& communication system Work, Jobs in Basingstoke, Eng (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
8d
Joinery - CAD Designer
Greenborne —Basingstoke
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
ADHD Independent Prescriber
Skylight Psychiatry —Basingstoke
- £65 an hour
- Remote
- Windows
- Communication skills
Archives Assistant
Hampshire County Council —Winchester
- £25,186 - £26,244 a year
- Research
- Front desk
- Computer skills
4d
Repairs Administrator
Deltron Lifts —Basingstoke
- £28,000 - £31,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Organisational skills
- Free parking
Quick apply
14d
Digital Marketing Assistant
Testo Limited —Alton
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
1d
Accounts Receivable Admininstrator - GB
DeLaRue NewCo Ltd GBR DRBGB —Basingstoke
- Communication skills
Quick apply
Funding Administrator
Grandir UK —Basingstoke
- £30,000 a year
- Full-time
- Organisational skills
- Communication skills
Quick apply
8d
Financial Services Administrator
FNZ —Basingstoke
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
14d
Service Operations Administrator (Cyber Security)
Nomios —Basingstoke
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Windows
- Microsoft Office
- Continuous improvement
Project Management Assistant
Network Rail —Basingstoke
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
2d
RMA Coordinator / Technical Support Specialist
Habitech LTD —Basingstoke
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Quality control
Quick apply
Facilities Administrator
VINCI Facilities UK —Basingstoke
- Full-time
- Organisational skills
- Contracts
- Computer skills
Quick apply
Software Tester
AKONI TECHNOLOGIES LTD —Reading
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- APIs
- Communication skills
- Free parking
Quick apply
2d
Customer Service Advisor
Kier Group —Basingstoke
- Full-time
- Microsoft Outlook
- Data entry
- Contracts
Charter Manager (Private Jet and Helicopter Charter)
Starflight Aviation LTD —Farnborough
- £50,000 - £60,000 a year
- Weekend availability
- CRM software
- Customer service
- Business development
- Free parking
Quick apply
13d
Security Officer
Ashridge Group Ltd —Basingstoke
- £12.71 an hour
- Full-time
- Customer service
- Military
- Computer literacy
- Annual leave
Quick apply
IT Specialist
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Communication skills
Quick apply
UAV Pilot
Evolve Dynamics LTD —Farnham
- Full-time
- Analysis skills
- In-person
- Communication skills
Quick apply
2d

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
8 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

& communication system jobs in basingstoke, eng

Second Line Support

Joinery - CAD Designer

ADHD Independent Prescriber

Archives Assistant

Repairs Administrator

Digital Marketing Assistant

Accounts Receivable Admininstrator - GB

Funding Administrator

Financial Services Administrator

Service Operations Administrator (Cyber Security)

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Project Management Assistant

RMA Coordinator / Technical Support Specialist

Facilities Administrator

Software Tester

Customer Service Advisor

Charter Manager (Private Jet and Helicopter Charter)

Security Officer

IT Specialist

UAV Pilot

I want to receive the latest job alerts for & communication system in basingstoke, eng

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