Merchandising assistant Work, Jobs in Arkley, Gtl (with Salaries)

Customer Service Supervisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
1h
Online Merchandising Assistant (6-Month Fixed Term Contract)
Inspired Thinking Group (ITG) —London
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Sales Assistant
Barker Shoes Limited —London
- £12.71 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Store discount
- Employee discount
Quick apply
Store Associate - 'The Ordinary' - Commercial St
DECIEM —London
- Part-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Anthropologie Assistant Visual Manager - St Albans, UK
Anthropologie —St Albans
- Full-time
- Hybrid work
- Customer service
- Merchandising
- Travel
- Annual leave
- Employee assistance programme
Sales Assistant- Full Time- Battersea
ZADIG&VOLTAIRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- In-person
Quick apply
Store Assistant
Aldi —London
- £14.88 - £15.20 an hour
- Day shift
- Customer service
- Annual leave
Distribution Centre Assistant
North London Hospice —London
- £29,650 a year
- Full-time
- Management
- Customer service
- Hospice
10d
Store Assistant - St Albans, Søstrene Grene
Sostrene Grene —St Albans
- Weekend availability
- Sales
- Merchandising
- Employee assistance programme
- Employee discount
Assistant Spa Manager
Down Hall Hotel, Spa & Estate —Hatfield Heath
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Employee discount
Quick apply
Experienced Sales Assistant | Premium Gifting, Tea & Coffee Concept
Aymak Talent —London
- £25,974 - £28,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Employee discount
Quick apply
7d
Showroom Sales Assistant
White Stores Limited —Hertford
- £25,000 a year
- Full-time
- Spanish
- Sales
- Customer service
- Free parking
Quick apply
3d
Sales Assistant (12 hours), Selfridges, London (M/F/X)
LAKRIDS BY BÜLOW —London
- £14 an hour
- 12 hour shift
- Travel
- Organisational skills
- Employee discount
Quick apply
13d
Ecommerce Content & Merchandising Assistant
The Nunhead Gardener —Peckham
- Up to £13.46 an hour
- Part-time
- In-person
- Employee discount
- Flexible schedule
Quick apply
5d
Weekend Sales Assistant
WHSmith Travel —London
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Online Assistant Merchandising Planner
UNIQLO —London
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Merchandising
- Employee assistance programme
- Employee discount
10d
Retail Sales Assistant - Keyholder
The Works —St Albans
- 8 hour shift
- Hospitality
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Sales Assistant (Full-time)
Patchi UK —London
- From £26,500 a year
- Weekend availability
- Sales
- Customer service
- English
- Employee discount
Quick apply
1d
Global Product Assistant
FitFlop —London
- £28,860 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Merchandising
- Flexible schedule
Oseyo Waterloo Station - Shop Assistant
Oseyo —London
- From £12.85 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Annual leave
Quick apply

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Customer Service Supervisor

Fortnum & Mason -
London

Apply Now

Job details

Full-time
1 hour ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Hospitality
Customer service
Microsoft Office
Restaurant experience
Communication skills

Full job description

At Fortnum & Mason, exceptional service is part of our story. For more than 300 years, we have been delighting customers with extraordinary products, memorable experiences and a distinctly personal approach. As our Customer Service Supervisor, you will play a key role in upholding this prestigious heritage, leading and supporting a team who bring warmth, care and precision to every customer interaction. This is an opportunity to be at the heart of one of Britain’s most iconic luxury brands, helping to ensure every enquiry, booking and moment of service reflects the standards Fortnum’s is renowned for

Role Purpose:

The purpose of a Customer Service Supervisor is to lead and support the customer services team to ensure high-quality, efficient, and consistent service delivery. The role focuses on improving customer satisfaction, resolving escalated issues, coaching team members, and ensuring that service standards, policies, and performance targets are met.

