Order manager Work, Jobs in Banbury, Oxf (with Salaries)

Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Store discount
Quick apply
Operations Manager
TVS Supply Chain Solutions —Banbury
- Holidays
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Logistics Coordinator
Newly Weds Foods —Banbury
- Analysis skills
- IT
- Communication skills
Quick apply
Product Design Manager
Omlet Ltd —Banbury
- £52,000 - £57,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
Ecommerce Coordinator
GXO Logistics —Banbury
- £13.75 an hour
- Full-time
- Warehouse experience
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Operations Manager, AMZL - Delivery Station
Amazon UK Services Ltd. —Banbury
- Full-time
- Engineering
- English
- Master's degree
Area Manager, Amazon Logistics
Amazon UK Services Ltd. —Banbury
- Full-time
- English
- Master's degree
- Bachelor's degree
Merchandise & Licensing Manager
Haas F1 Team —Banbury
- Weekend availability
- Marketing
- Continuous improvement
- No degree
Quick apply
Purchasing Administrator
Joma Jewellery and Katie Loxton —Banbury
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Communication skills
- Work from home
- Employee discount
Indirect Buyer
Haas F1 Team —Banbury
- Weekend availability
- Continuous improvement
- Travel
Quick apply
6d
Postperson with Driving
Royal Mail Group —Banbury
- £13.68 an hour
- Overtime
- Customer service
Regional OTC Manager
Alfred Kärcher SE & Co. KG —Banbury
- Full-time
- Google Suite
- Data analysis skills
- English
Business Administrator & Team-leader
Curtains Made Simple Ltd —Oxford
- £35,000 - £42,000 a year
- Part-time
- Management
- Analysis skills
- In-person
- Free parking
- Flexible schedule
Quick apply
5d
Warehouse Shift Manager
DCS Group (UK) Ltd —Banbury
- Organisational skills
- Training & development
- Leadership
- Employee discount
4d
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Banbury
- Full-time
- Databases
- Analysis skills
- Human resources
- Store discount
- Employee discount
DLM | Site Manager | Crick
XPO Logistics —Crick
- £68,000 - £70,000 a year
- Computer literacy
- Continuous improvement
- Team management
- Employee discount
Quick apply
Customer Delivery Driver, Supermarket Assistant
Waitrose & Partners —Banbury
- £14.31 an hour
- Temporary
- Customer service
- Computer literacy
- Computer skills
2d
Site Manager
Correct Contract Services Ltd —Banbury
- £42,500 - £47,500 a year
- Management
- Continuous improvement
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
Minibus Driver
Tudor Hall School —Banbury
- £12.71 - £13.50 an hour
- Part-time
- In-person
- School
Quick apply
11d
Store Assistant Manager
Robert Dyas —Banbury
- Full-time
- Training & development
- Retail management
- Employee discount

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Service Support

Fortress Technology (Europe) Ltd
Banbury

Quick apply

Job details

Permanent | Full-time
£28,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Sage
Customer service call handling
Microsoft Excel
Microsoft Outlook
Travel arrangements
Inbound customer enquiry call handling
Sales
Client enquiry handling
Filing
Complaint handling
Handling customer enquiries
Administrative experience
Purchase order creation
Appointment booking and call handling
Accommodation booking
Organisational skills
Customer interaction
Typing
Phone etiquette
Cross-functional collaboration
Communication skills
Rota coordination

Full job description

Position: Service Support

Reporting to: Service Manager

Direct Reports: 0

Working Hours: Monday to Friday 08:45-16:45

This individual will be providing expansive administrative support to the Service team comprising the office team and the remote Service Engineers.

The position is a multi-disciplined role requiring a wide range of skills or abilities to support activities such as:

· Raising quotations for Service engineer visit, After sales service products and Training

· PO/Order Entry

· Arranging Service Visits (both UK and Overseas incl. booking of flights, hotels, parking, hire cars, transfers, visa’s etc)

· Dealing with urgent customer requests and complaints in a timely fashion

· Comprehensive Service diary management

· Processing and conclusion of service engineer visits

· Escalation of open service issues communicated via service engineer submitted paperwork.

· Other tasks include in-office duties such as logging, Customer Satisfaction stats and general day-to-day services activities.

· A strong ability to work cross-functionally and as part of a team.

The individual must have an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads.

· Ensure quotations, PO receipt/Order Entry are carried out in a timely manner with excellent attention to detail.

· Manage and arrange the Service Engineers job timetable, by location and customer demand.

· Review customer demand and schedule engineers based on skills matrix.

· Responsible for UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc.

· Manage the Service filing system (to include archiving when necessary)

· Create and assist in raising quotations for service visits, training, and service contracts.

Ensure prompt submission of service engineer paperwork

· Professional and proficient in Telephone handling and handling in-depth or complex queries to locate the right source of direction of call.

· Ability to work cross-functionally to be able to respond to all customer inquiries in a timely manner.

Identify areas of improvements which aid response times to customers

· Adhere to the validation process from contacting customers, raising visits to sending out completed reports, certificates, and all service-related documents.

· Adhere to the Service Call process for all outbound jobs from completion to invoicing.

· Promotion and sale of service products to UK customers

Responsible for ISO service requirements

Please note: Duties will vary and fluctuate depending on the level of work within the team. There is the opportunity to develop and learn new skills, so duties may increase once a good understanding of the business has been achieved.

Personal attributes - the jobholder will need to demonstrate:

· Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).

· confidentiality and integrity

· flexibility and the ability to respond well to change and pressure.

· ability to positively influence and build effective relationships.

· a personable approach with a good telephone and communication skills.

· self-motivation and energy.

· strong planning and organisation skills.

· a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.

· Excellent communication skills.

Specific Skills

· Microsoft Word, Excel.

· Outlook Email or similar system.

· Use of a CRM system.

· Use of Sage, SAP, or similar accounts package – desirable but not essential.

Working Hours & Benefits

· Working Monday to Friday, 8.45am to 4.45pm.

· 25 days annual leave plus bank holidays.

· Company Pension (you 5% / Fortress 3%).

· Eyecare scheme.

· Cycle to work scheme.

· Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.

· Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.

· Training – full induction, and ongoing training relevant to job role.

· Opportunities for career development via a development plan.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Banbury OX16 4XS: reliably commute or plan to relocate before starting work (required)

Experience:

customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

order manager jobs in banbury, oxf

Service Support

Operations Manager

Logistics Coordinator

Product Design Manager

Ecommerce Coordinator

Operations Manager, AMZL - Delivery Station

Area Manager, Amazon Logistics

Merchandise & Licensing Manager

Purchasing Administrator

Indirect Buyer

Postperson with Driving

Regional OTC Manager

Business Administrator & Team-leader

Warehouse Shift Manager

HR Case Manager - Field Based ( Nationwide travel)

DLM | Site Manager | Crick

Customer Delivery Driver, Supermarket Assistant

Site Manager

Minibus Driver

Store Assistant Manager

I want to receive the latest job alerts for order manager in banbury, oxf

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