Workshop Controller
Do you have experience managing a busy workshop and motivating a team to deliver their best?
Are you looking for a new challenge within a successful and growing dealership, supported by a strong management team? If so, we’d like to hear from you.
Role Overview
As Workshop Controller you will coordinate and support a team of Technicians, ensuring work is allocated effectively and completed to a high standard within agreed timescales.
You will play a key role in maximising workshop productivity and efficiency while maintaining excellent standards of quality and customer satisfaction. You will also continually review workshop processes, identify opportunities for improvement and help ensure the smooth day-to-day running of the department.
About The Role
About This Role
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Manage workshop workload and allocate jobs to Technicians to maximise productivity and customer satisfaction.
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Ensure vehicles complete the eVHC process and support Service Advisors with additional work requirements, costs and timings.
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Monitor repairs to ensure all work is completed correctly, efficiently and Right First Time.
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Identify warranty repairs and obtain authorisation where required.
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Support Technicians with complex technical issues and escalate when necessary.
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Keep Service Advisors updated on repair progress and additional work.
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Ensure Repair Orders/Job Cards are accurate, complete and suitable for customer explanations and warranty claims.
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Carry out quality control, including road tests where required.
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Maintain high standards of health, safety and environmental compliance.
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Ensure completed vehicles are prepared and ready for customer collection.
The Person:
- Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role
- Must have at least 3 - 4 years experience, ideally within a franchised workshop
- Must possess experience in electrical repairs and the use of diagnostic equipment
- A full driving licence is essential
Employee Benefits
Supporting our people at work and beyond.
- 30 Days’ Holiday — increasing with long service
- Health Cash Back Scheme
- Employee Assistance Programme — including GP Anytime
- Enhanced Maternity & Paternity Pay
- Pension Provision & Life Assurance
- Access to Discounted Private Medical Cover
- Retail Discounts through BenefitHub
- Cycle to Work Scheme
- Kingsbridge Diamond Membership Club
- Continuous Development & Learning
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.
The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.
Donnelly Group is an equal opportunities employer.
Apply now and take the next step in your career with Donnelly Group!
Required Criteria
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Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role
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Must have at least 3 - 4 years experience, ideally within a franchised workshop
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A full driving licence is essential
Skills Needed
Customer Relationship Management, Customer Service, Leading Teams
About The Company
Careers at Donnelly Group
For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.
Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.
Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.
Explore our current vacancies and discover where a career with Donnelly Group could take you.
Company Culture
Our Values
Five shared values. One Donnelly family.
Team Ethos
Integrity
Passion
Trust & Respect
Innovation
Employee Benefits
Supporting our people at work and beyond.
30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning
Company Benefits
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App
Salary
Not disclosed
