Senior process Work, Jobs in Ards, Dow (with Salaries)

Sr. Critical Situation Manager
Proofpoint —Belfast
- Full-time
- PMP
- Salesforce
- English
4d
District Manager - Northern Ireland
Wingstop - Senior Operations —Belfast
- Up to £60,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Annual leave
- Employee discount
Quick apply
Commercial Projects Co-ordinator
Quicklet —Belfast
- £32,000 - £36,000 a year
- Full-time
- Analysis skills
- Communication skills
- Analytics
Quick apply
13d
Visits Support Officer
Ministry of Justice —Belfast
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
11d
Visits Support Officer
Northern Ireland Office —Belfast
- £35,335 - £37,847 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
12d
Senior Professional and Technical Officer (SPTO)
Northern Ireland Civil Service —Belfast
- £47,304 - £49,515 a year
- Hospital
- Presentation skills
2d
Rehoming and Welfare Assistant
Cats Protection —Belfast
- Up to £23,943 a year
- Weekend availability
- Customer service
- Annual leave
2d
Service Delivery Manager
CGI —Belfast
- Full-time
- Continuous improvement
- Travel
- Budgeting
Quick apply
Senior Events Executive
Sisk —Belfast
- Full-time
- Microsoft Word
- CRM software
- Organisational skills
- Annual leave
1d
Lead QA Engineer (Bangor / All UK)
Trust Payments —Bangor
- Continuous improvement
- Mentoring
- Agile
Assistant Project Manager
ARK Bros Professional Services UK Ltd. —Belfast
- £2,750 - £3,750 a month
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Senior Design Manager
Powerslide Creative Design Services —Bangor
- £5,200 - £6,100 a month
- Full-time
- Presentation skills
- Team management
- Quality control
- Free parking
- Sick pay
Quick apply
9d
Humanitarian Programme Manager
Africa Humanitarian Action and Development Services —Belfast
- £4,000 - £4,800 a month
- Full-time
- English
- Continuous improvement
- In-person
- Free parking
- Sick pay
Quick apply
9d
Resourcing Partner - (In-House Recruiter) - Glasgow
GRAHAM Group —Hillsborough
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
9d
Operations Manager
Druids Golf Ltd —Dundonald
- Up to £55,000 a year
- Weekend availability
- Analysis skills
- Continuous improvement
- Team management
- Free parking
- Employee discount
Quick apply
6d
Senior Manager - Energy Transition Power & Utilities - Technology Consulting - UKI - Belfast
EY —Belfast
- Research
- Business development
- Analysis skills
14d
Commercial Contracts: Value Optimisation – Senior Associate
Pwc UK —Belfast
- Full-time
- Hybrid work
- Business development
- Travel
- Contracts
Digital Senior Delivery Manager
Office for National Statistics —Belfast
- £56,861 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Communication skills
6d
Despatch Supervisor (Day Shift)
Finnebrogue —Downpatrick
- £15.40 an hour
- Weekend availability
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Associate Project Manager
ARK Bros Professional Services UK Ltd. —Belfast
- £3,250 - £4,500 a month
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d

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Sr. Critical Situation Manager

Proofpoint -
Belfast

Apply Now

Job details

Full-time
4 days ago

Qualifications

PMP
Stakeholder liaison
Salesforce
Process improvement
Incident reporting preparation
Internal department liaison
English
Databases
Bachelor's degree
Conflict management
Major incident coordination
Customer support
Customer interaction
Linux
Multidisciplinary collaboration
Root cause analysis
SaaS
AI
Project management experience

Full job description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

As a member of the Global Critical Situation Management Organization, the Sr. Critical Situation Manager is assigned to help manage the most urgent customer problems involving Proofpoint products and services. This person serves as the communication focal point for the customer and oversees all resolution efforts from the initial problem identification to post-mortem analysis.

The Sr. Critical Situation Manager also acts as a customer advocate to help drive improvements in all aspects of business, including Customer Service, Professional Services, Product and Engineering.

Your day-to-day

Lead high-severity customer incidents (major system outages) and/or executive escalations
Leverage the internal, cross-functional community to drive critical situations to resolution
Provide customer facing updates and internal reporting
Lead cross-departmental process improvement to maximize customer retention
Drive process improvement as part of the overall Services group
Provide post-escalation analysis reporting that will capture and help drive process improvements throughout the organization
Coordinate and research incident root cause and generate customer facing root cause analysis documents
Evaluate customer requests for service level agreement violations
Participate in on-call support 24x7 rotation as assigned

What you bring to the team

Proficient in using AI tools to help analyse escalated situations and create internal and customer-facing reporting
Extensive experience in customer-facing technology roles with escalation management background
Solid understanding of Database and SaaS applications
Basic familiarity with Linux command line environments
An accomplished communicator and influencer, able to thrive in high pressure situations working with customers, users, senior level management, sales and peers
Comfortable interacting with executives (customer and internal)
Proven success coordinating solutions across multiple cross-functional teams
Working knowledge of Salesforce service cloud-based systems
Strong business and management acumen
Possess the ability to resolve issues and conflicts, as well as be able to take ownership in challenging situations
Ability to maintain a calm and professional demeanour in the face of high-pressure, intense escalations
Knowledge of email privacy/protection, cloud services, software as a service (SaaS) is preferred
Project Management experience, PMP certification is a plus
Language fluency in written and spoken English
Bachelor’s Degree or equivalent

#LI-CB1

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Apply Now

Refine Your Search

senior process jobs in ards, dow

Sr. Critical Situation Manager

District Manager - Northern Ireland

Commercial Projects Co-ordinator

Visits Support Officer

Visits Support Officer

Senior Professional and Technical Officer (SPTO)

Rehoming and Welfare Assistant

Service Delivery Manager

Senior Events Executive

Lead QA Engineer (Bangor / All UK)

Assistant Project Manager

Senior Design Manager

Humanitarian Programme Manager

Resourcing Partner - (In-House Recruiter) - Glasgow

Operations Manager

Senior Manager - Energy Transition Power & Utilities - Technology Consulting - UKI - Belfast

Commercial Contracts: Value Optimisation – Senior Associate

Digital Senior Delivery Manager

Despatch Supervisor (Day Shift)

Associate Project Manager

I want to receive the latest job alerts for senior process in ards, dow

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