Why Work For Us:

Competitive salary and performance-related bonus
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
25 days holiday, plus a day off for your birthday and 5 additional wellbeing days
Matched pension scheme and excellent career development opportunities
Opportunities to grow within a diverse and dynamic hospitality business
Additional annual leave and recognition rewards for long service

Key Accountabilities:

Responsible for daily supervision of the core and seasonal team, ensuring you are the first point of contact for support and escalations.
Act as a role model by demonstrating excellent leadership, professionalism, and adherence to company values while guiding and supporting the team.
Oversee and ensure adequate cover across all channels and tasks to ensure SLA’s are delivered and tasks completed in day.
Support with the preparation, recruitment, and training of new starters in the department, and support other departments where required, alongside regular coaching and training.
Proactively drive the Department by sharing and implementing ways to improve processes and flagging potential issues which may have a wider business impact.
Whilst the role is office based; we must be available for isolated face to face interactions were needed.
Be responsible for hosting the daily team meetings, clear communication cascade, attending weekly management meetings, and participating in meetings in the ASM’s absence.
Be responsible for liaising with chefs, maintain up to date knowledge regarding allergens and dietary requirements, manage restaurant bookings and handle escalations
Work closely with the Membership team to ensure full feedback loop and knowledge share of customer feedback, and support in cascading Membership updates to the CS team
Ensure customers receive timely, professional, and accurate support by maintaining high service quality standards and acting as the primary point of contact for complex or sensitive issues, such as Food safety, Quality, Fraud, Data Compliance, escalations and Exec escalations.
Carry out regular team feedback, 1:1 reviews, Probations, PDR’s and RTW’s and support the Assistant Manager in managing absence and timekeeping.
Complete weekly and monthly Analysis and feedback to the senior management group
Support the team during times of absence and holidays
Maintain flexibility in locations and shift patterns, covering 7 days a week including bank holidays
Ability to work across multiple operating platforms.
Coordinate with other departments for special events, menus or complex orders.
Manage productivity and QC for all core and temporary teams.

We expect the successful candidate to have the following skills and experience:

1 year of luxury customer service experience in a customer-facing role
Be self-motivated with a proactive attitude to work.
Excellent interpersonal and communication skills
Experience in collating and analysing data.
A passion for our brand
High level of integrity and professionalism.
Ability to maintain confidentiality and exercise discretion.
Equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Be self-motivated with a proactive attitude to work.
You will thrive under pressure and possess meticulous attention to detail.
Have the ability to prioritise and manage your own workload to meet deadlines, Multi-Tasking, planning and organisation skills
Be a people-centric character.
Proficient in Microsoft Office with capacity to operate within multiple platforms
Experience within a Contact Centre, Hospitality or Retail environment would be advantageous

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment where everyone can thrive.In the last year alone, our people have been recognised and celebrated through industry awards for outstanding contributions to Retail, Hospitality, Customer Service, Technology, Visual Merchandising, and Community Engagement.

Apply Now

Refine Your Search

merchandising assistant jobs in arkley, gtl

Customer Service Supervisor

Online Merchandising Assistant (6-Month Fixed Term Contract)

Sales Assistant

Store Associate - 'The Ordinary' - Commercial St

Anthropologie Assistant Visual Manager - St Albans, UK

Sales Assistant- Full Time- Battersea

Store Assistant

Distribution Centre Assistant

Store Assistant - St Albans, Søstrene Grene

Assistant Spa Manager

Experienced Sales Assistant | Premium Gifting, Tea & Coffee Concept

Showroom Sales Assistant

Sales Assistant (12 hours), Selfridges, London (M/F/X)

Ecommerce Content & Merchandising Assistant

Weekend Sales Assistant

Online Assistant Merchandising Planner

Retail Sales Assistant - Keyholder

Sales Assistant (Full-time)

Global Product Assistant

Oseyo Waterloo Station - Shop Assistant

I want to receive the latest job alerts for merchandising assistant in arkley, gtl

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