Crm administrator Work, Jobs in Abingdon, Oxf (with Salaries)

Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Sales Administrator - Client Experience
Bidwells —Oxford
- Full-time
- Microsoft Powerpoint
- Sales
- Administrative experience
- Employee discount
Office Administrator
Flexy Commercial Group Limited —Aylesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Sales Administrator - Kiwa Product Compliance
Kiwa —Aylesbury
- £30,600 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
7d
Project Administrator
SOCOTEC UK & Ireland —Bicester
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Sales Administrator
HydraB —Oxford
- Full-time
- Sales
- IT
- Employee assistance programme
- Employee discount
Quick apply
14d
Service Reporting Administrator - Enterprise Markets
Gamma —Newbury
- Full-time
- CRM software
- Data analysis skills
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
12d
Sales and Office Administrator
Cobal Sign Systems Limited —Newbury
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
Quick apply
6d
Service Delivery Administrator - 18-month Fixed Term Contract
RABI —Oxford
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Financial Planning Administrator
The Progeny Group Limited —Marlow
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Employee assistance programme
- Referral programme
Quick apply
14d
Operations Coordinator
Element Materials Technology —High Wycombe
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Sales Support Executive
Independent Substation Services Ltd —Aylesbury
- From £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Profit sharing
Quick apply
7d
Sales Executive — France and Italy (Academic, Governmental and Medical Institutions)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Work from home
Quick apply
13d
Logistics Administrator
WALKER LOGISTICS LTD —Hungerford
- From £25,000 a year
- Full-time
- SharePoint
- Communication skills
- Employee discount
Quick apply
6d
Sales Administrator
Aura Futures —Reading
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Group Sales Administrator - Part Time - 12 Month FTC
TravelodgeHotels —Thame
- Up to £20,840 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
Lettings Negotiator
Property Foundations Group —Reading
- £15 an hour
- Part-time
- Hybrid work
- Administrative experience
- Travel
- Organisational skills
Quick apply
12d
Senior Salesforce Marketing Cloud Specialist
Invesco —Henley on Thames
- Full-time
- Hybrid work
- JavaScript
- Communication skills
- HTML
- Annual leave
- Life insurance
Senior Project Manager
Rehlko —Oxford
- Full-time
- Project management
- Travel
- Organisational skills
- Employee assistance programme

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Senior Customer Relationship Administrator

Crowcon Detection Instruments Limited -
Abingdon

Quick apply

Job details

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Life insurance
Car scheme

Qualifications

CRM software
Leadership
Communication skills
Time management

Full job description

Help grow a safer, cleaner, healthier future for everyone, every day.

As a member of the Customer Relationship Team, you will provide exceptional support to customers as the first escalation point while supporting the manager running the team. Assisting with managerial responsibilities particularly during the Managers absence. This role involves operation oversight working with the manger to ensure smooth day to day running of the customer relationship team, ensuring high levels of service and efficiency, and acting as the point of escalation for complex customer issues. The role will involve covering the Managers role when necessary, maintaining leadership and ensuring business continuity.

The team is made up as follows:

Communication with customers via email and telephone.
Process and follow up customer orders and quotes to achieve KPI results.
Resolving customer queries and complaints.
Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations.
Generate and review reports.
Consistently searching for innovative ideas for improvement to processes.
Regular feedback to the manager so that she is aware of any performance issues.

You will:

Assist the Manager with monitoring performance ensuring the team meets KPI’s and delivers exceptional customer service.
Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries.
Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources.
Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to ensure high standards of service
Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency.
Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions.
Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction.
Create and maintain written procedures in line with our processes.
Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment.

Your skills & experience

A proven track record in a senior customer facing team role, with experience in management cover conditions.
Strong communication, leadership, and problem-solving skills
Ability to manage and motivate a team in a fast-paced environment
Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally.
Knowledge of customer relationship processes (including KPI’s and performance metrics)
Strong organisational and time-management skills.
Ability to step into managerial duties and handle team and operational responsibilities.
Familiarity with CRM systems, Microsoft packages and ERP is preferred.

About you

You inspire with your passion and values
You are culturally sensitive
You are a collaborative team player
You are straightforward and have no interest in politics
You believe in developing future leaders in the business
You are curious and disrupt the status quo
You turn complex problems into simple issues

Company benefits:

Generous company pension (up to 10.5% matched on a sliding scale)
Hybrid working
Company shares
Health cashplan (Medicash)
Eyecare scheme (with Specsavers)
Corporate life insurance
25 days holiday
Your birthday off (after 1 year of service)
3 days holiday purchase
14 weeks paid maternity, paternity, adoption leave
Cycle to work scheme
Subsidised annual bus pass
Annual train ticket payment scheme
Employee assistance programme
Learning and development opportunities
Free parking and subsidised EV charging points
Salary sacrifice car leasing

Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.

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#Crowcon

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Refine Your Search

crm administrator jobs in abingdon, oxf

Senior Customer Relationship Administrator

Sales Administrator - Client Experience

Office Administrator

Sales Administrator - Kiwa Product Compliance

Project Administrator

Sales Administrator

Service Reporting Administrator - Enterprise Markets

Sales and Office Administrator

Service Delivery Administrator - 18-month Fixed Term Contract

Financial Planning Administrator

Operations Coordinator

Sales Support Executive

Sales Executive — France and Italy (Academic, Governmental and Medical Institutions)

Logistics Administrator

Sales Administrator

Group Sales Administrator - Part Time - 12 Month FTC

3rd Line IT Support Engineer

Lettings Negotiator

Senior Salesforce Marketing Cloud Specialist

Senior Project Manager

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