Experience manager Work, Jobs in Alcester, War (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Ecommerce Fulfilment Assistant
Wildworx —Alcester
- £14 - £20 an hour
- Part-time
- Forklift
- Warehouse experience
- Computer skills
- Employee discount
Quick apply
Regional Director
Leonard Cheshire —Cheltenham
- £80,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Leadership & Culture Development Manager
Helping Hands —Alcester
- £45,000 - £55,000 a year
- Hybrid work
- Management
- Leadership
- Communication skills
Quick apply
Experience & Events Manager
British Motor Industry Heritage Trust —Warwick
- £48,000 - £55,000 a year
- Weekend availability
- Management
- In-person
- Free parking
- Annual leave
Quick apply
21h
Transport Planner - Optimisation & Central Planning
Coach Travel Group —Henley in Arden
- £34,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- In-person
Quick apply
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Recruitment & Pallet Network Sales Executive
TW Transport —Alcester
- £32,500 - £45,000 a year
- Full-time
- CRM software
- Sales
- In-person
- Free parking
Quick apply
Community Manager, APAC
Armstrong Wolfe —Tewkesbury
- £30,000 - £35,000 a year
- Full-time
- English
- Administrative experience
- Financial services
Quick apply
5d
Scheduling Coordinator
Individual Care Services —Studley
- Up to £27,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Time management
- Annual leave
- Work from home
Quick apply
1d
European Trade Programme Manager
MSX International —Warwick
- Up to £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Analysis skills
- Annual leave
Quick apply
14d
Country House Manager
HF Holidays —Bourton on the Water
- £35,334 a year
- Weekend availability
- Hospitality
- Management
- Culinary experience
- Employee discount
Quick apply
Experienced HMO Manager Required – Previous HMO Management Experience Essential
Five housing —Erdington
- £30,000 - £32,000 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Event Manager
Ragley Hall Estate —Alcester
- Overtime
- Hospitality
- Customer service
- Microsoft Office
- Free parking
Quick apply
Sales & Reservations Assistant
Johnsons Coaches —Henley in Arden
- £13.39 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
3d
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
11d
Sales Assistant
Superdrug —Alcester
- £9.75 - £13.00 an hour
- Sales
- Customer service
- Communication skills
- Store discount
- Employee discount
2d
Customer Liaison Officer
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee discount

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experience manager jobs near alcester, war

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in alcester, war

Customer Experience Manager

Centre Manager - Banbury Lodge

ER Manager

Ecommerce Fulfilment Assistant

Regional Director

Leadership & Culture Development Manager

Experience & Events Manager

Transport Planner - Optimisation & Central Planning

General Manager- Birmingham City FC

Recruitment & Pallet Network Sales Executive

Community Manager, APAC

Scheduling Coordinator

European Trade Programme Manager

Country House Manager

Experienced HMO Manager Required – Previous HMO Management Experience Essential

Event Manager

Sales & Reservations Assistant

Contact Centre Team Manager

Sales Assistant

Customer Liaison Officer

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