Help desk Work, Jobs in Wymondham, Lec (with Salaries)

IT Support Technician 2nd Line
iZan Business Solutions —Newark-on-Trent
- £26,500 - £31,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
- Free parking
- Annual leave
Quick apply
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Loughborough
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
Field Interviewer - Nottingham
the National Centre for Social Research —Nottingham
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Leicester
- Overtime
- Remote
- Customer service
- English
- Hotel
3d
Space Crew Team Member (Part-Time)
National Space Centre —Leicester
- £13.24 an hour
- Part-time
- Customer service
- Computer literacy
- Experience working with children
Quick apply
14d
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Morning and Afternoon Shift Receptionist
Pearl hotel —Peterborough
- £25,500 - £30,000 a year
- Full-time
- Hotel
- Front desk
- In-person
- Free parking
Quick apply
2d
IT Support Operations Manager
DG Cars —Nottingham
- £30,000 - £42,500 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
6d
Medical Receptionist
Fosse Family Practice —Leicester
- From £12.71 an hour
- Part-time
- Inventory control
- GP surgery experience
- Microsoft Office
Quick apply
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Word
- English
- Continuous improvement
Marketing Executive
4Sure Solutions Ltd —Corby
- £28,000 - £33,000 a year
- Full-time
- Social media management
- In-person
- Time management
Quick apply
12d
Customer Engagement Coordinator
Evolving Networks Ltd —Peterborough
- From £12.71 an hour
- Part-time
- CRM software
- English
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Team Leader
HM Courts & Tribunal Service —Nottingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
12d
T Desk Assistant
Otis —Leicester
- Full-time
- CRM software
- Customer service
Category Assistant - Fragrance
Boots —Nottingham
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
14d
Market Insight & Project Coordinator
Charis Grants Ltd —Peterborough
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Research
- Free parking
- Life insurance
Quick apply
Transport Coordinator - PM Shift
XPO Logistics —Mountsorrel
- £26,750 a year
- Full-time
- Data entry
- Front desk
- Employee discount
Quick apply
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Continuous improvement
- Agile
Quick apply
Quality Engineer
Morgan Advanced Materials —Corby
- Full-time
- Continuous improvement
- Quality control

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help desk jobs near wymondham, lec

IT Support Technician 2nd Line

iZan Business Solutions
Newark-on-Trent

Quick apply

Job details

Permanent | Full-time
£26,500 - £31,000 a year

Benefits

Free parking
Annual leave
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Cloud infrastructure
Driving Licence
Azure
Customer service
Mentoring junior staff
Ticket management
Disaster recovery
Network infrastructure
Analysis skills
Virtualisation
IT support
Mentoring
Technical support incident logging
Technical writing
Customer support
Customer interaction
Cybersecurity
Communication skills
Microsoft Azure
Active Directory
Remote diagnostics
Intune
Help desk

Full job description

About Us:

At iZan Business Solutions, we help businesses get the most from their IT by delivering reliable, secure and proactive managed IT services. We support organisations across the East Midlands and throughout the UK, building long-term partnerships by providing exceptional service and practical technical expertise.

As our client base continues to grow, we're looking for an experienced 2nd Line IT Support Technician who enjoys solving complex technical challenges and wants to play an active role in developing both our clients' environments and our internal systems.

The Role:

This position is ideal for an experienced engineer looking to move beyond routine helpdesk work. You'll take ownership of escalated technical issues, work closely with our Service Desk team to resolve incidents efficiently, and deliver infrastructure improvements for our clients.

Working within a small, highly collaborative team, you'll have exposure to a wide variety of technologies including Microsoft 365, Azure, Windows Server, networking, virtualisation and cybersecurity solutions. Alongside day-to-day support, you'll contribute to customer projects, migrations and service improvements.

Key Responsibilities

Resolve escalated 2nd line support incidents across a wide range of customer environments.
Diagnose and resolve complex issues involving Microsoft 365, Windows Server, networking, virtualisation and cloud platforms.
Manage technical investigations through to resolution while maintaining excellent communication with clients.
Configure, maintain and troubleshoot servers, networking equipment and business-critical infrastructure.
Deliver customer projects including server deployments, Microsoft 365 migrations, Azure implementations and infrastructure upgrades.
Install, configure and maintain desktops, laptops and supporting hardware where required.
Work alongside the rest of the iZan team to provide technical guidance and assist with escalations.
Produce and maintain high-quality technical documentation.
Identify recurring issues and recommend long-term improvements to customer environments.
Assist with developing internal systems, processes and automation to improve service delivery.
Support and mentor junior engineers, sharing knowledge and encouraging technical development.

What We're Looking For:

Previous experience working within a Managed Service Provider (MSP) environment.
Strong troubleshooting and analytical skills with the ability to investigate complex technical problems.
Excellent customer service and communication skills.
Ability to prioritise workload and manage multiple tasks effectively.
A proactive approach with a genuine interest in developing new technical skills.
Full UK driving licence and access to a vehicle for occasional customer site visits.

Technical Experience:

We're looking for experience with a number of the following technologies:

Microsoft 365 administration
Microsoft Entra ID (Azure AD)
Microsoft Intune
Windows 11 and Windows Server 2016+
Hyper-V and virtualisation technologies
Microsoft Azure
Active Directory and Group Policy
Networking including VLANs, VPNs, DNS and DHCP
Backup and disaster recovery solutions
Remote monitoring and management platforms
Helpdesk systems (Halo PSA experience would be benefical)
Cybersecurity best practices and Microsoft security technologies

Why Join iZan Business Solutions?

We're building a business where engineers are trusted, supported and encouraged to develop. You'll work with modern technologies, be involved in interesting infrastructure projects and have the opportunity to make a genuine impact on both our customers and the future direction of the business.

What We Offer:

40-hour working week (Monday-Friday)
Competitive salary based on experience
Genuine career progression as the business continues to grow
Regular training and professional development
Exposure to a broad range of modern Microsoft and cloud technologies
Involvement in infrastructure and migration projects
Birthday leave as an additional paid holiday
Free on-site parking
Friendly, supportive team environment where your ideas are valued

No recruitment agencies, please.

Pay: £26,500.00-£31,000.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Tell us about a time when you had several urgent issues arrive at once. How did you manage your workload?
After fixing a problem on the phone with a customer, what information would you record in the ticket?

Work Location: In person

Quick apply

Refine Your Search

help desk jobs in wymondham, lec

IT Support Technician 2nd Line

Service Desk Co-ordinator

Operational Support Officer

Field Interviewer - Nottingham

Sales Development Manager - Desk Based, Based anywhere in the UK

Space Crew Team Member (Part-Time)

Help Desk Engineer

Morning and Afternoon Shift Receptionist

IT Support Operations Manager

Medical Receptionist

Customer Service Specialist - Desk Based

Marketing Executive

Customer Engagement Coordinator

Team Leader

T Desk Assistant

Category Assistant - Fragrance

Market Insight & Project Coordinator

Transport Coordinator - PM Shift

Microsoft Dynamics 365 Support Engineer (Business Central)

Quality Engineer

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