Aftersales manager Work, Jobs (with Salaries)

Market Aftersales Manager, Southern California
Jaguar Land Rover —Field Based
- £95,000 - £119,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
8d
Customer Service & Aftersales Manager
Tredz —Llansamlet
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
Aftersales Manager
Techni Ltd —Shrewsbury
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
11d
Aftersales Manager (Llandudno, North Wales)
The Halliwell Jones Group —Llandudno Junction
- Weekend availability
- Customer service
- Microsoft Office
- In-person
Quick apply
2d
Aftersales Manager
Listers —Nuneaton
- £60,000 a year
- Full-time
- Leadership
- Health & wellbeing programme
- Employee discount
Aftersales Excellence Coach (Southern England)
MSX International —Reading
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Quick apply
Client Experience & Service Manager
Sinclair Group —Swansea
- £55,000 - £70,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
7d
Aftersales Manager
Hawco Group —Inverness
- Full-time
- Management
- Annual leave
- Employee discount
Quick apply
Aftersales Manager
Budgen Motors —Telford
- £3,800 - £45,000 an hour
- Full-time
- Management
- Driving
- Organisational skills
Quick apply
20h
Aftersales Manager
Chapelhouse Group —Southport
- £40,000 - £70,000 a year
- Full-time
- Customer service
- Driving
- Leadership
- Paid training
- Annual leave
Aftersales Manager
Sutton Park Motor Company Limited —Stourbridge
- From £34,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
Aftersales Manager
Snows Group —Poole
- £55,000 - £60,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Aftersales Manager
Thurlow Nunn —Corby
- £40,000 - £60,000 a year
- Full-time
- Microsoft Office
- Leadership
- Communication skills
1d
Aftersales Manager - Ducati & Three10 Automotive
Vindis Group —Saint Ives
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Aftersales / Service Manager
Underwoods Motoring —Clacton-on-Sea
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
9d
Aftersales Manager - Toyota
Vantage Motor Group —Morecambe
- Up to £61,000 a year
- Full-time
- Negotiation
- Annual leave
Aftersales Manager
Law Truck Centre Ltd —Stoke-on-Trent
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
10d
Aftersales Manager
Marshall Motor Group —Reading
- Customer service
- Analysis skills
- Annual leave
- Employee discount
Quick apply
4d

I want to receive the latest job alerts for aftersales manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Market Aftersales Manager, Southern California

Jaguar Land Rover -
Field Based

Apply Now

Job details

£95,000 - £119,000 a year
8 days ago

Benefits

Annual leave

Qualifications

Programme management
Customer service
Change management
Analysis skills
Root cause analysis
Leadership
Communication skills

Full job description

POSITION: Market Aftersales Manager

LOCATION: Field Based Role – Southern California, LA Metro Area

RECRUITMENT SALARY: $95,000-$119,000

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Market Area Manager, this role partners with the JLRNA Customer Care and Retailer Customer Service Teams to drive parts revenue, elevate the Customer Experience and maximize Retailer efficiency, throughout the Customer Service experience. By fully embedding JLR standards, policies, processes and systems into the retailer operations, this role will work closely with retailer leadership to deliver a seamless, optimized experience that accelerates vehicle turnaround times, improves customer satisfaction and loyalty.

What you will be doing:

Achieve all Customer Service & Parts Key Performance Indicators (KPIs) for assigned retailers and market.
Drive customer satisfaction and loyalty through proactive engagement and process improvement.
Ensure Electric Vehicle (EV) readiness and adoption of digital tools across retailers.
Support revenue growth through service retention, parts and accessories, and extended warranty programs.
Embed JLR programs and compliance standards within retailer network.
Improve speed of Vehicle Off Road (VOR) resolution.
Promote a Modern Luxury culture and continuous learning environment.
Ensure the consistent utilization of the Retailer Performance Tool Kit (RPTK) across assigned retailers.
Ensure that retailer personnel records and mandatory training requirements are current, including technician development through the JLR Excellence Learner’s Journey.
Responsible for Driving the Focus on Customer Satisfaction and Loyalty
Responsible for Monitoring and Managing Retailer Customer Service & Parts Performance
Implementation & Embedding of Customer Service Programs
Responsible for Managing Compliance to Franchise Standards within Customer Service
Responsible for Identifying, requesting & gaining support from the shared CSPS where required to improve the Retailers processes and customer experience

What you will need:

Relationship driven individual with strong stakeholder management and communication skills, able to challenge existing thinking in a positive way
Problem solver and results driven
Retailer or OEM aftersales experience
Strong analytical skillset
Good change management skills
Process skills
Program management skills
Proficiency with JLR systems, KPI tracking and root-cause analysis

Recruitment Salary Range: $95,000 - $119,000

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
Be part of an international, inclusive, and open-minded company
Global Bonus Program based on company performance
You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
Our employees receive a generous time off policy
We offer a discounted Luxury Vehicle Car Program
Employees also receive generous health care and retirement plans
Quarterly Chair Massages
Maternity/Paternity Leave
Complimentary lunch
And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR

Apply Now

Refine Your Search

aftersales manager jobs

Market Aftersales Manager, Southern California

Customer Service & Aftersales Manager

Aftersales Manager

Aftersales Manager

Aftersales Manager (Llandudno, North Wales)

Aftersales Manager

Aftersales Excellence Coach (Southern England)

Client Experience & Service Manager

Aftersales Manager

Aftersales Manager

Aftersales Manager

Aftersales Manager

Aftersales Manager

Aftersales Manager

Aftersales Manager - Ducati & Three10 Automotive

Aftersales / Service Manager

Aftersales Manager - Toyota

Aftersales Manager

Service Business Operations Manager

Aftersales Manager

I want to receive the latest job alerts for aftersales manager

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected