Service agent Work, Jobs in Wrenthorpe, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Multi-Department Support Agent
One Call Insurance —Doncaster
- From £24,937 a year
- Weekend availability
- Customer service
- Administrative experience
- In-person
- Free parking
Quick apply
Call Centre Agent Bank
Fortrea —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Property sales and lettings coordinator
DBG CONTRACTORS LTD —Doncaster
- £28,000 - £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Project management
Quick apply
Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
Trainee Estate Agent
Elite Property Managment —Leeds
- From £22,500 a year
- Full-time
- Administrative experience
- Driving
- Organisational skills
Quick apply
Import/Export Coordinator
Pestwest Electronics Ltd —Ossett
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Life insurance
Quick apply
13d
Call Centre Agent
Eco Huas Solutions —Bradford
- £100 - £600 a week
- Full-time
- Sales
- Customer service
- No experience needed
- Free parking
Quick apply
Helpdesk & Operations Coordinator
One Space Facilities Management —Leeds
- £27,000 - £30,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Administrative experience
Quick apply
2d
Trainee or Certificated Enforcement Agent
High Court Enforcement Group —Huddersfield
- Up to £60,000 a year
- Weekend availability
- Travel
- Leadership
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
Estate Agent
Kath Wells —Farnley and Wortley
- £22,000 - £27,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
10d
Guest Service Agent - Casual
Radisson Hotel Group —Leeds
- £12.71 an hour
- Part-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Customer Service Specialist
Sherwin-Williams —Sheffield
- £27,895 - £34,044 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
Lettings Property Manager
Belvoir Lettings Harrogate —Harrogate
- £26,000 - £26,500 a year
- Full-time
- CRM software
- Driving
- IT
Quick apply
Sales Valuer
Hunters Property Group —Harrogate
- From £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
Legal Secretary
France and Associates —Huddersfield
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
14d
Operations Support Agent
FedEx EU —Bradford
- £14.02 an hour
- Part-time
- Communication skills
- Employee assistance programme
University Partnerships Manager
UniHomes —Sheffield
- £40,000 a year
- Full-time
- Salesforce
- Business development
- Travel
- Work from home
- Employee discount
Quick apply
Temporary/Sick-leave cover - Accounts Clerk/Bookkeeper
Wilbys Chartered Surveyors —Barnsley
- £13 - £15 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Flexible schedule
Quick apply
6d

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service agent jobs near wrenthorpe, wyk

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

service agent jobs in wrenthorpe, wyk

Customer Resolution Team Leader

Large and Complex Loss Handler

Multi-Department Support Agent

Call Centre Agent Bank

Property sales and lettings coordinator

Customer Support Agent

Trainee Estate Agent

Import/Export Coordinator

Call Centre Agent

Helpdesk & Operations Coordinator

Trainee or Certificated Enforcement Agent

Estate Agent

Guest Service Agent - Casual

Customer Service Specialist

Lettings Property Manager

Sales Valuer

Legal Secretary

Operations Support Agent

University Partnerships Manager

Temporary/Sick-leave cover - Accounts Clerk/Bookkeeper

I want to receive the latest job alerts for service agent in wrenthorpe, wyk

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