JOB DESCRIPTION
Post: Receptionist
Salary: £13.45 per hour (approx. £17,150 per annum, pro-rata)
Hours of work: Part-time, 24.5 hours per week, worked as a combination of morning and afternoon shifts within the hours of 8:15am and 5:45pm, Monday to Friday. Occasional flexibility may be required to cover holidays and sickness.
Holidays: 20 days per year plus statutory bank holidays, increasing by 1 day per year up to 25 after 5 years' service.
Location: Sheffield Technology Parks, Arundel Street, Sheffield, S1 2NS
Responsible To: CEO
Probationary Period: 3 months
Start Date: ASAP
Purpose of the Post: Front-of-house customer service, providing reception, bureau and administration functions for the Company and our clients.
Overview
Sheffield Technology Parks is a leading hub for technology and science businesses in the heart of Sheffield. Our occupiers range from ambitious start-ups to established companies, creating a lively, fast-moving environment right at the front desk. Our small, friendly team, led by the CEO, ensures a high-quality service for office users, meeting room guests, and start-ups in our coworking space and business incubation programme.
As Receptionist, you'll handle a mix of front-of-house tasks, from managing bookings and welcoming visitors to maintaining digital records and assisting with facilities. Some days will be busy with multiple responsibilities, while quieter periods give you the chance to get stuck into admin, marketing, and digital projects.
Comprehensive training is provided, but we value a positive attitude, confidence in engaging with a wide range of people, and the ability to multitask under pressure. If you enjoy variety, take pride in getting the details right, and like being the face of a busy, interesting workplace, you'll thrive here.
Principal Duties
A. Front of House & Customer Service
1. Ensure a friendly, professional and effective reception service is provided to occupiers, visitors and staff of Sheffield Technology Parks, including dealing with requests and queries.
2. Operate the telephone switchboard and message/answering service for Sheffield Technology Parks.
3. Handle general enquiries from occupiers and visitors, maintaining up-to-date knowledge of available services and offices.
4. Manage and operate the room booking system for conference and meeting rooms, ensuring bookings are confirmed and properly equipped in advance.
5. Organise refreshments throughout conference and meeting room bookings.
B. Facilities & Security
6. Oversee and run the bureau service for occupiers and non-occupiers, including photocopying, printing, binding and packaging.
7. Carry out mail room duties, including sorting incoming mail, handling deliveries, and processing outgoing mail.
8. Help to keep sufficient stock of refreshments, stationery and cleaning supplies.
9. Operate and monitor the building's access security system.
10. Understand fire and emergency procedures and act as a fire marshal to direct clients to the muster point.
11. Ensure conference and meeting rooms are clear of consumables, with equipment switched off and secure, at the end of each day.
12. Lock and secure the premises.
C. Administration & Systems
13. Prepare information for monthly accounts for bureau services and raise fees for occupiers via the company's management system.
14. Undertake general clerical and word processing duties for occupiers and staff.
15. Maintain the company's Customer Relationship Management (CRM) package and other information databases.
16. Monitor and maintain promotional literature, notice boards and stationery levels.
17. File documents as required.
D. Marketing & Digital
18. Send marketing information to prospective clients when required.
19. Maintain the back end of the company website on a regular basis, keeping news, achievements, the occupiers list and available office space up to date.
20.Monitor social media accounts and respond or post as directed.
E. Team & Flexibility
21. Assist the wider STP team as appropriate.
22.Flexibility to cover holidays and sickness. This is critical to the role.
23.Carry out any other duties which may be required, provided they do not change the nature of the post.
Person Specification — Receptionist
Essential Criteria
Qualifications & Experience
- Previous experience in a receptionist, customer service, or front-of-house role.
- Experience handling telephone calls and general administrative tasks.
- Knowledge of Microsoft Office (Word, Excel, Outlook) and general IT proficiency (e.g. comfortable learning booking systems, CRM software, or website content management tools).
Skills & Competencies
- Strong interpersonal and communication skills with a professional and friendly demeanour.
- Ability to multitask and manage competing priorities in a busy environment.
- Excellent organisational skills with attention to detail.
- Ability to work independently and as part of a small team.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Confidence in handling enquiries from a wide range of people and adapting communication style accordingly.
- Ability to maintain confidentiality and handle sensitive information professionally.
Personal Attributes
- A positive, proactive, and customer-focused attitude.
- A flexible and adaptable approach to work, with willingness to cover holidays and sickness when required.
- High level of reliability and punctuality.
- Self-motivated with a strong sense of initiative.
- A genuine interest in business start-ups, or the digital and life science business community.
Desirable Criteria
- Previous experience in a serviced office, coworking space, or multi-occupancy business environment.
- Experience with website content management and social media platforms.
- Familiarity with handling financial transactions such as invoicing or processing payments.
- Understanding of fire and emergency procedures within a business environment.
Other Requirements
- Flexibility to cover shifts due to holidays or staff absences.
What We Offer
- Full training and induction — no prior experience with our specific systems needed.
- A small, friendly and supportive team culture.
- A varied role spanning reception, admin, marketing and digital work — great for building broad, transferable skills.
- A central Sheffield location within a thriving business community.
- Day one workplace pension enrolment.
- Death in service and income protection cover
- Employee Assistance Programme (EAP)
- On-site parking, subject to availability.
Pay: £13.45 per hour
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Application question(s):
- This role requires working set hours between 8:15am and 5:45pm, Monday to Friday, with occasional flexibility to cover holidays/sickness. Can you confirm you're able to commit to this?
- How many years of experience do you have in a receptionist, front-of-house, or customer service role?
- This role involves regular use of Microsoft Office (Word, Excel, Outlook) and learning bespoke booking/CRM systems. How would you rate your IT confidence? (e.g., Beginner / Comfortable / Very confident)
- This is a part-time role paying £13.45/hour (approx. £17,150 pro-rata). Are you happy to proceed on this basis? (Yes/No)
- Do you have experience managing a switchboard, meeting room bookings, or similar scheduling systems? (Yes/No + optional detail)
- Are you able to travel to Arundel Street, Sheffield (S1 2NS) for this role? (Yes/No)
Work Location: In person
