Customer service and quality manager Work, Jobs in Yetminster, Dor (with Salaries)

Customer Experience Manager
LUNA & me —Beaminster
- £35,000 - £38,000 a year
- Full-time
- Management
- Customer service
- No experience needed
- Free parking
- Employee discount
Quick apply
9d
Operations Manager
Chubb Fire & Security —Bridgwater
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Contracts
- Free parking
- Store discount
Quick apply
Internal Account Manager
Hillcroft Surgery Supplies Ltd —Yeovil
- £32,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- IT
- Free parking
- Annual leave
Quick apply
10d
Customer Service and Quality Manager
Scientific Safety Alliance —Dorchester
- £50,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Organisational skills
Quick apply
Guest Experience & Operations Assistant
Nemesis Properties —Portland
- Up to £15 an hour
- Full-time
- Hospitality
- Customer service
- Driving
Quick apply
Contracts & Site Coordinator
Snashall Steel Fabrications LTD —Dorchester
- From £30,000 a year
- Full-time
- Microsoft Office
- Construction experience
- In-person
- Free parking
- Flexible schedule
Quick apply
3d
Property Services Manager
Sykes Holiday Cottages —Lyme Regis
- Up to £35,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
6d
Retail Sales Advisor - Yeovil
Oak Furnitureland —Yeovil
- £50,518 - £56,075 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Account Manager
Sykes Holiday Cottages —Lyme Regis
- £25,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Site Manager
Sureserve —Yeovil
- Up to £42,500 a year
- IT
- Construction experience
Quick apply
Contract Supervisor
Glendale Countryside Ltd —Yeovil
- Up to £32,000 a year
- Full-time
- Contracts
- IT
- In-person
- Annual leave
- Employee discount
Corporate Sales Manager
The Newt in Somerset —Galhampton
- Up to £40,000 a year
- Full-time
- CRM software
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
Residential Lettings Manager - Poundbury & Dorchester
Symonds & Sampson LLP —Dorchester
- £35,000 - £40,000 a year
- Full-time
- Sales
- Driving
- Organisational skills
- Free parking
Quick apply
9d
Incident Co-Ordinator
UK Hydrographic Office —Taunton
- £31,952 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Customer service
- Analysis skills
2d
Estate Agent Branch Manager
Wilson Tominey Group Ltd —Weymouth
- £50,000 - £70,000 a year
- Full-time
- Administrative experience
- Driving
- Organisational skills
Quick apply
Property Services Support Officer
SHAL Housing —Bridgwater
- £30,000 a year
- Full-time
- Customer service
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Sick pay
Quick apply
7d
WMF Default Process Coordinator
Serco Group —Yeovil
- Full-time
- Military
- Employee assistance programme
Test and Requirements Specialist
Leonardo UK Ltd —Yeovil
- £44,000 - £50,000 a year
- Full-time
- Hybrid work
- Military
- Computer literacy
- Engineering
- Flexible schedule
- Referral programme
Senior Lettings Manager
Fox & Sons —Yeovil
- Up to £50,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
NPD Manager
The Newt in Somerset —Galhampton
- Up to £50,000 a year
- Full-time
- Cooking
- No experience needed
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
10d

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customer service and quality manager jobs near yetminster, dor

Customer Experience Manager

LUNA & me
Beaminster

Quick apply

Job details

Full-time
£35,000 - £38,000 a year
9 days ago

Benefits

Free parking
Employee discount
Sick pay
On-site parking

Qualifications

Management
Customer service
Apple Numbers
No experience needed
English
Administrative experience
Organisational skills
Leadership
Office experience

Full job description

Customer Experience Manager - LUNA & me

Beaminster, West Dorset · Full Time · Office Based · £35,000–£38,000 depending on experience

The animals come first. That's the whole strategy.

LUNA & me is the highest-rated fresh pet food company in the United Kingdom. Ten years old. Family-owned. Built one customer at a time, through word of mouth, on a standard that has never slipped.

The business is growing, and this role grows with it.

Our customers trust us with the animals they love. Every message we send, every call we take, every problem we solve - someone’s dog or cat is at the heart of it. That is where you come in.

The role

We are looking for a Customer Experience Manager to own the daily running of our customer care.

This is a hands-on role in a small team. You will answer customers yourself, by email and by phone, and you will lead the people alongside you by example, because here the manager is the best practitioner in the room, not a name on an org chart.

You will handle the conversations that need a manager: the worried customer, the complaint, the moment where composure and warmth decide whether someone stays with us for life. You will coach your team to the same standard. And you will not be starting from scratch; this is an established business that knows exactly how it wants its customers looked after. You'll know what excellent looks like from your first week. Your job is to deliver it every day, without exception.

This role needs a professional

Plenty of people have done customer service. Far fewer are customer service professionals. The difference matters here, so let us be precise about it.

A professional has been trained in this work, not just exposed to it. You know the difference between resolving a complaint and paying it to go away. You know why a public review response is written for the thousand people who will read it, not the one person who wrote it. You have handled customers who were wrong, upset, and loud about it, and the outcome protected both the relationship and the business. You have coached others to do the same.

If you read that paragraph and recognised your own training, this role is for you. If you read it and thought "I'm sure I could pick that up" - it isn't.

What we need from you

A track record managing or leading customer service in a professional, structured environment - where quality was measured, and standards were real
Excellent written English. Every customer touchpoint here is written, considered, and held to a high standard
Calm authority on the telephone and in difficult conversations - warmth and firmness at the same time
Pride in doing things properly, and the professionalism to hold a standard you didn't invent
Within commuting distance of Beaminster, or ready to be. Office-based, Monday to Friday, 8.00–16.30

Pet food experience is not required. The category can be learned. The professional discipline cannot - you either have it, or you don't yet.

What this is not

This is not hybrid, and it is not remote. The team is in the building, and so is the standard.

This is not a strategy role. It is a doing role for someone who is brilliant at doing.

And it is not a place where "good enough" survives. We take our customers' trust seriously, and so will you.

How we hire

Send your CV and a covering letter to [email protected]. The covering letter matters - tell us why this role, not a role. We read every letter as a piece of written work, because in this job, that is exactly what your work will be.

Shortlisted candidates complete a short written assessment before interview: two real customer scenarios, answered as you would answer them in the role. If you are the professional we have described, you will enjoy it.

Job Type: Full-time

Pay: £35,000.00-£38,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Beaminster DT8 3PT: reliably commute or plan to relocate before starting work (required)

Experience:

Professional Customer Service: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service and quality manager jobs in yetminster, dor

Customer Experience Manager

Operations Manager

Internal Account Manager

Customer Service and Quality Manager

Guest Experience & Operations Assistant

Contracts & Site Coordinator

Property Services Manager

Retail Sales Advisor - Yeovil

Account Manager

Site Manager

Contract Supervisor

Corporate Sales Manager

Residential Lettings Manager - Poundbury & Dorchester

Incident Co-Ordinator

Estate Agent Branch Manager

Property Services Support Officer

WMF Default Process Coordinator

Test and Requirements Specialist

Senior Lettings Manager

NPD Manager

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