Customer experience & service design lead Work, Jobs in Woolwich, Gtl (with Salaries)

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment
Affinity Water —Hatfield
- £65,000 a year
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Sales Assistant
Flying Tiger Copenhagen —Oxford Street
- Customer service
3d
MASSIMO DUTTI GENERAL MANAGER BROMLEY
INDITEX —Bromley
- Full-time
- Customer service
- Merchandising
- Team management
Quick apply
Flagship In-Store Visual Merchandiser
Pop Mart UK —London
- £32,000 - £35,000 a year
- Weekend availability
- AutoCAD
- Merchandising
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
4d
Marketing Assistant
OneDome —London
- £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- No experience needed
- English
Quick apply
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Inbound Sales & Customer Service Executive
YOKE CNC —Borehamwood
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Travel
- In-person
Quick apply
9d
Sales Assistant (Fixed Term)
Flying Tiger Copenhagen —Lewisham
- Every weekend
- Customer service
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Management
- University
- No degree
- Annual leave
Learning and Development Advisor
City of Westminster Council —Westminster
- £42,912 - £57,495 a year
- Training & development
- Communication skills
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
3d
Flagship Deputy Store Manager
Pop Mart UK —London
- £40,000 - £45,000 a year
- Full-time
- Organisational skills
- In-person
- Training & development
- Health & wellbeing programme
- Employee assistance programme
Quick apply
10d
Digital Marketing Executive
Queensmith —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Google Suite
- AI
- Flexible schedule
- Sick pay
Quick apply
Business Support Administrator
ABM UK —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Employee discount
Quick apply
Client Operations Manager - Fitness & Wellbeing
Westfield Health —London
- £60,000 - £70,000 a year
- Hybrid work
- Hospitality
- English
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
9d
Community and Marketing Manager
Maze Theory Games —London
- £35,000 - £40,000 a year
- Remote
- Marketing
- Social media management
- Bachelor's degree
Quick apply
8d
Part Time Supervisor, Calvin Klein - Battersea
Calvin Klein —London
- Part-time
- Customer service
- Supervising experience
- Conflict management
11d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Freelance / Part Time eCommerce Photographer or Creative Photographer
UniQ Studios —South East London
- Part-time
- Quality control
- Communication skills
- Time management
- Flexible schedule
Lead Experience Designer
Fearless —London
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Flexible schedule
Quick apply

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customer experience & service design lead jobs near woolwich, gtl

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

Affinity Water -
Hatfield

Apply Now

Job details

Permanent
£65,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Stakeholder liaison
Continuous improvement

Full job description

Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters on a 6/12 Month Secondment in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

You will help shape, design and deliver product features within your specialised area for a new billing platform and new operation model. Working closely with the Head of Experience Delivery and cross-functional teams, you will translate customer, operational and regulatory requirements into a clear target journey vision and supporting product capabilities, ensuring solutions align to end-to-end outcomes.

In addition, the role will manage two direct reports responsible for the existing Smart Metering programme, providing oversight of the current customer experience. This includes ensuring journeys, processes and communications are effectively managed and continuously improved, with alignment across operational delivery and performance insight used to drive improvement and manage risk.

What you'll be doing:

Taking ownership of the to-be state and vision for Metering within a large transformation programme for both the customer experience and operating model.
Lead the definition of the standards for the journey and service design.
Use qualitative and quantitative insights to prioritise scope to provide customers and the business with the highest value vs effort.
Act as the focal point for all teams contributing to the Metering future state, ensuring alignment across technology operations and customer experience.
Manage the ongoing smart metering programme customer experience, small change.
Ensure smart metering customer communication and behavioural change campaigns are aligned with Marketing & Communications.

What you'll need:

Experience working in a change, transformation, service improvement or product delivery environment.
Experience contributing to the design or improvement of customer journeys, services or operational processes.
Demonstrable experience of engaging and influencing internal and external stakeholders.
Ability to think strategically about customer journeys while remaining comfortable working within delivery teams.
A strong customer focus, ensuring decisions balance customer needs, operational practicality and regulatory requirements.

Advert Closing Date: 23/6/26

Benefits:

Hours of work: 08:30am - 17:00pm (Mon - Thurs) 08:30am - 16:30pm (Friday) minimum 2 days in the office.
Standby: 1 in 6 (Separate to salary)
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Apply Now

Refine Your Search

customer experience & service design lead jobs in woolwich, gtl

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

Sales Assistant

MASSIMO DUTTI GENERAL MANAGER BROMLEY

Flagship In-Store Visual Merchandiser

Marketing Assistant

Business Analysts — All Levels - UK Wide

Inbound Sales & Customer Service Executive

Sales Assistant (Fixed Term)

Residence Life Coordinator, First Year Focus - NYU London

Learning and Development Advisor

Customer Experience Manager

Flagship Deputy Store Manager

Digital Marketing Executive

Business Support Administrator

Client Operations Manager - Fitness & Wellbeing

Community and Marketing Manager

Part Time Supervisor, Calvin Klein - Battersea

Head of Customer Experience

Freelance / Part Time eCommerce Photographer or Creative Photographer

Lead Experience Designer

I want to receive the latest job alerts for customer experience & service design lead in woolwich, gtl

Explore jobs in more locations

Affinity Water have an exciting opportunity available and are recruiting for a Customer Transformation Lead - Smart Meters on a 6/12 Month Secondment in our customer experience team.

The Role:

As a Customer Transformation Lead - Smart Meters, you will be accountable for shaping the vision against the strategic direction for end-to-end customer journeys including the design, performance and continual improvement.

What you'll be doing:

Benefits:

Disability Confident

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