Market leader Work, Jobs in Benson, Oxf (with Salaries)

Extended Warranty & Service Contracts Coordinator
Farol Ltd. —Thame
- £32,000 - £32,500 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
Central Service Advisor
Farol Ltd. —Thame
- £32,000 - £36,000 a year
- Full-time
- In-person
- Employee discount
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- Full-time
- Annual leave
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- Full-time
- Restaurant management
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Aspens —Chalgrove
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Store Manager
Aldi —Newbury
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DELABIE —Wallingford
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Stock Manager
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- From £8,982 a year
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Operations Manager - Didcot
Eurest —Didcot
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Business Development Manager
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- £50,000 - £65,000 a year
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4d
Specialist Sales Consultant
Reassured —Basingstoke
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3d

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Extended Warranty & Service Contracts Coordinator

Farol Ltd. -
Thame

Quick apply

Job details

Permanent | Full-time
£32,000 - £32,500 a year

Benefits

Health & wellbeing programme
Cycle to work scheme
Financial planning services
Company pension
Employee discount
On-site parking

Qualifications

CRM software
Contract management
ERP software
Microsoft Office Suite
Microsoft Office
Handling customer enquiries
Administrative experience
Contract renewal support
Organisational skills
Contracts
IT
Computer skills
Customer interaction
Communication skills
Contract administration

Full job description

About the Company

Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK.

Established as a family business in 1976, Farol today is made up of 280 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.

Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.

About The Role

The Extended Warranty & Service Contracts Coordinator is responsible for the administration of extended warranty programmes, manufacturer warranty registrations and customer service contracts across the business.

Working closely with Sales, Service and Warranty teams, the role ensures extended warranty applications, machine registrations and service contracts are processed accurately, efficiently and in line with manufacturer requirements.

The role is central to delivering an excellent customer experience while supporting contract compliance, service plan administration and the ongoing growth of Farol's aftersales offering.

Key Responsibilities

Extended Warranty Administration

Process John Deere PowerGard and other extended warranty applications accurately and within agreed timescales
Prepare and issue customer documentation for electronic signature
Monitor outstanding documentation and proactively follow up with customers
Respond to customer enquiries relating to extended warranty applications and documentation
Process warranty transfers, amendments and renewals where applicable

Manufacturer Warranty Registration

Register John Deere and Kramer machines for manufacturer warranty
Ensure warranty registrations align with extended warranty and service contract start dates
Process machine re-registrations and dealer transfers using manufacturer systems
Maintain accurate manufacturer records and resolve any discrepancies

Service Contracts

Produce quotations for planned maintenance and service contracts
Set up customer service contracts following machine sales
Ensure contracts are activated accurately and within agreed timescales
Support the administration of Gold maintenance plans and associated compliance requirements
Assist with contract renewals and fleet contract administration

Contract Monitoring

Monitor machine operating hours to ensure service plans remain aligned with customer usage
Support proactive reviews of fleet contracts and identify contracts approaching renewal
Assist in maintaining compliance across all customer maintenance agreements
Produce maintenance booklets and supporting customer documentation

Person Specification

Essential

Previous experience in a busy administrative or coordination role
Excellent organisational skills and exceptional attention to detail
Strong written and verbal communication skills
A customer-focused approach with the confidence to communicate professionally by telephone and email
Ability to prioritise workloads and manage multiple tasks simultaneously
Good IT skills, including Microsoft Office applications
Ability to learn manufacturer systems and internal software

Desirable

Experience of warranty administration, service contracts or maintenance agreements
Experience within agriculture, automotive, construction or a similar technical industry
Knowledge of John Deere systems, SVAP or equivalent manufacturer portals
Experience using CRM or ERP business systems

Hours of work are 8am - 5pm Monday to Friday, fully office based.

About The Benefits:

We can offer a highly competitive annual salary of £32-35k dependent on experience, up to 25 days holiday (plus Bank Holidays), company pension, employee discount schemes, employee wellbeing and financial planning service, cycle to work scheme

Pay: £32,000.00-£32,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Financial planning services
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

market leader jobs in benson, oxf

Extended Warranty & Service Contracts Coordinator

Central Service Advisor

Warehouse Operative - Nights

General Manager

Senior Global Market Intelligence Leader

Account Manager

Head of Field Service

Operational Trainer

Chef Manager

Store Manager

Regional Sales Manager Aquatools (London & South East)

New Business Account Manager - SMB

Senior Supply Chain Lead

Stock Manager

Operations Manager - Didcot

Business Development Manager

Specialist Sales Consultant

Retail Partner

Research Director

Store Manager

I want to receive the latest job alerts for market leader in benson, oxf

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