Mortgage Work, Jobs in Basingstoke, Eng (with Salaries)

Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Trainee Compliance Officer
Rosemount Financial Solutions Ltd —Basingstoke
- £26,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Finance Graduate Scheme
Rosemount Financial Solutions Ltd —Basingstoke
- £25,000 a year
- Full-time
- Bachelor's degree
- Financial services
- In-person
Quick apply
2d
Legal Advisor
SNG (Sovereign Network Group) —Basingstoke
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- IT
- Office experience
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Estate Agent
The Property Experts —Basingstoke
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Director of Enterprise-Wide Risk
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
Sales Progressor
LRG —Camberley
- Up to £35,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
Self-Employed Mortgage Broker – Join a Team That Helps You Thrive
House and Holiday Home Mortgages —Winchester
- £30,000 - £1,500,000 a year
- Full-time
- Hybrid work
- Basic maths
- Financial services
Quick apply
Head of Underwriting (Bridging & Specialist BTL)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
Europe Advisor Relations
Lenovo —Farnborough
- Full-time
- Business development
- Negotiation
- Free parking
- Life insurance
Delivery Specialist
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- Computer Science
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Strutt & Parker - Sales Negotiator
BNP Paribas —Haslemere
- Full-time
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Director of Savings
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Product management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Quality Assurance and Operational Risk Specialist
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Mortgage Administrator
Weycroft Financial Services —Woking
- £27,500 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Strutt & Parker - Office Manager
BNP Paribas —Haslemere
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Experienced Quality Assurance & Risk Officer
LetsGoCover —Farnborough
- £26,500 - £28,000 a year
- Full-time
- Sales
- Financial services
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Customer Delivery Driver
ASDA —Andover
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
ASDA —Basingstoke
- £13.10 - £14.10 an hour
- Part-time
- Leadership
- Employee assistance programme
- Employee discount

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Contact Centre Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£25,500 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Financial services
Communication skills

Full job description

Contact Centre Associate

“Deliver exceptional service. Make a real difference to customers every day.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on site 5 days a week Monday to Friday 09.00 to 17.30

The role and what you’ll deliver:

We have an exciting opportunity for a Contact Centre Associate to join our growing team in Basingstoke.

In this role, you will be at the heart of our customer experience—supporting customers across our Savings and Omni Capital Retail Finance divisions.

You’ll handle a wide variety of customer queries via phone, email and online messaging, ensuring every interaction reflects our commitment to exceptional service.

Specifically, you will:

Deliver high-quality customer service via telephone, email and online channels
Support customers with savings products, account queries and online services
Assist customers in opening new accounts and managing existing ones
Handle retail finance queries including account balances, payment support and general enquiries
Maintain accurate records and ensure all communications are professional and clear
Build confidence and trust with customers while representing the Castle Trust Bank brand
Adapt to a variety of daily queries in a fast-paced contact centre environment

What you’ll bring:

Essential

Proven customer service experience, ideally in a contact centre or telephone-based role
Confidence handling a high volume of customer interactions
Excellent communication skills (both written and verbal)
Strong attention to detail and ability to manage tasks effectively
A positive, customer-focused mindset with a passion for helping people
Comfortable using multiple computer systems and Microsoft Office products
Self-motivated, organised and able to work both independently and as part of a team
Adaptable and comfortable working in a changing environment

Desirable

Experience within financial services

Recruitment Process

Initial call with HR
On-site interview in Basingstoke with the hiring team

Why join Castle Trust Bank?

Competitive salary is starting at £25,500, rising to £26,500 once fully competent
Annual performance-related bonus (up to 10%)
Generous pension scheme via Hargreaves Lansdown
Life assurance
25 days holiday + bank holidays (with option to buy/sell up to 5 days)
Additional paid volunteering day
Healthcare benefits through Equipsme
Employee Assistance Programme (LifeWorks)
Free eye test vouchers
Discounted gym membership
Season ticket travel loans (where applicable)

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

mortgage jobs in basingstoke, eng

Contact Centre Associate

Trainee Compliance Officer

Finance Graduate Scheme

Legal Advisor

Service Desk Analyst

Estate Agent

Director of Enterprise-Wide Risk

Sales Progressor

Self-Employed Mortgage Broker – Join a Team That Helps You Thrive

Head of Underwriting (Bridging & Specialist BTL)

Europe Advisor Relations

Delivery Specialist

Strutt & Parker - Sales Negotiator

Director of Savings

Quality Assurance and Operational Risk Specialist

Mortgage Administrator

Strutt & Parker - Office Manager

Experienced Quality Assurance & Risk Officer

Customer Delivery Driver

Team Leader

I want to receive the latest job alerts for mortgage in basingstoke, eng

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