Application support analyst Work, Jobs in Aldershot, Ham (with Salaries)

Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Software Test Engineer
Nagamanikanta solutions limited —Fleet
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee discount
Quick apply
Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
3d
1st Line Support Analyst
FluidOne —Camberley
- Continuous improvement
- Communication skills
- Employee assistance programme
Business Analyst
Diligenta —Reading
- £41,400 - £51,750 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
24/7 SOC Analyst
Nomios —Basingstoke
- 12 hour shift
- Remote
- Analysis skills
- Analytics
Quick apply
IT Analyst Field Support
Axiom Technologies —Reading
- Full-time
Senior Performance Tester
IT VALLEY (LONDON) LIMITED —Egham
- £40,000 - £52,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Business development
- Scripting
Quick apply
2nd Line Support Analyst
FluidOne —Camberley
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
SOC Analyst Level 2
GBA5 EntServ UK Limited —Farnborough
- Full-time
- Communication skills
4d
3rd Line Support Analyst
FluidOne —Camberley
- Employee assistance programme
12d
Data Analyst Intern
Eaton —Slough
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
IT Software & Systems Support
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Continuous improvement
- Travel
- Computer skills
- Free parking
- Annual leave
Quick apply
11d
Decision Modelling and Analytics Analyst
Novuna —Staines-upon-Thames
- Hybrid work
- Communication skills
Senior Business & Test Analyst - 12 Month FTC
M&G plc —Reading
- Full-time
- Analysis skills
- Annual leave
System Support Analyst
UltraSoft Technologies —Staines-upon-Thames
- £24,000 - £30,000 a year
- Communication skills
Data Analyst
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £38,256 - £46,968 a year
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
- Employee discount
2d
Security Assurance Analyst
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Leadership
- Communication skills
Application Support Engineer
Unily —Godalming
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- No degree
Quick apply

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Application Support Analyst

Clinisys -
Woking

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Job details

Permanent

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Change management
Service restoration
Staff training
Ticket management systems
Mentoring
Technical support incident logging
Organisational skills
Customer support
Customer interaction
Training & development
AI
Communication skills
Help desk

Full job description

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Job Description

The Application Support Analyst will work within the Service Management environment administrating and resolving incidents as logged by Clinisys customers within Service Level Agreement timescales as directed by the Service Desk Manager and the Support Director to satisfy the customer and business requirements.

Please note this is a permanent role comprising a five-day week with shifts to cover our core hours of 08:00 – 20:00 for Monday to Friday. Hybrid working model with 3 days in the Woking office.

Responsibilities:

To be responsible for the administration of all incidents raised with the service desk from our customers.
To be fully conversant with the core functionality of Pathology products and that of general disciplines.
To partake in the help desk shifts as required.
To fully understand the service Clinisys has been engaged to deliver in line with contractual and other customer expectations.
To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures.
To establish and maintain elevated levels of call ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the Clinisys call management system, ensuring that appropriate parties (including the customer) are kept up to date on call progress.
To establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels.
To work with the Senior Application Support Analyst and Application Support Specialist for mentoring and development of diagnosis, analytical, problem solving, discipline specific and technical skills to achieve service levels.
To understand and operate the escalation procedure within the defined limits of time, knowledge, and level of contracted support.
To partake in the training of clients and other members of staff as and when required to resolve or aid resolution of service desk incidents.
To participate in an on-call rota after a qualifying period.
Assist in paid out-of-hours work when requested.
To attend team meetings and agreed training courses.
To be responsive to reasonable requests from your line manager team.
Contribute to and support Pathology team members and build knowledge base.
To progress personal development and encourage the development of other team members.
To complete administrative duties, e.g. holiday, sickness, and overtime forms in a timely manner.

Knowledge, skills, abilities:

Experience of IT systems
Strong motivational skills – can deliver the tasks in difficult circumstances.
Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
Ability and willingness to work independently.
High-level of customer service skills.
Excellent decision making, and critical and problem-solving skills.
Strong planning and organisational skills.
Adaptability / flexible to changing demands.
Ability to implement and manage change.

Ideally:

Knowledge of Laboratory procedures in a relevant discipline.
Experience in an IT Service Desk environment.
Awareness of a Ticketing System for case logging, progression, and resolution.

This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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application support analyst jobs in aldershot, ham

Application Support Analyst

Service Desk Analyst

Software Test Engineer

Customer Service Desk Analyst

1st Line Support Analyst

Business Analyst

24/7 SOC Analyst

IT Analyst Field Support

Senior Performance Tester

2nd Line Support Analyst

SOC Analyst Level 2

3rd Line Support Analyst

Data Analyst Intern

IT Software & Systems Support

Decision Modelling and Analytics Analyst

Senior Business & Test Analyst - 12 Month FTC

System Support Analyst

Data Analyst

Security Assurance Analyst

Application Support Engineer

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