It manager Work, Jobs in Accrington, Lan (with Salaries)

IT Service Delivery Manager
Bensons for Beds —Accrington
- Full-time
- Analysis skills
- Continuous improvement
- Travel
7d
IT Project Manager
Bensons for Beds —Accrington
- Full-time
- Travel
- In-person
7d
Infrastructure and Network Manager
Bensons for Beds —Accrington
- Full-time
- Travel
- Leadership
- Communication skills
7d
IT Manager
St Catherine's Hospice —Preston
- £50,465 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
IT Service Manager (Workplace)
BAE Systems —Preston
- £60,000 a year
- Hybrid work
- Continuous improvement
- Agile
14d
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
IT Support Manager
Rochdale Boroughwide Housing —Rochdale
- £40,902 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Industrial Site Information Systems Manager
Safran —Burnley
- Full-time
- English
- Team management
- No degree
IT Operations Manager
AMS GROUP —Manchester
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
Junior IT Project Manager
MCS Group —Ormskirk
- £30,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Gym membership
Quick apply
8d
Head of IT
UK MANAGEMENT COLLEGE —Manchester
- £60,000 - £80,000 a year
- Monday to Friday
- Analysis skills
- Organisational skills
- Training & development
Quick apply
7d
Group IT Manager
Individual Restaurants —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Bar
- Restaurant
Quick apply
9d
Senior IT Project Manager
Core —Manchester
- Full-time
- Remote
- Communication skills
- Annual leave
- Work from home
Quick apply
IT Infrastructure Operations Manager
Haier Europe —Birchwood
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
4d
IT Manager
Rochdale Council —Rochdale
- £36,363 - £39,862 a year
- Full-time
- Customer service
- English
- School
11h
IT Project Manager
UKSE Group —Manchester
- £500 - £700 a day
- Agile
Quick apply
7d
IT Service Delivery Manager
ThirdGen Digital Technologies Ltd —Manchester
- £3,800 - £6,500 a month
- Full-time
- Management
- Computer Science
- Continuous improvement
Quick apply
IT Service Delivery Manager
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
8d
IT Procurement Manager
Transpennine Express —Manchester
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
4d
Service Support Manager
Vix Technology & Kuba —Manchester
- £45,000 - £55,000 a year
- Full-time
- Management
- Continuous improvement
- Training & development
Quick apply

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IT Service Delivery Manager

Bensons for Beds -
Accrington

Apply Now

Job details

Full-time
7 days ago

Benefits

Company pension

Qualifications

ITIL Certification
Dashboard visualisation
Report generation
Stakeholder collaboration
Stakeholder liaison
IT service management
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Major incident coordination
Management reporting
Root cause analysis
Communication skills

Full job description

We are seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery across the organisation.

Main Responsibilities for IT Service Delivery Manager Roles

Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements
Build strong relationships with internal stakeholders, users, suppliers, and technology service providers
Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required
Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution
Coordinate major incident management activities and provide clear communication to stakeholders throughout the process
Own service reporting, including key performance indicators, service level performance, risks, issues, and improvement actions
Work with technical teams to identify root causes and deliver effective problem management and preventative measures
Support change management and ensure that service impacts, risks, and readiness activities are properly assessed
Manage third-party suppliers and support contract, performance, and service review meetings
Develop and maintain service documentation, operating procedures, service catalogues, and support processes
Lead continual service improvement initiatives to enhance user experience, operational efficiency, and service resilience
Ensure IT services are delivered in accordance with relevant security, governance, compliance, and business continuity requirements

IT Service Delivery Manager Skills and Experience Required

Proven experience in IT service delivery, IT service management, or a similar technology operations role
Strong understanding of ITIL principles and service management processes
Experience managing incidents, problems, changes, service levels, and continual improvement activities
Excellent stakeholder management and communication skills, with the ability to work effectively with technical and non-technical audiences
Experience managing suppliers, service providers, and technology partners
Strong analytical and problem-solving skills, with the ability to use service data to drive improvements
Organised and confident managing multiple priorities in a fast-paced environment
Experience producing service reports, performance dashboards, and management information
Ability to lead discussions, coordinate teams, and remain calm during major incidents or service disruption
ITIL certification or equivalent service management experience is desirable
Experience with IT service management tools and platforms is desirable

Key Benefits of Working in Our IT Service Management Team

Competitive salary and benefits package
Supportive and inclusive working environment
Opportunities for professional development, training, and career progression
Access to relevant technology, service management, and leadership development programmes
Life Assurance and pension contributions
Flexible and collaborative working arrangements, where applicable
And other company benefits

Working Hours and Location

Full-time position
Working hours are generally Monday to Friday - 3 days per week on site
Occasional out-of-hours support may be required for major incidents, planned changes, or service escalations
Hybrid or office-based working arrangements may be available, depending on business requirements
Some travel to company sites or supplier locations is required

Apply Now for Your Next IT Service Delivery Manager Job

If you are an experienced IT service professional who is passionate about delivering reliable technology services and improving the user experience, apply today. We welcome applications from all backgrounds and experience levels and look forward to hearing how you can help us deliver excellent IT services across the organisation.

Apply Now

Refine Your Search

it manager jobs in accrington, lan

IT Service Delivery Manager

IT Project Manager

Infrastructure and Network Manager

IT Manager

IT Service Manager (Workplace)

Helpdesk Manager

IT Support Manager

Industrial Site Information Systems Manager

IT Operations Manager

Junior IT Project Manager

Head of IT

Group IT Manager

Senior IT Project Manager

IT Infrastructure Operations Manager

IT Manager

IT Project Manager

IT Service Delivery Manager

IT Service Delivery Manager

IT Procurement Manager

Service Support Manager

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Main Responsibilities for IT Service Delivery Manager Roles

IT Service Delivery Manager Skills and Experience Required

Key Benefits of Working in Our IT Service Management Team

Working Hours and Location

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