Patient experience manager Work, Jobs in Antrim, Ant (with Salaries)

Service Delivery Lead - Northern Ireland - Our Future Health Programme
Xyla Services —Antrim
- £31 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Deputy Quality Control Manager
Imed Healthcare Ltd —Magherafelt
- £25,000 - £35,000 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Free parking
Quick apply
Phlebotomist
Randox Laboratories —Crumlin
- Weekend availability
- Computer literacy
- Data entry
- Front desk
Senior (Administrator) Coordinator
Connected Health —Belfast
- £27,000 - £28,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Planner - West Yorkshire
GRAHAM Group —Hillsborough
- Hybrid work
- Hospital
- Communication skills
Hub Coordinator - Northern Ireland
Marie Curie —Belfast
- £25,272 a year
- Part-time
- Databases
- Hospice
- Communication skills
- Annual leave
Quick apply
6d
Senior Care Assistant - Clonlee
Hutchinson Care —Antrim
- From £13 an hour
- Full-time
- Management
- Medication administration
- Care plans
- Free parking
- Paid training
Quick apply
12d
Private Secretary in the Northern Ireland Office
Ministry of Justice —Belfast
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
19h
Nurse Manager - £55,000 per annum negotiable
Fruithill Nursing Home —Belfast
- From £55,000 a year
- Full-time
- Nursing
- Management
- Nursing home
- Free parking
- Sick pay
Quick apply
2d
Project Director - West Yorkshire
GRAHAM Group —Hillsborough
- Management
- Continuous improvement
- Construction experience
Medical Receptionist
Comber Family Practice —Newtownards
- From £13 an hour
- Part-time
- Computer literacy
- GP surgery experience
- Administrative experience
- Annual leave
Quick apply
9d
Health Care Assistant/Support Worker - Northern Ireland - Our Future Health Programme
Xyla Services —Antrim
- £19 an hour
- Part-time
- BLS Certification
- Travel
- Communication skills
Quick apply
Part-Time Physio Team Lead / Senior MSK Physiotherapist
Apex Clinic —Belfast
- Up to £55,000 a year
- Part-time
- Master's degree
- Supervising experience
- Patient care
- Free parking
- Annual leave
Quick apply
Senior Health and Safety Advisor - West Yorkshire
GRAHAM Group —Hillsborough
- Management
- Continuous improvement
- Travel
IRT Customer Solutions Specialist Level 1
Almac Group —Craigavon
- Full-time
1d
Biology Scientist (maternity cover - fixed term 12 months)
Almac Discovery —Belfast
- Temporary
- Doctoral degree
- Bachelor's degree
8d
Activities Therapist - Milesian Manor
Macklin Care Homes —Magherafelt
- £12.90 an hour
- Full-time
- Nursing home
- English
- Free parking
- Annual leave
Quick apply
Service Delivery Lead - Wales - Our Future Health Programme
Xyla Services —Bangor
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Driver
Snuggles-day-nursery-Ltd —Bangor
- £12.71 an hour
- Part-time
- Experience working with children
- First Aid Certification
- Driving
Quick apply
8d
Casual childrens services assistant
Sense —Newtownabbey
- £13 an hour
- Call to connect
- Experience working with individuals with disabilities
- Experience working with children
- School
- Flexible schedule
13d

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Service Delivery Lead - Northern Ireland - Our Future Health Programme

Xyla Services
Antrim

Quick apply

Job details

Part-time | Full-time
£31 an hour

Qualifications

Collaborate with healthcare professionals
Stakeholder engagement
Phlebotomy
Customer service
Stakeholder liaison
BLS Certification
Incident Reporting
Infection prevention & control
Patient service
Performance management
HCPC
Continuous improvement
Healthcare service transformation
Clinical audit participation
Clinical audit
Incident Investigation
Infection prevention and control standards
Clinical compliance monitoring
Venepuncture
Clinical quality improvement projects
Risk assessment
Leadership
Team motivation leadership
Communication skills
Team management in senior healthcare role
NMC
Rota coordination

Full job description

Service Delivery Lead (SDL) – Healthcare

Multiple Locations Across Northern Ireland

Employer: Xyla – Our Future Health Programme

Role Type: Mobile Sites

Salary: Hourly Rate

Monday to Friday - £31

Hours: Full time and part time hours available, flexible working required. Based around your availability.

Shift times:

Monday to Friday - 7:50am until 6:10pm

Travel: Required between local sites

About Xyla & Our Future Health

Xyla are elective care delivery partners, providing healthcare services and operational support to the NHS across the UK. We also collaborate with organisations such as Our Future Health, a registered charity working in partnership with the NHS to deliver the UK's largest ever health research programme.

Our Future Health aims to help people live healthier lives for longer by enabling the discovery and testing of more effective approaches to preventing, detecting, and treating major conditions, including cancer, dementia, heart disease, arthritis, diabetes, and stroke.

Our mobile clinics operate across England, Wales, Scotland, and Northern Ireland, delivering accessible, participant‑centred services to adults aged 18+ from all backgrounds and communities.

