Customer relations representative Work, Jobs in Accrington, Eng (with Salaries)

Customer Service Specialist
OnwardHomes —Accrington
- £27,450 a year
- Call to connect
- Annual leave
- Employee discount
2d
Planning Support Services Officer
OnwardHomes —Accrington
- £32,750 a year
- Call to connect
- Microsoft Word
- Computer literacy
- Annual leave
- Employee discount
11d
Compliance Coordinator - HEVAC
OnwardHomes —Accrington
- £31,350 a year
- Call to connect
- Microsoft Word
- Organisational skills
- Budgeting
- Annual leave
- Employee discount
11d
Compliance Coordinator - Domestic Heating & Hot Water
OnwardHomes —Accrington
- £31,350 a year
- Call to connect
- Microsoft Word
- Organisational skills
- IT
- Annual leave
- Employee discount
6d
Operational Support Officer
HM Courts & Tribunal Service —Preston
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
13d
People Services Assistant
KeolisAmey Metrolink —Manchester
- From £31,140 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Recruiting
- Contracts
- Work from home
- Employee assistance programme
9d
Employee Relations Advisor
Yorkshire Water —Bradford
- £42,294 - £47,550 a year
- Full-time
- Hybrid work
- Continuous improvement
- Conflict management
- Human resources
- Annual leave
- Flexible schedule
13d
Assistant HR Advisor
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £28,392 - £31,157 a year
- Full-time
- Continuous improvement
- Human resources
- Recruiting
4d
HR Adviser
Calderdale Council —Halifax
- £39,862 - £42,839 a year
- Full-time
- Human resources
- Analytics
Dig Agent
Network Plus —Salford
- £30,000 - £45,000 a year
- Team management
- Recruiting
- Training & development
Quick apply
Fundraising sales rep
Lumena Project —Manchester
- £10 - £15 an hour
- Temporary
- Hybrid work
- Sales
- Customer service
- No experience needed
Quick apply
4d
Scheme Manager
OnwardHomes —Manchester
- £28,700 a year
- Call to connect
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee discount
13d
Senior HR Operations Specialist - EMEA
Geosyntec Consultants, Inc. —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- Travel
People Business Partner
Rochdale Boroughwide Housing —Rochdale
- £38,927 - £48,659 a year
- Part-time
- Human resources
- Leadership
- Annual leave
- Employee assistance programme
12d
Senior Account Manager
Everything Tech Group —Manchester
- £45,000 - £55,000 a year
- Full-time
- CRM software
- Business development
- Communication skills
- Annual leave
Quick apply
Residential Scheme Manager
OnwardHomes —Manchester
- £16,400 a year
- Call to connect
- Customer service
- Team management
- Computer skills
- Annual leave
- Employee discount
11d
Business System Product Manager
OnwardHomes —Manchester
- £59,800 a year
- Call to connect
- Analysis skills
- Continuous improvement
- Product management
- Annual leave
- Employee discount
4d
Fundraiser
Lumena Project —Manchester
- £10 - £15 an hour
- Temporary
- Hybrid work
- Sales
- Customer service
- No experience needed
Quick apply
4d
Porter Duty Manager
Northern Care Alliance NHS Foundation Trust —Bury
- £28,392 - £31,157 a year
- Weekend availability
- Customer service
- Annual leave
4d
Senior Consultant-Benefits Management & RE Strategy
Turner & Townsend —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Writing skills
Quick apply

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customer relations representative jobs near accrington, eng

Customer Service Specialist

OnwardHomes
Accrington

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Job details

Permanent
£27,450 a year
2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction

Full job description

About The Role

What you can expect from us

We offer a competitive salary of £27,450 per annum
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Opportunity to further increase annual leave with service or through the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%).
A great flexible working environment, with a range of family friendly policies.
Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme.
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.

Working Hours and Location

This role will be based on site at our Accrington office.Our hours of operation are Monday to Friday 8am – 6pm. Full time colleagues work 35 hours per week across the opening hours on a shift rotation basis of 8am to 4pm, 9am to 5pm, 10am to 6pm.

You’ll have a 2-week induction and then a 2 week training academy to provide all the support you need and ensure you feel confident in the role and then continued development to start your career with Onward.

About the role

We are looking for Customer Service Specialists to join our busy Customer Services Team providing a range of support to our housing tenants and customers.

You’ll be providing a professional high quality multi-channel customer contact experience to all internal/external customers. You will handle a full range of housing enquiries and where possible offer first time resolution.

Our Customer Service Specialists handle inbound telephone calls, e-mails, and social media requests from existing customers and also people who are looking for a home with us. Your role will be to help people with a wide variety of enquiries associated with their tenancy from raising repairs appointments, dealing with complaints, helping customers with managing their payments, or helping customers to apply for a new home.

What are we looking for?

Experience of working in a multi-channel contact centre environment.
Deliver an excellent customer experience via phone, email, social media communication.
Strong empathy in dealing with customer and complaints.
Good attention to detail and active listening skills.
Resilient and able to handle competing priorities.

We not only recruit on experience but look for candidate who has the right potential skills and attitude to thrive as Onward Homes and develop a long-term career through development.

For a closer look at what its like to work in Onwards Customer Services centre please see the following videos

Trailer Video on Vimeo

Convo 1 - Full Edit 1 on Vimeo

Please note that interviews for this role will be held on the 10th September at the Accrington office.

About Us

About Onward

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.

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Refine Your Search

customer relations representative jobs in accrington, eng

Customer Service Specialist

Planning Support Services Officer

Compliance Coordinator - HEVAC

Compliance Coordinator - Domestic Heating & Hot Water

Operational Support Officer

People Services Assistant

Employee Relations Advisor

Assistant HR Advisor

HR Adviser

Dig Agent

Fundraising sales rep

Scheme Manager

Senior HR Operations Specialist - EMEA

People Business Partner

Senior Account Manager

Residential Scheme Manager

Business System Product Manager

Fundraiser

Porter Duty Manager

Senior Consultant-Benefits Management & RE Strategy

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