Delivery manager Work, Jobs in Woolstone, Gls (with Salaries)

Customer Outcome Manager
AmTrust International —Bishops Cleeve
- £45,000 - £60,000 a year
- Continuous improvement
- Conflict management
- Organisational skills
2d
Service Delivery Manager
Leonardo UK Ltd —Gloucester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- DevOps
- Continuous improvement
- Agile
- Employee discount
- Flexible schedule
Delivery Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
Senior Delivery Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Agile
- In-person
- Communication skills
Delivery Manager
Roke —Gloucester
- Full-time
- No degree
- Organisational skills
- Communication skills
Account Manager - Technal
Hydro —Tewkesbury
- Remote
- CRM software
- Business development
- Travel
13h
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
12d
Area Manager II, Operations
Amazon UK Services Ltd. —Cheltenham
- Full-time
- English
- Continuous improvement
- Team management
Product and Delivery Manager - Secure Government
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
Quick apply
Workshop Delivery Manager
Twenty-Ten Engineering Ltd —Redditch
- £45,000 - £50,000 a year
- Full-time
- Management
- Maintenance
- Supervising experience
Quick apply
Delivery Manager
Roke Manor Research Limited —Gloucester
- Full-time
- No degree
- Organisational skills
- Communication skills
Store Manager
Hotter —Cirencester
- £29,000 - £29,500 a year
- Overtime
- Microsoft Word
- Sales
- Customer service
- Store discount
- Employee assistance programme
Quick apply
5d
Car Sales Controller/ Assistant Store Manager
Carsa Limited —Gloucester
- Up to £60,000 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Health & wellbeing programme
- Referral programme
Quick apply
Director - Car Sales & Client Services
SLSHOP —Stratford-upon-Avon
- £40,000 - £125,000 a year
- Full-time
- Business development
- Analysis skills
- Team management
Quick apply
2d
National Sales Manager – Community Housing
Kohler —Cheltenham
- Up to £72,000 a year
- Marketing
- No degree
12d
Sales Manager Cotswolds
The Slaughters Manor House - Sales / Res / Events —Lower Slaughter
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Social media management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Account Lead (12-Month FTC)
Moog Inc. —Tewkesbury
- Full-time
- Communication skills
- Annual leave
9d
Lead Van Driver (Temporary Sickness Cover)
Emmaus Gloucestershire —Gloucester
- £14.14 an hour
- Temporary
- Customer service
- In-person
Quick apply
6d
Sales Manager
The Slaughters Country Inn - Sales / Res / Events —Lower Slaughter
- £45,000 a year
- Weekend availability
- Hospitality
- Social media management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
Lead Care Enquiry Advisor
Sanctuary Care —Worcester
- £33,397.00 - £35,144.20 a year
- Full-time
- School
- Annual leave
Quick apply
7d

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Customer Outcome Manager

AmTrust International -
Bishops Cleeve

Apply Now

Job details

£45,000 - £60,000 a year
2 days ago

Benefits

Enhanced maternity leave
Enhanced paternity leave

Qualifications

Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Conflict management
Organisational skills
Change leadership
Customer interaction
Leadership
Team motivation leadership
Communication skills
Analytics

Full job description

Applications are considered on a rolling basis Bishops Cleeve Hybrid Yearly salary: £45,000 - £60,000

Customer Outcomes Manager

Marley Risk Consultants

Cheltenham

Build it. Lead it. Make a lasting impact.

Are you an experienced customer service, complaints or dispute resolution leader looking for the opportunity to create something from the ground up?

At Marley Risk Consultants, we're creating a brand-new Customer Outcomes function, and we're looking for an ambitious and dynamic Customer Outcomes Manager to design, build and lead it.

This is a unique opportunity to shape a critical business service that will support our continued growth, strengthen customer confidence, and drive exceptional customer outcomes. You'll have the autonomy to create the operating model, establish best practices, develop service standards and build a high-performing team that delivers fair, consistent and effective customer experiences.

If you thrive on creating structure, influencing change and solving complex challenges, we'd love to hear from you.

What You'll Be Doing

As our Customer Outcomes Manager, you'll play a pivotal role in designing and implementing a scalable service that supports customers, stakeholders and the wider business.

Initially, you'll work closely with our Customer Relations team to manage customer escalations and identify service improvement opportunities. As the function evolves, you'll take increasing ownership of dispute resolution activities and help define how these services are delivered across the organisation.

Key Responsibilities

Establish and lead the Customer Service function, creating the framework, standards and ways of working for a newly formed service.
Build, develop and inspire a high-performing team through coaching, guidance and performance management.
Act as the escalation point for complex customer enquiries, complaints and service issues, ensuring fair, professional and timely resolution.
Design and implement customer service, complaints handling and dispute resolution processes that deliver consistent, high-quality outcomes.
Lead investigations into customer complaints, identifying root causes and driving meaningful service improvements.
Develop mediation, dispute resolution and ADR capabilities that promote fairness, impartiality and positive customer outcomes.
Monitor service performance, customer feedback and operational insights to identify trends and opportunities for improvement.
Create and maintain policies, procedures, quality frameworks and governance arrangements that support effective service delivery.
Build strong relationships with internal stakeholders, customers, partners, regulators and industry bodies.
Champion continuous improvement, helping to shape a customer-centric culture across the business.

What We're Looking For:
Experience

We're looking for someone who can confidently operate in a growing and evolving environment and who has experience in:

Building, leading and developing customer-focused teams.
Creating new services, operating models, frameworks or major service improvements.
Managing complaints, escalations, customer outcomes or dispute resolution processes.
Driving operational excellence in fast-paced environments.
Working with regulatory requirements and governance frameworks.
Influencing stakeholders and delivering change across multiple teams.

Skills & Expertise

You'll bring:
Strong leadership and people development skills.
Excellent conflict resolution, negotiation and mediation abilities.
Experience designing customer service frameworks and operational processes.
Exceptional analytical and problem-solving capability.
Strong written and verbal communication skills.
The confidence to make decisions and exercise sound judgement.
Outstanding organisational skills and attention to detail.
A passion for delivering fair customer outcomes and continuous improvement.

Why Join Marley Risk Consultants?

This is more than just another management role.

It's an opportunity to build a new function from the ground up, influence the future direction of the business and create a service that genuinely improves customer experiences and outcomes.

You'll have the freedom to shape strategy, implement change and make a visible impact in an organisation that values initiative, innovation and professionalism.

If you're excited by the challenge of creating something new and leaving a lasting legacy, we'd love to hear from you.

Apply today and help us build the future of Customer Outcomes at Marley Risk Consultants.

Support for your Continuing Career

Enhanced Maternity and Paternity leave

Free Gym Membership

ABOUT THE COMPANY

At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we’ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind.

We believe our people are our greatest asset. That’s why we foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and makearealimpact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice.

Daisy Clover | Contact Person

Send e-mail

Apply Now

Refine Your Search

delivery manager jobs in woolstone, gls

Customer Outcome Manager

Service Delivery Manager

Delivery Manager

Senior Delivery Manager

Delivery Manager

Account Manager - Technal

Customer Experience Manager

Area Manager II, Operations

Product and Delivery Manager - Secure Government

Workshop Delivery Manager

Delivery Manager

Store Manager

Car Sales Controller/ Assistant Store Manager

Director - Car Sales & Client Services

National Sales Manager – Community Housing

Sales Manager Cotswolds

Customer Account Lead (12-Month FTC)

Lead Van Driver (Temporary Sickness Cover)

Sales Manager

Lead Care Enquiry Advisor

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