Helpdesk manager Work, Jobs in Beaconsfield, Bkm (with Salaries)

Reception and Postroom Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Front desk
Quick apply
Helpdesk Supervisor
Equans —Ealing
- Full-time
- Customer service
- Supervising experience
- University
- Annual leave
- Employee assistance programme
9h
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Operations & Customer Experience Manager
Darlish Ice Cream —Hatfield
- £250 - £330 a week
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
3d
Coordinator
Capital Maintenance Ltd —London
- £31,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Maintenance
- Microsoft Office
Quick apply
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
Service Desk Team Leader
Invincible Drain Care Ltd —Sunbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
2d
Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
- Full-time
- Travel
- Organisational skills
- In-person
Reception Manager
Lexington Catering —London
- £34,320 a year
- 8 hour shift
Quick apply
14d
Performance & Data Manager - Sky Spaces
Emcor —Isleworth
- Full-time
- Microsoft Powerpoint
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Helpdesk Administrator
BGIS —London
- Full-time
- Customer service
- IT
- Communication skills
1d
Helpdesk Assistant
Medirest —London
- £14.80 an hour
- Weekends only
- Hotel
- Computer skills
Customer Success & Growth Manager
NielsenIQ —London
- £32,200 - £33,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Salesforce
- Employee assistance programme
Quick apply
14h
Engineering Supervisor
OCS Group —London
- Remote
Quick apply
E-Commerce Manager
Dacie Clean LTD —London
- £30,069.48 - £58,831.09 a year
- Full-time
- Social media management
- In-person
- Marketing
Quick apply
Senior Caretaker
BAM Construction —London
- Communication skills
- School
Workplace Specialist
Peloton —London
- Google Suite
- Customer service
- AI
Quick apply
14d
Premier Relationship Officer
HSBC Global Services Limited —St. Helier
- Full-time
- Customer service
- Administrative experience
- Organisational skills
9d
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
Vacancy Project & Helpdesk Administrator
Mitie —Harmondsworth
- £35,000 a year
- Full-time
- Microsoft Excel
- PMP
- Project management
2d

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Reception and Postroom Manager

BidvestNoonan -
London

Quick apply

Job details

Permanent | Full-time
£42,000 a year

Qualifications

Front desk

Full job description

About The Role

Title: Customer Experience Manager - Reception and Postroom

Location: Camden Town, NW1 8TT

Pay: £42,000

Shift: 45 hours a week

The overall purpose of this role is to enhance the brand reputation of our Client by ensuring that visitors and clients are received in an excellent and professional manner.

You will also support the Global Real Estate team and the Acuity Account Manager to develop the visitor’s journey in the building.

As a Customer Experience Manager within Acuity you will be expected to be immaculate presented, intuitive in your service approach and able to communicate at the right level and effectively with internal and external clients adding value to the role and the business.

A crucial aspect of your role is supporting management of the community piece and collaboration space for the occupiers.

Formulate and maintain a close working relationship with the Client and stakeholders.
Utilise the Acuity Concierge to continuously add value to the Client. Generate monthly management reports for the GRE team and complete monthly reports for the Client.
Continuously suggest service improvement initiatives.
Adhere to agreed timescales with respect to implementing any action plans agreed.
Ensure that the customer Experience Hosts and Post Room Operatives works in compliance with the Acuity Brand and Paramount Standards and ISO 9001.
Ensure a satisfactory and consistent level of service is reflected in all audits.
Promote and where possible implement the Acuity added value offerings.
Devise, implement and review in a timely manner, all SOPs pertaining to the site.
Ensure all employee training records are up to date.
Ensure all site documentation is in place and up to date.
Ensure that the International Facilities Helpdesk, Reception and Post Room portals are monitored, and that all correspondence are responded to in a timely manner.

Team Engagement:

Ensure that the Customer Experience Hosts and Post Room Operatives demonstrate the highest standards of service. · Responsibility for training and development of the team.
Conduct regular catchups, performance reviews for each team member and ensure personal development plans are in place.
Train all new starters and Acuity Select Team according to the Standard Operating Procedures.
Recognise and reward employee achievements.
Be an approachable, visible role model for both existing personnel and new hires of Acuity.
Act as an advocate/brand ambassador for Acuity,

Visitor and Client Experience:

To ensure that visitors and clients are received in an excellent and professional manner and that Reception, Concierge Desk and Post Room areas always operate a five-star service.
To lead by example, be immaculately presented and able to communicate effectively with both internal and external clients.
To act as an ambassador for both the client company and Acuity Services in all interactions both with other members of the team as well as all clients and visitors on site.
To build strong relationships with clients and employees, taking the initiative to continuously improve the service delivery.
Actively participate in your own training to ensure that a high level of customer service is achieved and maintained by your team.
To be fully conversant with all the tasks related to the daily Front of House and Post Room operations. ·
Ensure that your team implement current best practices to ensure a seamless delivery of Front of House and Post Services.
Ensure that your team maintain a flexible, “can do” attitude at all times to provide occupiers & guests with a consistent high-quality front of house and post service and to ensure that the Reception, Concierge Desk and Post Room areas is a welcoming, clean, safe, and secure environment.

Innovation and technology:

Continuously suggest service improvement initiatives.
Remain up to date and informed in all new Building Management technologies and innovations.
Continuous review of the technologies on site and proposal of touchless technologies.
Continuous research of recent technology, innovation, and integration.

About Us

For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.'

Quick apply

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helpdesk manager jobs in beaconsfield, bkm

Reception and Postroom Manager

Helpdesk Supervisor

IT Service Desk Manager

Operations & Customer Experience Manager

Coordinator

Customer Care Manager

Service Desk Team Leader

Facilities Operations Senior Specialist

Reception Manager

Performance & Data Manager - Sky Spaces

Helpdesk Administrator

Helpdesk Assistant

Customer Success & Growth Manager

Engineering Supervisor

E-Commerce Manager

Senior Caretaker

Workplace Specialist

Premier Relationship Officer

Helpdesk Technician

Vacancy Project & Helpdesk Administrator

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