Job summary - 25 Hours / Mon - Fri / 13:30 - 18:30
We are looking to recruit an individual who is experienced in working within primary care as a receptionist or administrator to join our team here at Bramhall Health Centre.
Main duties of the job
This role will include general reception work including answering the phones, welcoming patients on the front desk and helping with queries such as checking in, taking prescription requests and helping to book appointments. You will also take payments for private work and hand out collections of records and letters.
This role will include being trained in other areas of admin that traditionally has been siloed into separate departments. This will give you plenty of variety in your role and develop your depth of knowledge and understanding across the wider system. This will include processing prescription requests, scanning letters, recalling patients for monitoring and completing registrations. This is by no mean an exhaustive list.
About us
We are a practice consisting of 12,000 patients with a team of 35 staff, including doctors, nurses, health care assistants and the non-clinical team. We are based in the lovely village of Bramhall, close to the shops and the train station which is situated nicely for commuting and for accessing local amenities whilst travelling to and from work, or visiting on break times.
You have free staff parking and all staff can benefit from the NHS Pension Scheme.
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Summarise and Read Code relevant information from patient's clinical records, hospital correspondence and other sources into the Practice computer systems, working strictly in accordance with the practice notes summarising and read code protocols.
Provide general assistance to the Practice team a0nd project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities
1. Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Registrations
- Online Access Applications
- Read coding and Summarising
- Recall and Quality Outcomes Framework activity
- Process Prescription requests and distribute work out on a daily basis
2. Reception
- Answering the phones to help patients with queries related to appointments, test results and general enquiries
- Receiving patients at the front desk who need assistance with booking in and general enquiries
- Handing completed repeat prescriptions to patient and checking names and address.
- Taking deliveries and notifying the person responsible for the delivery
- Pulling/filing notes for surgeries and update as necessary
- Filing post in medical records
- Completing Emis and Docman tasks as directed
- Completing Triage Admin on the days rotad in to support the duty GP allocate appointments and manage communications
3. Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company events
- Company pension
- Free parking
- Sick pay
Education:
- GCSE or equivalent (required)
Experience:
- Primary care: 1 year (required)
- Customer Service: 1 year (required)
Work Location: In person
