About Sunflower Home Support
Sunflower Home Support is a friendly, family-run business providing reliable non-medical home support to people in Trowbridge and the surrounding Wiltshire area.
Our services include companionship, shopping and errands, meal preparation, household help, appointments, social outings, respite support and other practical assistance that helps people remain happy, connected and independent at home.
We are now looking for a dependable and experienced person to become a key part of our growing business.
About the role
This is a varied, hands-on position for someone who would like to help shape and grow a developing local business.
During the initial stages, the role will include providing practical support and companionship visits to clients, alongside managing enquiries, completing assessments, setting up new clients and supporting the day-to-day administration of the business.
As Sunflower grows, we would like the successful person to take increasing responsibility for coordinating staff, organising visits and helping to manage our daily operations. There is genuine potential for this position to develop into a more senior operational or care-management role.
The founders will concentrate on promoting Sunflower, developing community and professional relationships and attracting new clients. You will help ensure that clients receive a dependable, professional and caring service.
Key responsibilities
· Undertaking companionship and practical home-support visits
· Responding professionally to new client enquiries
· Meeting prospective clients and their families
· Completing initial assessments and setting up new client records
· Preparing support plans and keeping records accurate and up to date
· Matching clients with suitable team members as the business grows
· Coordinating visits, rotas, staff availability and holiday cover
· Supporting the recruitment, induction and supervision of new team members
· Maintaining regular contact with clients and their families
· Monitoring service quality and responding promptly to concerns
· Completing general administration, emails and telephone calls
· Maintaining confidentiality and following safeguarding procedures
· Helping to develop effective policies, systems and working practices
· Contributing ideas to improve and grow the business
· Supporting Sunflower if it expands into regulated care services in the future
· Being willing to assist with other reasonable duties required within a small and growing business
About you
We are looking for someone who is caring and approachable but also organised, confident and able to take responsibility. You must be comfortable working independently, making sensible decisions and identifying what needs to be done without waiting for constant direction.
This role could suit an experienced care or support professional seeking a new challenge, someone returning to the sector or a person looking for a rewarding position in which they can make a genuine difference.
Essential requirements
· Previous experience in care, home support, health, social care or a closely related service
· Experience coordinating or supervising staff
· Strong administration and organisational skills
· Confidence dealing with clients, families and professionals
· A good understanding of safeguarding, confidentiality and professional boundaries
· Excellent written and verbal communication skills
· Reliable, self-motivated and able to use initiative
· Comfortable contributing ideas and helping a small business develop
· Competent using email, Microsoft Office and electronic record systems
· Living in or close to Trowbridge
· Full UK driving licence and access to a reliable vehicle
· Appropriate business-use motor insurance
· Enhanced DBS certificate or willingness to complete an Enhanced DBS check
· Satisfactory employment references
· Right to work in the UK
Desirable experience
· Experience as a care coordinator, deputy manager, senior support worker, community-care professional or service manager
· Experience completing client assessments and support plans
· Experience preparing rotas and managing staff availability
· Knowledge of CQC requirements and regulated care services
· Relevant health or social-care qualifications
· Experience recruiting, inducting or supervising team members
· First-aid, safeguarding or medication-awareness training
Pay and benefits
· Guaranteed salary of £300 per week for 21 hours
· 20 days’ paid annual leave each year
· Paid bank holidays that fall on normal working days
· Statutory Sick Pay, with any additional company sick-pay arrangements confirmed in the employment contract
· Mileage paid for authorised business journeys
· Training and development opportunities
· Potential for additional hours as the client base grows
· Opportunity for the role to develop into a senior management position
· The chance to become a valued and influential part of a local family business
Working pattern
The role will initially be 21 hours across three agreed days each week. Some flexibility will be necessary because client visits and new-client meetings may occasionally take place at different times.
Any regular additional hours or significant changes to the role will be discussed and agreed in advance.
How to apply
Please submit your CV together with a short covering statement explaining:
· Your relevant care, support or service-management experience
· Your experience managing staff, clients or rotas
· Why you are interested in joining Sunflower Home Support
· What ideas or qualities you could bring to a small but growing business
· Your availability to work three days per week
Sunflower Home Support is committed to safeguarding adults and providing a safe, respectful and inclusive service. The successful applicant will be subject to an Enhanced DBS check, satisfactory references and appropriate right-to-work checks.
Pay: From £1,200.00 per month
Benefits:
Application question(s):
- Do you have reliable access to a vehicle that you can use for work?
- Are you able to travel reliably to clients throughout Trowbridge and the surrounding areas?
- Do you have previous professional experience supporting vulnerable adults within care, home support, health, social care or a similar service?
- Do you have previous experience coordinating or supervising staff, rotas, client appointments or service delivery?
- Are you available to work 21 hours across three agreed days each week?
- Are you happy to accept the advertised starting salary of £300 per week for 21 hours?
- Are you able to provide two satisfactory professional references?
- Willingness to complete an Enhanced DBS check
Licence/Certification:
- Driving Licence (required)
Location:
- Trowbridge BA14 7UE (preferred)
Work Location: Hybrid remote in Trowbridge BA14 7UE
