Site lead Work, Jobs in Armley, Nl (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
13d
Site Operative
O.C.O TECHNOLOGY —Leeds
- £29,609.69 a year
- Full-time
- Maintenance
- Cleaning
- Computer skills
- Referral programme
Quick apply
Area Care Manager
Helping Hands —Leeds
- Up to £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
School Site Operations Officer
Branches Education Group Limited —Leeds
- £30,559 a year
- Full-time
- Computer literacy
- First Aid Certification
- Computer skills
- Free parking
- Employee discount
Quick apply
9d
Graphics / Sign Installer and Production
Leeds Printing Company —Leeds
- £32,000 - £35,000 a year
- Full-time
- English
- Power tools
- In-person
Quick apply
Operation manager
Awp tarmac —Bradford
- £50,000 - £60,000 a year
- Full-time
- Data analysis skills
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
Youth Project Supervisor
Horbury Breakthrough Youth Project —Wakefield
- £30,000 - £35,000 a year
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Free parking
Quick apply
General Manager
Ottoway Services Limited —Leeds
- Up to £40,000 a year
- Full-time
- Hospitality
- Data analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Project Navigator
St George's Crypt —Leeds
- £18,226.87 a year
- Part-time
- Conflict management
- Cleaning
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Health and Safety Manager
Yorkshire Building Services Limited —Birstall
- £42,000 - £47,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Quick apply
Warehouse Manager
Beautykingdom uk ltd —Bradford
- £42,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
Facilities Manager
Low Carbon Contracts Company —Leeds
- £55,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Quick apply
20h
Digital Portfolio Analyst
HM Revenue and Customs —Leeds
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Travel
- Work from home
12d
Final Inspection Lead
Sulzer —Leeds
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
Site Supervisor
Hargreaves Industrial Services —Leeds
- £39,826 a year
- Full-time
- Continuous improvement
- Communication skills
- Life insurance
Quick apply
13d
Site Manager
KBR —Leeds
- £143,200 - £192,800 a year
- Full-time
- PMP
- Engineering
- Bachelor's degree
Management Trainee
The Project Advisory Group —Leeds
- £26,000 - £28,000 a year
- Full-time
- Marketing
- Team management
- Mentoring
- Free parking
- Paid training
Quick apply
23h
General Practitioner
Operose Health —Leeds
- £99,000 - £112,500 a year
- Annual leave
Quick apply
Group Auditor
Bakkavor —Leeds
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee discount
- Life insurance
5d
Front End Shovel Operator
O.C.O TECHNOLOGY —Leeds
- £35,093.33 a year
- Full-time
- Inventory control
- Maintenance
- Driving
- Referral programme
Quick apply

I want to receive the latest job alerts for site lead in armley, nl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
13 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

site lead jobs in armley, nl

Customer Resolution Team Leader

Site Operative

Area Care Manager

School Site Operations Officer

Graphics / Sign Installer and Production

Operation manager

Youth Project Supervisor

General Manager

Project Navigator

Health and Safety Manager

Warehouse Manager

Facilities Manager

Digital Portfolio Analyst

Final Inspection Lead

Site Supervisor

Site Manager

Management Trainee

General Practitioner

Group Auditor

Front End Shovel Operator

I want to receive the latest job alerts for site lead in armley, nl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected