Communication specialist Work, Jobs in Belgravia, Gtl (with Salaries)

Consumer Care Rep
Tempur Sealy —Hayes
- Full-time
- Customer service
- Communication skills
- Life insurance
1h
Cataloguer, Private Sales, Post-War & Contemporary Art
Christie's —London
- £31,000 a year
- Full-time
- Childcare
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
1h
19632 – Communications Officer
Ministry of Justice —London
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
14d
Data Entry Specialist
LGDG Group LTD —London
- £24,420.00 - £43,453.38 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Copywriter
Mountfitchet Group —Surbiton
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Presentation Specialist
Williams Lea —London
- £38,700 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Research Administrator
Great Ormond Street Hospital for Children —London
- £34,186 - £37,389 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
2d
English (United Kingdom) Language Specialist - Freelance AI Trainer Project
Meridial —London
- £6 - £65 an hour
- Remote
- Engineering
- English
- AI
- Annual leave
Media Relations Consultant
CGI —London
- Full-time
- Organisational skills
- AI
- Leadership
Quick apply
PR & Influencer Specialist
QVC —West London
- Full-time
- Hybrid work
- Marketing
- English
- Communication skills
- Annual leave
- Employee assistance programme
8d
Responsibility Specialist
Vivienne Westwood —London
- £30,000 - £35,000 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Assurance Analysis Specialist
Network Rail —Blackfriars Station
- £35,582 - £43,400 a year
- Full-time
- Microsoft Excel
- AI
- Communication skills
- Annual leave
1d
Media Officer
Independent Office for Police Conduct —Croydon
- £41,878 a year
- Hybrid work
- Social media management
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
4h
Document Controller
Pyramid Brickwork Specialist —Wembley
- £30,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
11d
PMO Support
Ministry of Justice —London
- £30,001 - £42,859 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
3h
Senior Videographer
Department for Work and Pensions —Westminster
- £55,807 - £62,448 a year
- Overtime
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Video Production Specialist - Freelance AI Trainer Project
Meridial —London
- £8 - £65 an hour
- Remote
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Graduate Ecommerce Marketing Specialist
Elavate —London
- £35,000 - £50,000 a year
- Marketing
- Data analysis skills
- Organisational skills
Senior Complex Investigator
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Communication skills
10d
Recruitment and Training Specialist
Pure Pet Food —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Communication skills
Quick apply
11d

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Consumer Care Rep

Tempur Sealy -
Hayes

Apply Now

Job details

Full-time
1 hour ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Communication skills

Full job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Our People

Tempur people are personable and individuals. They are a “people person” and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.

Purpose of the role

The After Care Specialist is responsible for providing care and advice for products that have been newly delivered and a major focus will be on reassuring consumers that are considering returning their products under the 100 night trial scheme. This role will be outbound call focused to follow up with consumers regarding their deliveries to make sure all is good. Other activities will include managing the voice of the customer including social media and trust pilot and the person in this role must have good communication skills.

We expect our specialists to be the knowledge owners for their areas and to work with the Customer Service Manager to identify knowledge gaps and operational improvements. Better every day!

Essential Duties & Key Responsibilities

Ensuring that all daily procedures are complete in line with KPI’s
Answering of phone calls.
Responding to customers on the Chat function
Effectively solve customer challenges and problem.
Maintain and update accurate notes on D365
Trouble shooting and problem solving
Communicate with internal departments as and when required
Support and Cover areas within the department if required
Responsible for cross training the rest of the team of certain job roles and functions to ensure that all work can be completed during holiday periods.
Ad hoc duties
Managing all concerns re faults on delivery
All Return Requests both on consumer and retail side of the business
Managing Tramo Returns, ensuring that the refund has been raised and deleting the order from D365
Chasing RMA’s – Consumer and B2B
Inbound VOC feedback
Outbound Customer feedback
Responding to Trust Pilot reviews
Management or returns not completed via Royal Mail
Responding to Social Media Comments
Chasing Refunds for consumers

Knowledge/ Skills/ Experience

Providing first class Customer service by talking directly and honestly with our customers and developing a deep understanding of what they need at the point of contact and beyond
Need to be organised and self-efficient.
Outstanding verbal and written communication skills
Must be able to work independently, as part of a small team and then part of the wider team
Must be able to produce and present training material for other Specialists within the team.
Adaptable and open to change and progression.
Understanding, prioritising and escalating our customers issues and following through to resolution
Great attention to detail
Excell in investigating Customer problems, getting to the root cause and finding a resolution
All Specialists to work 40 hours per week, Monday to Sunday – hours covering 08.00 – 19.00
Key Account Management, Retail Ordering Specialist and Amazon and Emerging Retailer specialists to cover each other

Reporting Structure

This role will report to the Customer Service Manager
The role will be based at our UK head office in Hayes, Middlesex

Why TEMPUR® is a great place to work.

London living wage minimum with annual reviews
KPI bonuses
25 days holiday
Life insurance
Contributory pension
Private medical insurance (Bupa)
Team Initiatives (annual team building days, social events, staff purchase scheme, early Friday finishes and more)
Training & Career Development

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here .

Apply Now

Refine Your Search

communication specialist jobs in belgravia, gtl

Consumer Care Rep

Cataloguer, Private Sales, Post-War & Contemporary Art

19632 – Communications Officer

Data Entry Specialist

Copywriter

Presentation Specialist

Research Administrator

English (United Kingdom) Language Specialist - Freelance AI Trainer Project

Media Relations Consultant

PR & Influencer Specialist

Responsibility Specialist

Assurance Analysis Specialist

Media Officer

Document Controller

PMO Support

Senior Videographer

Video Production Specialist - Freelance AI Trainer Project

Graduate Ecommerce Marketing Specialist

Senior Complex Investigator

Recruitment and Training Specialist

I want to receive the latest job alerts for communication specialist in belgravia, gtl

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