Customer support & client services Work, Jobs in Woodbridge, Sfk (with Salaries)

Customer Success Executive
Anchor Safety LLP —Ipswich
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
9d
Customs Clearance Coordinator
Simarco —Ipswich
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Learning Support Assistant & IAG Advisor
TCHC Group —Ipswich
- £24,500 - £28,000 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Ocean Freight Import Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
Scheduler
Dalkia Facilities —Ipswich
- £26,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Data Protection Support Officer
The DPO Centre Ltd —Ipswich
- From £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Project management
Scheduler & Permitter
M Group —Ipswich
- Communication skills
- Annual leave
- Employee assistance programme
Contract Administrator
Sureserve —Stowmarket
- £27,976 a year
- Monday to Friday
- Customer service
- Administrative experience
- Contracts
- Annual leave
Quick apply
6d
Mac Operator and Office Assistant
Leiston Press —Leiston
- £19,500 - £27,300 a year
- Part-time
- Customer service
- In-person
- Free parking
Quick apply
22h
Administrator
OCS Group —Ipswich
- Monday to Friday
- Data analysis skills
- Microsoft Office
- IT
Quick apply
13d
Customer Service Administrator
We Prep Ship Global Fowarding —Stowmarket
- £25,000 - £26,000 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
Quick apply
3d
Client Servicing Administrator
Douglas Steers & Company —Colchester
- From £28,000 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Health & wellbeing programme
Quick apply
8d
Time and Attendance Coordinator
OCS Group —Ipswich
- Monday to Friday
- Organisational skills
- Communication skills
Quick apply
Receptionist – Accountancy Practice
MST Recruitment —Gainsborough
- £15,000 - £20,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Parking Support Officer
First Bus —Ipswich
- £15 an hour
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Commercial Finance Manager (FTC)
OCS Group —Ipswich
- Monday to Friday
- Hybrid work
- Travel
- Accounting
Quick apply
Project Administrator
M Group —Ipswich
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Procurement Category Manager - Indirect
OCS Group —Ipswich
- Remote
- Management
- Project management
- Team management
Quick apply
3d
IT Support Technician
Red Dune Web Design —Halesworth
- £25,500 - £27,000 a year
- Full-time
- Customer service
- Driving
- Computer networking
Quick apply
19h
Mobile Phone Technician
CrC (London) Limited with Assurant —Colchester
- From £24,800 a year
- Overtime
- Hybrid work
- Schematics
- Sales
- English
- COVID-19 protective measures
- Employee discount
Quick apply
6d

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customer support & client services jobs near woodbridge, sfk

Customer Success Executive

Anchor Safety LLP
Ipswich

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
9 days ago

Qualifications

CRM software
Customer service
GCSE
Microsoft Office
B2B
Computer skills
Communication skills

Full job description

The Company

Established over 30 years ago, Anchor Safety has rapidly grown to become one of the UK’s leading suppliers of personal protective equipment (PPE,) safety services, and corporate workwear.

Our innovative, reliable and customer-focused approach to supplying PPE has driven continual growth and exceptional customer loyalty. As a business, dedication to prompt personal service from friendly knowledgeable staff has become a hallmark of our success. A proactive approach to meeting customer requirements, supported by same day despatch from our stockholding of quality products, enable us to achieve our goal of delivering excellence in PPE.

The Role

As Customer Success Executive you'll be part of a close-knit team, handling Customer calls and enquiries, identifying appropriate PPE solutions to meet Customer needs, and ensuring every Customer receives the best-in-class service they expect from us.

Key responsibilities:

Customer Onboarding - Guiding new customers through the implementation process, including set-up testing and management of customer purchasing portals, and ensuring all customers have the required tools to make repeat purchases from our range.
Relationship Management - Developing and maintaining strong ongoing relationships with clients to increase revenue and prevent churn through regular calls and meetings. Also providing efficient and friendly customer support via phone, email, web-chat or WhatsApp to address enquiries, concerns and issues in line with pre-agreed service levels. This also includes answering questions about products, helping with orders and resolving problems.
Relationship Development - Collaborating with clients to identify opportunities for growth and improvement, including bespoke client-specific initiatives and projects
Issue resolution – Investigating and resolving customer complaints or problems coordinating with other departments as necessary to ensure timely and satisfactory resolutions.
Product knowledge – maintain an understanding of products, services to respond to customer needs.
Team Collaboration – work closely with other team members and departments to support excellence

Desired Experience and Qualifications:

Customer Service Skills- Strong interpersonal and communication skills, with the ability to empathise and provide exceptional customer service
Problem solving – The ability to quickly and effectively resolve customer issues and find solutions to complex problems
Organisation – Good organisation skills to manage customer records, follow up on tasks and prioritise work effectively
Product knowledge – worked in a B2B environment and the ability to learn and stay up to date on changes
Computer skills – proficiency in using CRM software, email and other communication tools and Microsoft Office
Adaptability – willingness to adapt to changing processes and procedures to improve customer support
Empathy – ability to understand and relate to customer concerns and needs
Teamwork – collaboration skills to work effectively with colleagues and other departments
Multitasking – capability to handle multiple customer inquiries and tasks simultaneously
Attention to Detail – accuracy in order processing, documentation and follow-through

PLEASE HELP US TO PRIORITISE YOUR APPLICATION....

In the current climate, we're expecting a lot of applications for this role. We'd love to spot you in the crowd, and invite you for an initial interview!

In addition to your CV, please send a brief covering letter highlighting why you think your experience is perfect for our role, and indicating your current and desired salary packages.

Thank you, and looking forward to meeting you.

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Experience:

BUSINESS TO BUSINESS Customer service: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in woodbridge, sfk

Customer Success Executive

Customs Clearance Coordinator

Learning Support Assistant & IAG Advisor

Ocean Freight Import Coordinator

Scheduler

Data Protection Support Officer

Scheduler & Permitter

Contract Administrator

Mac Operator and Office Assistant

Administrator

Customer Service Administrator

Client Servicing Administrator

Time and Attendance Coordinator

Receptionist – Accountancy Practice

Parking Support Officer

Commercial Finance Manager (FTC)

Project Administrator

Procurement Category Manager - Indirect

IT Support Technician

Mobile Phone Technician

I want to receive the latest job alerts for customer support & client services in woodbridge, sfk

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