Support escalation engineer Work, Jobs in Bathgate, Wln (with Salaries)

Senior IT Support Engineer
Intentional IT Ltd —Edinburgh
- £36,000 - £42,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Travel
- Annual leave
- Work from home
Quick apply
10d
Mobile Contract Manager - Soft Services
BAM UK & Ireland —Kilsyth
- Weekend availability
- Business development
- Continuous improvement
- Team management
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
Support Engineer
Wordsmith AI —Edinburgh
- Full-time
- AI
IT Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
Customer Technical Support Engineer
Motorola Solutions —Edinburgh
- Full-time
- Hybrid work
- Travel
- Computer networking
- No travel
- Employee stock purchase plan
- Employee assistance programme
Group Technical Specialist
Peak Scientific —Glasgow
- Continuous improvement
- Training & development
- Communication skills
Senior Manager, Customer Success Engineering
Veeam Software —Glasgow
- Remote
- Leadership
- Annual leave
- Employee assistance programme
11d
Automation Support Engineer
Muller Group —Bellshill
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
Head of Prism Operations
Clearwater Analytics, LLC —Edinburgh
- £100,000 - £140,000 a year
- Computer Science
- Engineering
- Bachelor's degree
- Annual leave
Quick apply
11d
Senior IT Engineer
Texaport —Edinburgh
- £45 - £65 an hour
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Mentoring
- Annual leave
Quick apply
Fixed Term Associate - Overseas
LTM —Edinburgh
- Full-time
- AWS
- AI
- Internship
Quick apply
1d
Service Desk Engineer
Waterstons Ltd —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
Infrastructure and Network Engineer
Waterstons Ltd —Glasgow
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
Senior/Principal Manufacturing Engineer
Leonardo UK Ltd —Edinburgh
- £45,000 - £58,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Quality control
- Training & development
- Flexible schedule
- Referral programme
Cybersecurity Engineer
ABACUS —Edinburgh
- Weekend availability
- Google Suite
- Computer Science
- Engineering
- Annual leave
- Employee discount
Quick apply
11d
Customer Quality Engineer
Peak Scientific —Glasgow
- Continuous improvement
- Organisational skills
Mechanical Manager
Equans —Edinburgh
- Full-time
- Management
- Annual leave
- Employee assistance programme
Manager of Network Engineering - UK
ABACUS —Edinburgh
- Writing skills
- Analysis skills
- Presentation skills
Quick apply

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support escalation engineer jobs near bathgate, wln

Senior IT Support Engineer

Intentional IT Ltd
Edinburgh

Quick apply

Job details

Full-time
£36,000 - £42,000 a year
10 days ago

Benefits

Annual leave
Company pension
Work from home

Qualifications

Microsoft Windows Server
Network administration
Technical troubleshooting
TCP
Driving Licence
Azure
Mentoring junior staff
Microsoft Exchange
Network infrastructure
Firewall
AWS
IT support
Mentoring
SharePoint
Technical writing
SAN
IP networking
VMWare
Linux
Root cause analysis
Microsoft Azure
PowerShell scripting
PowerShell
Intune

Full job description

Senior IT Support Engineer – MSP

Salary: £36,000–£42,000 DOE
Location: Edinburgh and local surrounding areas / Hybrid

We are looking for an experienced Senior IT Support Engineer to join our fast-paced MSP team.

This is a hands-on senior support role for someone who is confident taking ownership of technical issues, working through problems independently and acting as an escalation point for the wider support team.

We are looking for someone who can troubleshoot rather than simply follow a runbook. You won't be expected to know everything, but you will be expected to know how to investigate an issue properly, use the resources available to you, identify root cause and take ownership through to resolution.

You should be comfortable working across multiple client environments, adapting quickly to different technologies and communicating clearly with both colleagues and clients.

Previous MSP experience is essential. You must have a minimum of 3 years' hands-on technical experience within an MSP environment.

Microsoft certifications are desirable, particularly across Microsoft 365 and Azure, but demonstrable hands-on experience is more important.

