Helpdesk support Work, Jobs in Alloa, Sct (with Salaries)

Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
11d
Painter and Decorator
OCS Group —Alloa
- Monday to Friday
Quick apply
IT Desktop Support
Axiom Technologies —Glasgow
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
2d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
Helpdesk Administrator
Stein Group Limited —Hamilton
- Up to £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
10d
Electrician
OCS Group —Falkirk
- Overtime
- Computer literacy
- Referral programme
Quick apply
Operational Resilience Assistant Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Financial services
12d
Mobile Regional Technical Supervisor
Equans —North Lanarkshire
- Full-time
- Annual leave
- Employee assistance programme
4d
Experienced Technical/Engineering Helpdesk Administrator
Stein Group Limited —Hamilton
- Up to £28,000 a year
- Full-time
- Accounting
- In-person
- Communication skills
Quick apply
10d
Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces
Emcor —Livingston
- £31,554 a year
- Full-time
- Computer literacy
- English
- Cleaning
- Employee assistance programme
- Referral programme
Quick apply
Mobile Multi-Skilled Engineer - Electrical Bias
OCS Group —Livingston
- 12 hour shift
- Computer literacy
Quick apply
Laboratory Steward
Leonardo UK Ltd —Edinburgh
- £37,318 - £53,550 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Client Services Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Continuous improvement
- Banking
2d
Senior Procurement Systems Specialist
BAE Systems —Glasgow
- Up to £40,000 a year
- ERP systems
- Communication skills
2d
Custody Tax Technical Manager
HSBC Global Services Limited —Edinburgh
- Full-time
2d
Global Payment Solutions- Client Service Manager- French Speaking
HSBC Global Services Limited —Edinburgh
- Full-time
- Communication skills
- Banking
- Time management
3d
Lead IT Security Engineer
V.Group —Glasgow
- Computer Science
- Bachelor's degree
CIB AND HCIB RC RISK STEWARDSHIP SENIOR MANAGER
HSBC Global Services Limited —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
2d
Maintenance Engineer - Electrical Bias
OCS Group —Glasgow
- Monday to Friday
- Plumbing
Quick apply
12d
Mobile Electrician
ISS Facility Services —Glasgow
- £41,600 - £45,900 a year
- In-person
Quick apply
6d

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Customer Service Helpdesk Assistant

Target-FM -
Livingston

Quick apply

Job details

Full-time
£24,500 - £26,500 a year
11 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
CAFM software
Client engagement
Computer literacy
GCSE
Telecommunication
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Target FM are looking for their next Helpdesk Assistant.

Are you looking for an exciting new role in a new growing business? This might just be the role for you. As a Helpdesk Assistant, you will be working within our Maintenance Helpdesk team, providing a world class service to our clients.

Target-FM have seen continued sustained growth over the last period. As we look to the future, we are looking to build on our established team, allowing us to continue growing without compromising our dedication to a 1st class service to our clients.

Target-FM offer National Reactive maintenance, PPM & Compliance solutions, Account Management as well as project management delivered by our 24/7 Helpdesk and operational team based in Livingston, West Lothian.

At Target-FM we collaborate with our clients to create longstanding partnerships, built on exceptional customer service, improving efficiencies and providing value. We pride ourselves on being a true partner to our clients, providing a personal touch to Facilities Management where every client is important.

As Helpdesk Assistant with Target-FM you will be an essential part of the operational structure and key to the successful growth of the business.

Helpdesk Assistant

As Helpdesk Assistant, you will work as first point of contact for our clients and supply chain network when contacting our helpdesk.

You must provide excellent customer service ensuring you are helpful, well-mannered and present the company in a professional manner.

This is a key essential role within an exciting growing business.

Key Responsibilities

· Principle point of contact for all client requests for reactive maintenance, PPM/Compliance and minor works.

· Triage of all requests to ensure information is accurate for deployment to engineers.

· Updating and closing of reactive, PPM and minor works on our CAFM system, along with updating clients and client portals in real time when required.

· Deployment of jobs to our engineers and tracking to completion.

· Answer calls and emails within agreed SLA time limits.

· Take a proactive approach to client interactions and ensure any concerns are dealt with or relayed to management promptly.

· Book in works directly with the clients’ sites ensuring works can be completed at a convenient time.

· Build relationships with our supply chain ensuring we are working collaboratively to provide a seamless experience for our clients.

· Type up minor works quotations and uplift requests for clients pending management sign off.

Skills required

· Experience working in a telecommunications role previously.

· Excellent written and verbal communication.

· Computer literate with experience working with Microsoft Outlook, Excel & Word.

· Experience working on a busy helpdesk function within maintenance or facilities management is essential.

Essential behaviours

· Must have urgency.

· Have a can-do attitude.

· Have the ability to multi-task.

· Works well under pressure.

· Willingness to go the extra mile for our clients.

· Must be energetic and motivated with a strong work ethic.

· Undertake additional duties in line with capabilities as required to fulfil requirements of the business.

Shifts/Hours

This is a full-time role working Monday-Friday 9.00AM-5.30PM
Requirement to provide Out of Hours Support on a rota basis (Allowance paid)

Work Remotely

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: £24,500.00-£26,500.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in alloa, sct

Customer Service Helpdesk Assistant

Painter and Decorator

IT Desktop Support

L1 Service Desk Team Leader

Helpdesk Administrator

Electrician

Operational Resilience Assistant Manager

Mobile Regional Technical Supervisor

Experienced Technical/Engineering Helpdesk Administrator

Cleaning Team Leader - Mobile Scotland - Nights Sky Spaces

Mobile Multi-Skilled Engineer - Electrical Bias

Laboratory Steward

Client Services Manager

Senior Procurement Systems Specialist

Custody Tax Technical Manager

Global Payment Solutions- Client Service Manager- French Speaking

Lead IT Security Engineer

CIB AND HCIB RC RISK STEWARDSHIP SENIOR MANAGER

Maintenance Engineer - Electrical Bias

Mobile Electrician

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