The Role

We are recruiting experienced nurses or healthcare professionals to join the Our Future Health programme as Service Delivery Leads (SDLs).

This is a critical on‑site clinical and operational leadership role within each mobile clinic, mirroring the service delivery models used across Xyla Elective Care's NHS contracts. The SDL acts as the first point of escalation for all on‑site operational and clinical queries, ensuring safe, efficient, and high‑quality service delivery.

You will provide strong clinical leadership, ensure effective participant flow, and support the delivery of continuous quality improvements informed by service feedback, audits, and incident investigations. The role also plays a key part in implementing clinical modernisations and pathway improvements to enhance the participant experience.

Key Responsibilities

Clinical & Operational Leadership
Provide visible, confident clinical leadership within mobile clinic settings.
Act as the first point of escalation for all on‑site clinical, operational, and staffing issues.
Lead and coordinate daily clinic operations, ensuring safe and efficient participant flow.
Provide additional capacity and oversight during busy periods, staff breaks, or staffing gaps.
Act as the lead responder in emergency situations, including vasovagal episodes.

Clinical Oversight & Direct Support

Support HCAs and Phlebotomists with participant measurements, including height, weight, blood pressure, and blood collection.
Competently take over venepuncture where two unsuccessful attempts have been made, ensuring participant reassurance, consent, and comfort.
Ensure all clinical activity is delivered in line with SOPs, clinical protocols, and governance frameworks.

Team Leadership & Workforce Management

Lead and coordinate mobile clinic staffing rotas, escalating any gaps or challenges to the Service Manager.
Support, motivate, and develop multidisciplinary teams through visible, supportive leadership.
Offer real‑time guidance, advice, and operational support to frontline staff.
Communicate effectively with staff at all levels, participants, and site visitors.

Quality, Safety & Governance

Maintain strong oversight of quality standards, KPIs, infection prevention and control, and risk management.
Ensure incidents, near misses, complaints, and accidents are reported via InPhase.
Contribute to investigations, audits, service reviews, and learning processes.
Support the implementation of learning outcomes and continuous quality improvements.

Service Development & Improvement

Provide structured service feedback to the Service Manager and Contract Director.
Identify and advise on challenges relating to participant flow, staffing, skill mix, and pathways.
Conduct site assessments and advise on safety, clinical effectiveness, policies, procedures, and participant experience.

Education, Training & Professional Practice

Support governance, quality improvement, and staff training activities in collaboration with the Service Manager.
Lead by example with strong attention to detail and professional standards.
Maintain ongoing CPD and ensure practice remains evidence‑based and compliant.

Participant Experience

Uphold exceptional customer service standards at all times.
Create a welcoming, professional, and supportive environment for every participant.
Communicate clearly, manage expectations, resolve concerns promptly, and ensure participants feel respected, informed, and cared for throughout their visit.

Essential Experience & Qualifications

NMC or HCPC registration.
Evidence of substantial CPD in clinically relevant subjects.
Experience working in an outpatient or similar clinical environment.
Leadership or Team Lead experience within the NHS or a comparable healthcare setting.
Minimum 12 months' phlebotomy experience with demonstrated subject matter expertise in venepuncture.
Basic Life Support training (ILS/ALS desirable).
Proven ability to manage, motivate, support, and develop teams.
Strong understanding of governance, quality standards, KPIs, risk assessment, incident reporting, and IPC.
Excellent communication and leadership skills.
Highly motivated and comfortable working in a fast‑paced, mobile service environment.

Desirable Experience

Flexibility and willingness to travel between mobile clinic locations.
First Aid training.
Track record of effective performance management.
Strong influencing and stakeholder engagement skills.

Why Join Xyla & Our Future Health?

Be part of a nationally significant health research programme.
Play a key role in shaping high‑quality, participant‑centred services.
Work in a varied, autonomous, and impactful leadership role.
Opportunity to influence service design, quality improvement, and patient experience at scale.

Interested?
Apply now or get in touch to discuss location alignment and coverage areas.

[email protected]

0207 8414 737, option 1

Quick apply

Refine Your Search

patient experience manager jobs in antrim, ant

Service Delivery Lead - Northern Ireland - Our Future Health Programme

Deputy Quality Control Manager

Phlebotomist

Senior (Administrator) Coordinator

Planner - West Yorkshire

Hub Coordinator - Northern Ireland

Senior Care Assistant - Clonlee

Private Secretary in the Northern Ireland Office

Nurse Manager - £55,000 per annum negotiable

Project Director - West Yorkshire

Medical Receptionist

Health Care Assistant/Support Worker - Northern Ireland - Our Future Health Programme

Part-Time Physio Team Lead / Senior MSK Physiotherapist

Senior Health and Safety Advisor - West Yorkshire

IRT Customer Solutions Specialist Level 1

Biology Scientist (maternity cover - fixed term 12 months)

Activities Therapist - Milesian Manor

Service Delivery Lead - Wales - Our Future Health Programme

Driver

Casual childrens services assistant

I want to receive the latest job alerts for patient experience manager in antrim, ant

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