Essential Technical Experience

You should have strong practical experience across the following:

Microsoft 365 administration and troubleshooting, including Exchange Online, Entra ID, SharePoint and OneDrive
Microsoft Intune and endpoint management
Windows Server administration
Active Directory and Group Policy
Networking fundamentals including TCP/IP, DNS and DHCP
Routers, firewalls, switches, VLANs and VPN troubleshooting
Virtualised environments using Hyper-V and/or VMware
Physical and virtual server maintenance
Backup technologies, including troubleshooting, restores and recovery
Endpoint and infrastructure security
General hardware, software and connectivity troubleshooting
Infrastructure migrations and improvement projects

Experience with the following would be beneficial but is not essential:

Microsoft Azure infrastructure
UniFi networking and firewall technologies
Linux
AWS
SAN/NAS technologies
PowerShell or other scripting/automation

What We Expect From a Senior Engineer

We're looking for someone who can:

Take ownership of escalated technical issues through to resolution
Troubleshoot methodically when the answer isn't immediately obvious
Act as an escalation point for other engineers
Identify root cause rather than repeatedly treating symptoms
Work independently without requiring step-by-step instruction
Know when an issue genuinely needs to be escalated
Assess the impact and risk of technical changes before implementing them
Manage multiple priorities within agreed SLAs
Communicate technical issues clearly to clients and colleagues
Document technical changes and solutions properly
Share knowledge and support the development of less experienced engineers

The Role

The role will include a mixture of escalated support, client management and technical improvement work, including:

Resolving escalated 2nd/3rd line support issues
Supporting and maintaining assigned client environments
Administration of Microsoft 365, servers, networks and endpoint environments
Configuration and maintenance of routers, firewalls, switches and wireless networks
Server and virtual machine maintenance and deployment
Supporting Microsoft 365 and infrastructure migrations
Identifying opportunities to improve client environments
Ensuring patching, security remediation and maintenance are completed appropriately
Assisting technical leads with projects and infrastructure changes
Liaising with third-party suppliers and vendors when required
Maintaining accurate technical documentation

Candidate Essentials

Minimum 3 years' hands-on experience working within an MSP
Demonstrable experience handling escalated 2nd/3rd line technical issues
Strong troubleshooting and problem-solving ability
Comfortable taking ownership of issues through to resolution
Full UK driving licence
Based in Edinburgh or the surrounding area
Able to attend client sites when required

Please note: overseas candidates will not be considered for this position.

What We Offer

£36,000–£42,000 salary depending on experience
Hybrid working
Typically 1–2 days per week on client site(s)
Incentives for achieving relevant professional accreditations
Educational assistance for courses relevant to your role
28 days annual leave
Your birthday off

How to Apply

Please send your CV along with a covering email outlining your MSP experience and the types of environments you currently support.

We're interested in practical ability, not just job titles or a list of technologies on a CV. If you're an experienced MSP engineer who enjoys solving difficult problems, taking ownership and continuing to develop technically, we'd like to hear from you.

Job Type: Full-time

Pay: £36,000.00-£42,000.00 per year

Benefits:

Company pension
Work from home

Experience:

IT Support: 4 years (preferred)
IT Support in managed service provider environment: 4 years (preferred)

Willingness to travel:

25% (preferred)

Work Location: Hybrid remote in Edinburgh EH1

Quick apply

Refine Your Search

support escalation engineer jobs in bathgate, wln

Senior IT Support Engineer

Mobile Contract Manager - Soft Services

Nightshift Operator

IT EUC Team Leader

Support Engineer

IT Support Engineer I, IT Services

Customer Technical Support Engineer

Group Technical Specialist

Senior Manager, Customer Success Engineering

Automation Support Engineer

Head of Prism Operations

Senior IT Engineer

Fixed Term Associate - Overseas

Service Desk Engineer

Infrastructure and Network Engineer

Senior/Principal Manufacturing Engineer

Cybersecurity Engineer

Customer Quality Engineer

Mechanical Manager

Manager of Network Engineering - UK

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