Overview of the role
Pharmacy Team Manager
Are you an experienced retail leader who thrives on developing people, delivering outstanding customer service, and driving commercial success?
We're looking for an inspiring Pharmacy Team Manager to lead one of our community pharmacies. You don't need to come from a pharmacy background – if you're passionate about leading high-performing teams, delivering exceptional customer experiences, and achieving results, we'll provide the support you need to succeed in this rewarding healthcare environment.
About the Role
As a Pharmacy Team Manager, you'll be responsible for the overall performance of the pharmacy, ensuring it delivers an exceptional experience for every patient and customer.
You'll:
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Lead, motivate and develop a high-performing team, creating a positive and engaging culture.
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Take ownership of the day-to-day operation of the pharmacy, ensuring it runs efficiently and effectively.
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Drive business performance by growing prescriptions, retail sales, profitability and local market share.
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Deliver outstanding customer service and ensure every customer receives a welcoming, professional experience.
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Recruit, coach and develop colleagues, helping them reach their full potential.
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Build strong relationships with local customers, GP surgeries and healthcare professionals, making your pharmacy an important part of the local community.
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Work closely with the Responsible Pharmacist to ensure the pharmacy operates safely, ethically and in line with all regulatory requirements.
What We're Looking For
We're looking for someone with proven leadership experience who enjoys taking ownership, inspiring teams and delivering results.
You'll have:
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Experience managing a retail, hospitality, healthcare or customer-focused operation.
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A track record of leading, coaching and developing successful teams.
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Strong commercial awareness with the ability to improve performance and identify opportunities for growth.
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Excellent communication and relationship-building skills.
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Great organisational skills and the ability to prioritise in a fast-paced environment.
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A positive, resilient approach with a passion for continuous improvement.
Previous community pharmacy experience is desirable but not essential. We'll provide the support you need to understand the pharmacy environment and work alongside our pharmacy professionals.
Why Join Well?
This is a fantastic opportunity for an ambitious retail leader looking to build a rewarding career in healthcare. You'll combine everything you enjoy about retail leadership - leading people, serving customers, driving performance and developing teams - with the opportunity to make a genuine difference to people's health and wellbeing every day.
No two days are the same, and you'll enjoy the challenge of balancing customer service, commercial performance and operational excellence while leading a team that's passionate about improving local communities.
Our Benefits
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Highly competitive salary
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Performance bonus scheme
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Generous holiday allowance, including bank holidays
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Pension scheme
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Employee discount scheme
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Opportunities to gain further qualifications
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Excellent learning, development and career progression opportunities
Diversity & Inclusion
At Well, we're proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether you're looking for an accessible pharmacy, flexible working or a part-time opportunity, we'll help find the right role for you. If you require any reasonable adjustments during our recruitment process, we'll be happy to accommodate you.
Please note that due to the high volume of applications we receive, we're unable to provide individual feedback to every applicant. If you haven't heard from us within 28 days of submitting your application, unfortunately your application has not been successful on this occasion.
The Ideal Candidate
Someone who is passionate about driving commercial growth in OTC , Private Services and Complete Care . Experienced in leading a large retail business ideally in A community Pharmacy setting .
About The Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
