Complaints manager Work, Jobs in Bath, Som (with Salaries)

Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Team Manager
Somerset NHS Foundation Trust —Wells
- £49,387 - £56,515 a year
- Part-time
- Supervising experience
- Travel
- Leadership
- Annual leave
- Employee discount
Operational Support Grade - HMP Erlestoke (Prison Support Role)
Ministry of Justice —Bath
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
Team Leader - Reablement Service
Bristol City Council —Bristol
- £42,839 - £46,142 a year
- Hybrid work
- Management
- Leadership
- Communication skills
- Annual leave
- Flexitime
Head of Service - Bristol - South Gloucestershire - Full Time - Permanent
HM Prison & Probation Service —Bristol
- £60,001 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Leadership
- Annual leave
- Employee discount
Quality Improvement & Performance Manager
Cereal Partners Worldwide —Staverton
- £42,000 - £45,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
11d
Operations Manager- Neighbourhoods
LiveWest —Weston-super-Mare
- £66,400 - £73,800 a year
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
11d
Operational Support Grade - HMP Bristol (Prison Support Role)
Ministry of Justice —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Tenancy Compliance Case Manager (Anti-Social Behaviour)
Curo —Bath
- £39,993 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Store Manager - Freedom of Movement, Bath
Freedom of Movement (SA) Ltd —Bath
- £30,000 - £35,500 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
4d
Asset Investment and Delivery Manager
Curo —Bath
- £62,315 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Contracts
Quick apply
8d
Business Support Manager
The Agincare Group —Bristol
- Up to £41,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Quick apply
9d
RISE Adviser - South West - Primary adviser
Department for Education —Bristol
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
8d
Shop Manager - Flapjackery Bath (New Bond Street)
Flapjackery Ltd —Bath
- £27,000 - £28,500 a year
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
7d
Assistant Operations Manager
Unite Students —Bristol
- £34,500 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
10d
Client Care Executive
Kidwells Solicitors —Bristol
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Prison Offender Manager - Non-operational - Part time
Ministry of Justice —Wotton-under-Edge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
4d
Assurance Assistant
Curo —Bath
- £36,407 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Prison Offender Manager - Non-operational - Full Time
Ministry of Justice —Wotton-under-Edge
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
4d
Compliance Officer
Balagrae Business and Technology Services —Street
- £2,800 - £3,200 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
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complaints manager jobs near bath, som

Customer Experience Manager

Lovehoney Group -
Bath

Quick apply

Job details

Full-time

Benefits

Company pension
Work from home
Discounted gym membership
Employee discount

Qualifications

Project management
IT
Communication skills

Full job description

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Customer Experience Manager who will be integral to driving high-level performance across Lovehoney Group. Partnering directly with the senior leadership team in Operations, your focus will be on improving customer experience and satisfaction. In this role, you will combine your appreciation for the customers with your capacity for creative solutions. You will develop skills crucial to advancing in a competitive, fast-paced retail sector, all within a company that prizes dedication and results.

What you will do

Act as the primary advocate for the voice of the customer, ensuring customer feedback is gathered, analysed, and integrated into organisational strategies of Operations, Marketing, Commercial, Technology and Product teams.
Analyse customer feedback, behaviour, and touchpoints to identify opportunities to enhance the customer experience as well as oversee the resolution of customer-related issues.
Introduce, consolidate and monitor the company’s customer satisfaction measurement system with metrics like NPS, Rating portals, CSAT, Product Reviews, Customer complaints, Social Media sentiments etc.
Lead customer feedback training programs to build organizational awareness and accountability for customer satisfaction.
Work closely with the Customer Retention and Customer Analytics teams to ensure insights are widely adopted and leveraged to create a top-notch customer experience, driving customer satisfaction end-to-end.Stay informed on industry trends, tools, and best practices to continuously evolve the global customer experience strategy of the Lovehoney Group.

What you should bring

5+ years of experience in customer experience, customer insights, or a similar role, ideally in the retail sector.
Expertise in managing customer satisfaction tools and platforms, particularly with AI, and an analytical mindset with the ability to translate data into actionable strategies.
Strong project management and problem-solving skills with a proven ability to collaborate across departments to achieve customer-focused outcomes.
Exceptional communication and interpersonal skills to influence stakeholders and drive initiatives.
Analytical mindset with the ability to translate data into actionable strategies.

What we can offer you

A competitive salary that values your skills and expertise, because we know you deserve it.
Secure your financial future with a comprehensive pension scheme, so you can enjoy peace of mind knowing you are taken care of.
Keep your mind and body in top shape with a health cash plan and gym discounts, with £15 a month towards the gym of your choice.
Treat yourself and your loved ones with our generous staff discounts and be rewarded for your hard work with our fantastic annual bonus scheme.
Work with a company that cares about your well-being and success and join our supportive and dynamic team.
Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

CV review
Interview with one of our Talent Acquisition Team Members
Hiring Manager Interview
Hiring Team Interview
Leadership Interview

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we leverage artificial intelligence as part of our screening interview process, for note-taking purposes. Rest assured, we prioritize transparency and respect candidates' preferences. You'll have the option to opt out while still receiving fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office)

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup

Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick apply

Refine Your Search

complaints manager jobs in bath, som

Customer Experience Manager

Team Manager

Operational Support Grade - HMP Erlestoke (Prison Support Role)

Team Leader - Reablement Service

Head of Service - Bristol - South Gloucestershire - Full Time - Permanent

Quality Improvement & Performance Manager

Operations Manager- Neighbourhoods

Operational Support Grade - HMP Bristol (Prison Support Role)

Tenancy Compliance Case Manager (Anti-Social Behaviour)

Store Manager - Freedom of Movement, Bath

Asset Investment and Delivery Manager

Business Support Manager

RISE Adviser - South West - Primary adviser

Shop Manager - Flapjackery Bath (New Bond Street)

Assistant Operations Manager

Client Care Executive

Prison Offender Manager - Non-operational - Part time

Assurance Assistant

Prison Offender Manager - Non-operational - Full Time

Compliance Officer

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