Recruitment and talent lead Work, Jobs in Bath, Eng (with Salaries)

Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Investment Partnership Relationship Analyst
M&G plc —Bath
- Full-time
- Annual leave
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Centre Administrator
University of Bath —Bath
- £26,707 - £30,378 a year
- Full-time
- University
- Budgeting
- Annual leave
- Employee discount
1d
Assistant Manager, Communications Senior Specialist, Global Deloitte Growth
Deloitte —Bristol
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- No degree
Administrator (Research Governance)
University of Bath —Bath
- £26,707 - £30,378 a year
- Part-time
- University
- Communication skills
- Annual leave
- Employee discount
11d
Head of Academic Quality and Standards
University of Bath —Bath
- £58,225 - £67,468 a year
- Full-time
- University
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
15h
Placements Officer
University of Bath —Bath
- £31,236 - £37,694 a year
- Full-time
- Research
- University
- Psychology
- Annual leave
- Flexitime
5d
Sales Development Representative (Graduate/Entry-Level)
Contracts Advance —Bath
- £25,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- In-person
- Annual leave
- Work from home
Quick apply
Campus Experience & Switchboard Team Leader
University of Bath —Bath
- £26,707 - £30,378 a year
- Part-time
- Management
- University
- Recruiting
- Annual leave
- Employee discount
1d
Teaching Assistant
University of Bath —Bath
- £31,236 - £37,694 a year
- Part-time
- University
- Teaching
- Annual leave
- Employee discount
2d
Commercial Operations & Compliance Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- University
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
4d
Business Development Director (Maritime)
CGI —Chippenham
- Full-time
- Business development
- Presentation skills
- Travel
Quick apply
Research Associate (Development Studies)
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- Research
- University
- Annual leave
- Employee discount
2d
AI Innovation and Enablement Specialist
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- AI
- Work from home
- Employee discount
Quick apply
Operations Support Co-Ordinator
Planning Inspectorate —Bristol
- £30,735 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
14d
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
7d
Sector Client Director - Healthcare
BAM UK & Ireland —Bristol
- Business development
- Presentation skills
- No degree
- Annual leave
Data and Evaluation Officer (Wessex Inspiration Network)
University of Bath —Bath
- £31,236 - £37,694 a year
- Full-time
- Hybrid work
- University
- Presentation skills
- No degree
- Annual leave
- Employee discount
11d
Head of Conversion & Customer Insights
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Work from home
- Employee discount
Quick apply

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recruitment and talent lead jobs near bath, eng

Customer Experience Manager

Lovehoney Group -
Bath

Quick apply

Job details

Full-time

Benefits

Company pension
Work from home
Discounted gym membership
Employee discount

Qualifications

Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Multidisciplinary collaboration
AI
Communication skills

Full job description

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Customer Experience Manager who will be integral to driving high-level performance across Lovehoney Group. Partnering directly with the senior leadership team in Operations, your focus will be on improving customer experience and satisfaction. In this role, you will combine your appreciation for the customers with your capacity for creative solutions. You will develop skills crucial to advancing in a competitive, fast-paced retail sector, all within a company that prizes dedication and results.

What you will do

Act as the primary advocate for the voice of the customer, ensuring customer feedback is gathered, analysed, and integrated into organisational strategies of Operations, Marketing, Commercial, Technology and Product teams.
Analyse customer feedback, behaviour, and touchpoints to identify opportunities to enhance the customer experience as well as oversee the resolution of customer-related issues.
Introduce, consolidate and monitor the company’s customer satisfaction measurement system with metrics like NPS, Rating portals, CSAT, Product Reviews, Customer complaints, Social Media sentiments etc.
Lead customer feedback training programs to build organizational awareness and accountability for customer satisfaction.
Work closely with the Customer Retention and Customer Analytics teams to ensure insights are widely adopted and leveraged to create a top-notch customer experience, driving customer satisfaction end-to-end.Stay informed on industry trends, tools, and best practices to continuously evolve the global customer experience strategy of the Lovehoney Group.

What you should bring

5+ years of experience in customer experience, customer insights, or a similar role, ideally in the retail sector.
Expertise in managing customer satisfaction tools and platforms, particularly with AI, and an analytical mindset with the ability to translate data into actionable strategies.
Strong project management and problem-solving skills with a proven ability to collaborate across departments to achieve customer-focused outcomes.
Exceptional communication and interpersonal skills to influence stakeholders and drive initiatives.
Analytical mindset with the ability to translate data into actionable strategies.

What we can offer you

A competitive salary that values your skills and expertise, because we know you deserve it.
Secure your financial future with a comprehensive pension scheme, so you can enjoy peace of mind knowing you are taken care of.
Keep your mind and body in top shape with a health cash plan and gym discounts, with £15 a month towards the gym of your choice.
Treat yourself and your loved ones with our generous staff discounts and be rewarded for your hard work with our fantastic annual bonus scheme.
Work with a company that cares about your well-being and success and join our supportive and dynamic team.
Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

CV review
Interview with one of our Talent Acquisition Team Members
Hiring Manager Interview
Hiring Team Interview
Leadership Interview

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office)

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: Careers \u007C Lovehoney Group

Our privacy policy is available here: Privacy Policy \u007C Lovehoney Group

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick apply

Refine Your Search

recruitment and talent lead jobs in bath, eng

Customer Experience Manager

Investment Partnership Relationship Analyst

Manager of Dedicated Implementations - EMEA

Centre Administrator

Assistant Manager, Communications Senior Specialist, Global Deloitte Growth

Administrator (Research Governance)

Head of Academic Quality and Standards

Placements Officer

Sales Development Representative (Graduate/Entry-Level)

Campus Experience & Switchboard Team Leader

Teaching Assistant

Commercial Operations & Compliance Manager

Business Development Director (Maritime)

Research Associate (Development Studies)

AI Innovation and Enablement Specialist

Operations Support Co-Ordinator

Head of Product - Dairy

Sector Client Director - Healthcare

Data and Evaluation Officer (Wessex Inspiration Network)

Head of Conversion & Customer Insights

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