Facilities management Work, Jobs in Bargoed, Cay (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
3d
Disabled Facilities Grants Officer
BRC Jobs —Wenvoe
- £21.14 - £27.59 an hour
- Full-time
- Customer service
- Project management
- Driving
Quick apply
20h
Office Manager
Concept Fabrications Cymru —Cardiff
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Senior Project Coordinator
General Dynamics Land Systems UK —Blackwood
- £42,000 - £52,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Construction Technical Project Manager
Fim Limited —Cardiff
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Production Operations Manager
Marshall Land Systems Ltd —Merthyr Tydfil
- Full-time
- Continuous improvement
- In-person
- Leadership
6d
Buyer
BBI Solutions —Newbridge
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Club Steward
Nelson RFC —Nelson
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Flexitime
Quick apply
Supply Planner
BBI Solutions —Newbridge
- Full-time
- Analysis skills
- In-person
- Free parking
- Annual leave
Quick apply
Facilities Manager
Hope Rescue —Llantrisant
- £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
11d
Engineering Supervisor
Kepak Group —Merthyr Tydfil
- Full-time
- Programmable logic controllers
- Continuous improvement
- Mechanical knowledge
- Free parking
- Employee assistance programme
Quick apply
Operations Manager
VAPOR CLEAN —Weston-Super-Mare West
- £35,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
6d
Events Executive
The Celtic Collection —Newport
- £14.13 an hour
- Full-time
- Hospitality
- Sales
- Organisational skills
Contract Manager
ESS Compass —Brecon
- From £55,000 a year
- Hospitality
- Contracts
- Communication skills
- Free parking
- Employee discount
Head of Nutrition & Dietetic Services
Cwm Taf Morgannwg University Health Board —Merthyr Tydfil
- £80,698 - £92,984 a year
- Full-time
2d
Business Development Administrator
Lorne stewart PLC —Cardiff
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
1d
General Administrator
Priory —Abergavenny
- £26,300 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
1d
Health and Safety Compliance Manager
BeeWise Risk Solutions Ltd —Aberdare
- £3,800 - £4,900 a month
- Full-time
- Bachelor's degree
- In-person
- Leadership
- Free parking
Quick apply
1d
Senior Manager - Engineering
Convatec —Rhymney
- Full-time
- Management
- Engineering
- Maintenance
Programme Quality Engineer – Concessions
General Dynamics Land Systems UK —Pentrebach
- £36,000 - £45,000 a year
- Full-time
- Engineering
- Travel
- Communication skills

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
3 days ago

Benefits

Free parking
On-site parking

Qualifications

Contract management
Management
Customer service
ERP systems
Catering
Continuous improvement
Organisational skills
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

facilities management jobs in bargoed, cay

Customer Service and Office Manager

Disabled Facilities Grants Officer

Office Manager

Senior Project Coordinator

Assistant Construction Technical Project Manager

Production Operations Manager

Buyer

Club Steward

Supply Planner

Facilities Manager

Engineering Supervisor

Operations Manager

Events Executive

Contract Manager

Head of Nutrition & Dietetic Services

Business Development Administrator

General Administrator

Health and Safety Compliance Manager

Senior Manager - Engineering

Programme Quality Engineer – Concessions

I want to receive the latest job alerts for facilities management in bargoed, cay

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