Business to business technical support Work, Jobs in Basingstoke, Eng (with Salaries)

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
Sage ERP Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Infrastructure as Code (IaC) Engineer
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Remote
- Azure
- DevOps
- Scripting
- Annual leave
- Work from home
Technical Product Chemist
GBR Technology Limited —Reading
- £28,000 - £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Free parking
- Profit sharing
Quick apply
8d
Partner Success Representative (Maternity Cover)
Arrive —Basingstoke
- Hybrid work
- Customer service
- SQL
- JavaScript
Quick apply
PMO Analyst
Leidos —Farnborough
- £34,800 - £43,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
Assistant Management Accountant
MotorEasy —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
- Annual leave
- Work from home
Quick apply
11d
RMA Coordinator / Technical Support Specialist
Habitech LTD —Basingstoke
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
7d
Application Support Analyst
Leidos —Farnborough
- £28,800 - £33,900 a year
- Full-time
- Oracle
- Windows
- IT
- Annual leave
- Work from home
13d
Kubernetes Specialist
CGI —Reading
- Full-time
- Azure
- DevOps
- AWS
Quick apply
Technical Assessor
Once For All UK —Basingstoke
- English
- Administrative experience
- Quality control
- Employee assistance programme
Quick apply
12d
People Systems Coordinator
ESP Global Services Limited —Reading
- £30,000 - £35,000 a year
- Microsoft Excel
- Oracle
- Microsoft Office
Quick apply
Air Conditioning Engineer - NO ON CALL
ClimateWorks —Basingstoke
- £35,000 - £40,000 a year
- Overtime
- Maintenance
- Driving
- HVAC
- Paid training
Quick apply
Admin Assistant – Full Time
Elmdale IT Services Limited —Reading
- £27,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
8d
Junior Technical Sales Trainee UK (m/f/d) remote
Yamaichi electronics —Winchester
- Remote
- Sales
- Engineering
- English
Client Service Manager
Datum Datacentres Ltd —Farnborough
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
Infrastructure Engineer (SC Cleared)
CGI —Reading
- Full-time
- Analysis skills
Quick apply
Service Operations Coordinator
Nomios —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
Quick apply
4h
Data Loss Prevention Specialist
The AA —Basingstoke
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
12d
Service Operations Administrator
Nomios —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
Quick apply
4h

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business to business technical support jobs near basingstoke, eng

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Codestone -
Basingstoke

Apply Now

Job details

Qualifications

Management
Customer service
Windows
Microsoft Office
ITIL
Organisational skills
IT
Computer skills
Communication skills
Active Directory

Full job description

About the Role

The Service Desk Analyst is responsible for providing first-line technical support to managed service customers. This role operates primarily within the service desk environment, handling incoming queries via phone, email, and instant messaging platforms.

Location: Basingstoke

Work Pattern: This Basingstoke-based role operates on a 4 days on / 4 days off shift pattern, with working hours from 7:00 AM to 7:00 PM on weekdays. Weekend shifts are worked remotely, offering a blend of onsite and hybrid working. Very occasional travel to London to cover on-site shift when required.

About Your Experience

Your main responsibilities will include (but not be limited to):

Provide a channel for users to request and receive standard services, via email, phone, and self-service.
Maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLA’s.
Take ownership of users' incidents and requests and be proactive when dealing with these.
Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure.
Follow up with other analysts/the customer for updates on open incidents/requests and regularly update the user on progress.

Incidents/Request for Service Duties:

Recording and monitoring all faulty calls & requests for service on the Customer’s ITSM Tool.
Triage and resolution of faults / requests where the customer has provided access and knowledge to resolve the issues.
Escalation to customer internal teams, of faults that they are responsible for resolving.
Communication with the users being supported, both via the ticket and over the phone, to record and triage the tickets.
Communication with the customer resolver teams, to escalate and help with triage tickets.

Systems Support:

ITSM tools
Remote connection tools
MS Office
Windows OS

System Administration:

Record all faults and related occurrences on the ITSM system
Produce and update documentation of fixes for known issues
Upkeep of IT procedures (under direction of Line Manager)

What you’ll bring:

Experience working in a Service Desk environment, preferably with a Managed Service Provider.
Hands-on experience with service desk and remote-control software.
Ability to give instructions to a non-technical audience.
Experience with Active Directory, Windows OS systems, from 10 onwards and IOS & Android.
Proactive, positive, self-starter and team player with a skill of continually improving processes.
Ability to work in a team-based, collaborative environment.
Track record of working in a customer-facing environment.
Ability to digest complex data and relay it to users in a manageable, clear and concise way.
Experience in Customer Service is essential.
Experience of operating in high pressure and fast-moving environments.
Excellent organisational skills.
Service Level and Customer experience level Management experience.
Good computer skills and the ability to use business support software and ITSM tools.
Strong teamwork skills and attention to detail.
ITIL v4 Foundation (Advantageous only)
Experience with Hornbill (Advantageous only)

Key Measures and Targets:

Timely response and resolution of Customer queries.
Achieving target Response and Resolution SLA’s.
Positive feedback on any Customer Satisfaction Survey.

Key Behaviours

Customer Focus: Demonstrates a high level of commitment to providing excellent customer service, ensuring a positive experience for users, and adhering to service management principles.

Communication Skills: Proficient in communicating clearly and effectively.

Problem-Solving and Decision-Making: Takes initiative in resolving incidents within their expertise, accurately triaging requests, and escalating issues when necessary while maintaining ownership until resolution.

Accountability: Shows responsibility for user incidents and requests, ensuring follow-ups and updates are consistently provided, taking proactive steps to complete tasks.

Teamwork: Works well with other analysts and customer resolver teams to escalate, communicate, and resolve user issues, fostering a cooperative environment.

Attention to Detail: Accurately records and monitors incidents and requests

Empathy and Patience: Exhibits understanding and patience when dealing with user concerns, especially during complex or recurring issues

Apply Now

Refine Your Search

business to business technical support jobs in basingstoke, eng

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Sage ERP Software Support Consultant (Finance)

Infrastructure as Code (IaC) Engineer

Technical Product Chemist

Partner Success Representative (Maternity Cover)

PMO Analyst

Assistant Management Accountant

RMA Coordinator / Technical Support Specialist

Application Support Analyst

Kubernetes Specialist

Technical Assessor

People Systems Coordinator

Air Conditioning Engineer - NO ON CALL

Admin Assistant – Full Time

Junior Technical Sales Trainee UK (m/f/d) remote

Client Service Manager

Infrastructure Engineer (SC Cleared)

Service Operations Coordinator

Data Loss Prevention Specialist

Service Operations Administrator

I want to receive the latest job alerts for business to business technical support in basingstoke, eng

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