Reservations agent Work, Jobs in Winnington, Chs (with Salaries)

Reservations Agent
FAIRMONT —Knutsford
- Full-time
- Hotel
- Organisational skills
- In-person
Quick apply
Central Reservations & Events Agent
Mollies —Manchester
- £28,000 a year
- Weekend availability
- Bar
- Hotel
- Guest services
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Reservations Agent
Lighthouse Hotel Management —Liverpool
- £27,300 a year
- Full-time
- Hotel
- Guest services
- Employee discount
Quick apply
Guest Service Agent
Aloft By Marriott Manchester —Manchester
- Weekend availability
- Hospitality
- Hotel
- Front desk
Quick apply
10d
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior Meeting & Events Executive
Holiday Inn Manchester City —Manchester
- Full-time
- Hotel
- Employee discount
Quick apply
Account Manager
Property Perspective —Altrincham
- £26,000 - £40,000 a year
- Monday to Friday
- Organisational skills
- In-person
- Communication skills
Quick apply
12d

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Reservations Agent

FAIRMONT -
Knutsford

Quick apply

Job details

Full-time

Benefits

Discounted or free food
Company pension

Qualifications

Organisational skills
Phone etiquette
Communication skills

Full job description

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To create a seamless, elegant, and personalised booking experience that reflects the sophistication of Fairmont Cheshire, The Mere. The Reservations Agent serves as the first point of contact for many guests, ensuring every enquiry is handled with warmth, precision, and a deep understanding of Fairmont’s luxury standards. Through expert product knowledge, attentive communication, and meticulous accuracy, this role transforms enquiries into memorable stays.

Job Description

Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury‑aligned service
Convert enquiries into confirmed bookings through personalised recommendations and confident product knowledge
Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly
Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction
Manage room allocations and special requests with attention to detail and operational awareness
Support VIP and special‑attention bookings, ensuring bespoke arrangements and flawless communication
Process payments, deposits, and billing information in line with Fairmont and UK financial procedures
Respond to guest queries regarding rates, packages, availability, and hotel facilities
Promote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages
Ensure accuracy of all reservations data within the PMS and booking systems
Assist with group reservations, events blocks, and corporate bookings as required
Support service recovery by resolving booking issues with discretion and confidence
Participate in daily briefings to stay informed on occupancy, promotions, and operational priorities
Uphold Fairmont grooming, communication, and service standards at all times
Contribute to a positive, collaborative, and guest‑focused environment within the Reservations and Front Office teams

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

1 year of experience in reservations, Front Office, call centre, or guest‑facing luxury hospitality roles
Strong communication and telephone etiquette with a polished, professional presence
Experience with hotel systems such as Opera Cloud PMS or similar (training can be provided)
Excellent organisational skills and meticulous attention to detail
Confidence handling payments and guest data in line with GDPR and financial procedures
Understanding of UK hospitality standards and luxury service expectations
Ability to multitask in a fast‑paced, high‑volume reservations environment
Additional languages advantageous for an international clientele
A passion for luxury hospitality and creating memorable guest experiences

Additional Information

What is in it for you?

Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
Colleague restaurant
Being part of The Mere Team – our culture is unique!
You will benefit from training and development opportunities
Competitive salary and benefits including pension
28 days of holiday including public holidays
1-5 days service award based on length of service
Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
And last but not least you will get to work with a team of EXTRAORDINARY people

Quick apply

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reservations agent jobs in winnington, chs

Reservations Agent

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Reservations Agent

Guest Service Agent

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Senior Meeting & Events Executive

Account Manager

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