Home manager Work, Jobs in Appley Bridge, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Care Home Manager
Beeches Care Home —Chorley
- Up to £55,000 a year
- Full-time
- Management
- Nursing home
- In-person
- Free parking
Quick apply
11d
Home Manager based at Aughton Park, Ormskirk
MHA —Ormskirk
- £67,096 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
8d
Responsible Individual
Therapeutic Care NW LTD —Leigh
- Up to £400 a day
- In-person
- Leadership
- Communication skills
Quick apply
Shift Manager
Muller Group —Skelmersdale
- Full-time
- Supervising experience
- Bakery
- Organisational skills
- Annual leave
- Employee discount
Pharmacy Technician
Wigan North PCN —Wigan
- Part-time
- Patient care
- Computer networking
Quick apply
6d
Registered Home Manager
Pilgrims' Friend Society —Preston
- £49,000 - £52,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Regeneration Manager
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Employee assistance programme
4d
Children's Home Manager
Chroma Care —Billinge
- £65,000 - £70,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Referral programme
Quick apply
14d
Estate Agent
The Property Experts —Leyland
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
4d
Tenant Support Officer
Partners Foundation Ltd —Wigan
- £25,000 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Free parking
- Sick pay
Quick apply
6d
Deputy Home Manager
CareTech Group —Wigan
- £37,259 a year
- Full-time
- Supervising experience
- Driving
- Communication skills
- Referral programme
Progress Mentor (Procurement & Supply Chain Apprenticeships)
SR Supply Chain Consultants —Chorley
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Plumbing
- Health & wellbeing programme
- Annual leave
Quick apply
Assistant Project Manager
Story Contracting —Chorley
- PMP
- Project management
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Senior Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Hospitality
- Driving
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Barista
Starbucks —Birch Green
- Weekend availability
- Store discount
- Employee assistance programme
Deputy Manager | Willow Space Hub | Skelmersdale
Lancashire County Council —Skelmersdale
- £40,777 - £46,142 a year
- Full-time
- Care plans
- Free parking
- Annual leave
11d
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Manchester
- £43,000 a year
- Management
- Customer service
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
4d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

home manager jobs in appley bridge, lan

Head of Customer Experience

Care Home Manager

Home Manager based at Aughton Park, Ormskirk

Responsible Individual

Shift Manager

Pharmacy Technician

Registered Home Manager

Regeneration Manager

Children's Home Manager

Estate Agent

Key Account Manager

Tenant Support Officer

Deputy Home Manager

Progress Mentor (Procurement & Supply Chain Apprenticeships)

Assistant Project Manager

Foodhall Department Manager

Senior Account Manager

Barista

Deputy Manager | Willow Space Hub | Skelmersdale

Contract Manager - Northern Trains

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