Technical support occupations Work, Jobs in Andover, Ham (with Salaries)

1st Line Technical Support
Aster Group —Andover
- £25,743 - £27,743 a year
- Full-time
- Travel
- Communication skills
- Time management
- Paid training
- Employee assistance programme
9d
IT Service Analyst
Aspire Defence Services Limited —Tidworth
- Up to £31,500 a year
- Full-time
- In-person
- Annual leave
- Employee assistance programme
Quick apply
10d
Associate Corporate IT Engineer
cloudpay —Andover
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Bereavement leave
4d
IT & DOCUMENT CONTROL ASSISTANT
SB Joinery —Stockbridge
- Free parking
- Referral programme
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
IT Service Technician
Stannah —Andover
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Communication skills
Desktop Support Technician
Exponential-e —Southampton
- Maintenance
- Travel
- SharePoint
- Referral programme
Quick apply
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- Full-time
- Hybrid work
- Communication skills
Quick apply
Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme
3rd Line ServiceDesk Analyst
Vissensa Limited —Lyndhurst
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
4d
Technology Support Analyst
Associated British Ports —Southampton
- Full-time
- Azure
- Travel
- Mentoring
9d
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Computer literacy
- Analysis skills
Quick apply
IT Support Engineer
GHG Solutions Ltd —Southampton
- £26,400 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Support Technician
Ricoh —Reading
- Communication skills
Service Desk Administrator - Saturday & Bank Holiday only
Retail-FCL —Basingstoke
- From £13.50 an hour
- Part-time
- Customer service
- In-person
- Employee discount
Quick apply
1d
IT Applications Support Analyst
Blake Morgan —Southampton
Assistant Support Technician
University Hospital Southampton NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Full-time
- Time management
- Annual leave
- Employee discount
3d
IT Support and Compliance Technician
TH White Ltd —Devizes
- Full-time
- Analysis skills
- Quality control
- Travel
- Free parking
- Employee discount
Quick apply
10d

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1st Line Technical Support

Aster Group -
Andover

Apply Now

Job details

Full-time
£25,743 - £27,743 a year
9 days ago

Benefits

Paid training
Company pension
Employee assistance programme

Qualifications

Driving Licence
Technical support incident logging
Customer support
Customer interaction
Communication skills
Time management
Help desk

Full job description

If you are looking to kickstart your career in IT and Customer Service is your thing, this role could be for you.

As a 1st Line Technical Support team member, you’ll be delivering a key IT triage service and rapid response service to all Aster group colleagues in the use of technology.

Day to day you will find yourself delivering excellent customer service, making sure that you provide up to date progress reports, avoiding the use of jargon and communicating in a way that supports your customer's needs.

You’ll be documenting fixes and escalating incidents and requests to other colleagues in the IT team when extra support is required.

You will be aware of repeating issues and will understand the need to highlight these, to ensure they are managed and resolved.

We’ll look to develop you in the role and salary increments will be paid once role specific training has been completed.

About you

You will be confident in your organisation and time management skills, and you will be able to adapt your day due to changing priorities.

You’ll have a customer service background and providing great customer service will be really important to you.

You will hold strong communication skills, both written and verbal.

It’ll be great if you have experience in delivering IT services to colleagues who are not confident with technology. Having a calm approach and adjusting your communication style will be a natural skill.

You will see yourself as analytical, with a logical approach and won’t be concerned about asking for help if you need it.

The role will support colleagues across our whole operating region and there will be times that you are required to be in one of our office HUBs. Ideally, you will be within an hour’s travel of at least one of our main offices, Devizes, Andover, Frome & Wareham. As travel is required you will have a full UK driving licence and access to a vehicle for work purposes.

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
We invest in colleagues’ careers and development through our leader and colleague development frameworks
Defined Contribution Pension and attached life assurance
Volunteering hours available to all colleagues to enable them to give back
Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
Enhanced leave
We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

To apply, please use the information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

If you'd like any support please contact the Recruitment Team on [email protected].

Apply Now

Refine Your Search

technical support occupations jobs in andover, ham

1st Line Technical Support

IT Service Analyst

Associate Corporate IT Engineer

IT & DOCUMENT CONTROL ASSISTANT

Second Line Support

IT Service Technician

Service Desk Analyst

ICT Support Analyst HIWFRS624489

Desktop Support Technician

Support Technician (EMEA Helpdesk)

Second Line Support

3rd Line ServiceDesk Analyst

Technology Support Analyst

IT Operations - First Level Transaction Monitoring Associate

IT Support Engineer

Customer Support Technician

Service Desk Administrator - Saturday & Bank Holiday only

IT Applications Support Analyst

Assistant Support Technician

IT Support and Compliance Technician

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