Support analyst Work, Jobs in Aylesbury, Bkm (with Salaries)

Service Support Analyst
UTMOST WEALTH SOLUTIONS —Aylesbury
- Full-time
- Azure
- Computer Science
- SharePoint
7h
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
1d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
1d
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- SQL
- Communication skills
Fraud Analyst
FIS Global —Milton Keynes
- £12.71 an hour
- Full-time
- Computer literacy
- Data analysis skills
- Organisational skills
- Free parking
- Paid training
Operations Schedule Planning Officer
easyJet —Luton Airport
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Investment Analyst (Credit)
UTMOST WEALTH SOLUTIONS —Aylesbury
- Full-time
- Microsoft Excel
- Data analysis skills
- Communication skills
Seed Analyst
Agrii —Finmere
- £30,000 a year
- Full-time
- Laboratory experience
- Continuous improvement
- Quality control
- Free parking
- Referral programme
Quick apply
8d
ESG Data Analyst
Silverstone —Silverstone
- Full-time
- English
- Master's degree
- Analysis skills
Quick apply
7d
Business Systems Analyst
Fairhive Homes —Aylesbury
- £37,450.80 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
Insight Analyst
NielsenIQ —Oxford
- £31,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Time management
- Employee assistance programme
Quick apply
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
Application Support Analyst - Cruise
TUI —Luton
- Full-time
- Hybrid work
- Hotel
- Communication skills
- Employee discount
1d
Data Analyst
Huel —Tring
- Hybrid work
- SQL
- AI
- Annual leave
- Work from home
Flight Data Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Implementation Analyst
Kinetic Software —Milton Keynes
- £32,000 a year
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Graduate EMEA FP&A Analyst
Essentra —Kidlington
- Hybrid work
- Data analysis skills
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Information Analyst
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Annual leave
8d
Demand Planning Manager
Medik8 —Aylesbury
- £50,000 - £60,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
- Employee discount
Quick apply

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support analyst jobs near aylesbury, bkm

Service Support Analyst

UTMOST WEALTH SOLUTIONS
Aylesbury

Apply Now

Job details

Full-time
7 hours ago

Qualifications

Financial Conduct Authority guidelines
Technical troubleshooting
Incident triage
Desktop support
Azure
Computer Science
Requirement elicitation
Stakeholder liaison
Incident queue management
IT service management
User account provisioning
Incident identification
Ticket management
Business analysis
Information security
User account management
Change management
IT permissions management
IT project management
Risk analysis
Technical support incident logging
SharePoint
Technical writing
Customer support
IT incident logging
Application support
Business requirements
Cybersecurity
Communication skills
Microsoft Azure
Time management

Full job description

Vacancy No

VN950

Location Country

United Kingdom

Work Location

Job Details

Responsibilities

Provide first and second line support to ULP users for ITIL functions, including incidents, service requests, and asset, change and problem management.
Log, triage, prioritise and resolve IT incidents and service requests. Raising tickets with third party suppliers as required.
Technical troubleshooting of Windows 11 Azure Virtual Desktops (AVD), Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint, Copilot printing and in house built applications.
Install and support company laptops. Support users with their own devices for remote working. Support office desktop equipment, meeting room equipment and office printers.
Work closely with ULPs third party IT infrastructure supplier and other service providers as required.
Communicate clearly with non-technical users and manage expectations appropriately. Issue timely briefings on IT system and service activity to business areas.
Complete Information Security and Data Protection control checks.
Respond to Cyber Security alerts from the Security Operations Centre (SOC).
Monitor real time email security controls.
Complete user access control tasks for systems and applications.
Manage user lifecycle tasks, joiners / movers / leavers.
Manage and report on third party technology supplier responses to incidents, requests, changes and problems.
Manage the end to end delivery of small technology projects and initiatives including requirements gathering, stakeholder management and testing requirements.
Conduct risk analysis on incidents, escalating as appropriate quickly and efficiently.
Maintain hardware and software inventory.
Perform technology rollout support to infrastructure implementations including user briefing and training as required.
Ad hoc tasks as required.
Comply with the FCA’s conduct (and senior conduct) and Consumer Duty rules and the PRA’s conduct (and senior manager conduct) standards as set out.
Notify the regulator(s) of matters reasonably expected to be notified.

Core Competencies

Ability to distil clear requirements from business requests.
Ability to clearly and concisely document solutions, processes and procedures.
Understanding of change management principles and processes.
Follows cyber security policies and has an up to date awareness of cyber security developments.
Good communication skills, both verbal and written, as well as problem solving skills.
Effective time management skills, ability to manage and deliver multiple tasks within demanding deadlines.
Strong attention to detail.
Ability to work both independently and as a member of a team, recognizing and valuing the input and expertise of others.
Willingness to learn and develop.
Ability to work effectively under pressure.
Takes responsibility for assigned tasks, incidents and other activities.

Experience and Qualifications
Essential

Experience of Microsoft Azure and M365 cloud technologies including AVD, M365 Office applications, Teams, Exchange Online, OneDrive, SharePoint and Copilot.
Practical experience of providing support in a customer facing environment.

Desirable

Degree in Computer Science or related field, or relevant practical experience.
Microsoft 365 Certified: Fundamentals or Administrator Associate.
Administrator experience of M365 Office applications, Teams, Exchange Online, OneDrive, SharePoint and Copilot.
Experience of working with a Managed Services Provider, who acts as administrator for our environment.
An understanding of IT infrastructure and systems.
ITIL methodology.
Knowledge of Information Security and Data Protection principles and practices.

Key Responsibilities

Key Tasks

Key Requirements

Target Grade

ULP Level 2

Group

Utmost Group Limited

Company

Utmost Life & Pensions UK

Entity

ULP UK

Business Department

IT Service Delivery

Team

Control Function (CF)

Standard hours per week

Regulated Role

Employment Type

Full-Time

Duration

Apply Now

Refine Your Search

support analyst jobs in aylesbury, bkm

Service Support Analyst

2nd Line analyst - Technical Support

1st Line Support Analyst

Application Support Analyst

Fraud Analyst

Operations Schedule Planning Officer

Investment Analyst (Credit)

Seed Analyst

ESG Data Analyst

Business Systems Analyst

Insight Analyst

CDD Analyst

Tech Support Analyst

Application Support Analyst - Cruise

Data Analyst

Flight Data Analyst

Implementation Analyst

Graduate EMEA FP&A Analyst

Information Analyst

Demand Planning Manager

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