performance, presentation, and cleanliness across all sites.
-
Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.
2.
Health & Safety Compliance
-
Implement, monitor and review health and safety systems (NOP, EAP, COSHH, risk assessments).
-
Conduct regular checks on facilities, equipment, and plant rooms, reporting risks or defects promptly.
Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.
3.
Staff Leadership & Development
-
Line manage Leisure team.
-
Ensure efficient staff deployment and appropriate staffing levels.
-
Support recruitment, induction, training and development, and disciplinary processes.
-
Oversee and monitor staff training programmes, ensuring accurate records.
4.
Customer Service & Community Engagement
-
Maintain excellent customer care standards and ensure facilities meet diverse user needs.
-
Consult with customers and staff to identify improvements and report to the Manager.
-
Promote activity programmes, special projects, and community engagement initiatives.
-
Attend meetings and events as required
5.
Financial & Administrative Duties
-
Support the Manager in monitoring budgets, reducing costs, and increasing income.
-
Ensure compliance with financial regulations.
-
Administer activity booking systems and High Life membership scheme to a high standard.
-
Collate performance statistics and prepare reports as required.
6.
Innovation, Marketing & Development
-
Contribute to the ongoing development and improvement of facilities, programmes and services.
-
Help establish a sales culture and use social media as a marketing tool.
-
Build and maintain positive relationships with key stakeholders, committees, and boards.
7.
Additional Information
-
Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
-
Pursue continuous professional development and contribute to the continuous improvement of the Leisure Centre and High Life Highland as a whole.
-
Attend and undertake any training online or in person.
-
Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
-
Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.
-
You will be expected to work at various locations on a varied rota including regular evenings and weekends.
-
You may be asked to undertake other duties appropriate to the role.
-
Job description may be updated periodically to reflect service needs.
-
Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
*** A Disclosure Scotland PVG check is required for this post ***
Date posted: 5th August 2026
High Life Highland is charity and our purpose is Making Life Better. We are a fun, friendly, caring, supportive, inclusive and proud organisation with strong people values based around integrity, community, accountability, respect and example. We believe if all our of employees strive to embrace our people values then, collectively, we give ourselves the best chance of fulfilling our purpose of Making Life Better.
High Life Highland (HLH) is committed to the protection and safeguarding of vulnerable groups, including children and protected adults and believes that they should never experience any kind of abuse. It has a responsibility to promote the welfare of those in vulnerable groups and to keep them safe and to practice in a way that protects them. HLH expects all those with whom the Charity engages to share this position. Where applicable, new positions will be subject to the appropriate level of Disclosure Scotland checking; identity checks (address, date of birth), employment/experience history, two references (one of which must be most recent employer, where appropriate), qualifications, Right to Work in the UK (where applicable). The above will apply to anyone working on behalf of HLH (paid or unpaid) including all board directors, staff, workers, volunteers, agency staff and students.
