Continuous improvement lead Work, Jobs in Birmingham, Eng (with Salaries)

Managed Services Engineer-Service Improvement Lead
Probrand Ltd —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- AI
- Annual leave
- Employee assistance programme
Quick apply
Continuous Improvement Lead
Eaton —Redditch
- CAD
- Continuous improvement
- Mentoring
Manufacturing site lead
HERMEQ —Witton
- £38,000 - £40,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Quick apply
2d
Product Recovery Lead
Loaf —Nuneaton
- English
- Continuous improvement
- Quality control
- Employee assistance programme
- Employee discount
Quick apply
PMO Governance and Change Lead
National Grid —Warwick
- £48,374 - £52,465 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
6d
Team Leader Operations (Days)
gategroup —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Free parking
- Annual leave
Quick apply
9d
Financial Crime Transformation Lead- 12 Month Contract/ Secondment)
Barclays —Birmingham
- Continuous improvement
- Mentoring
- Communication skills
Senior F&B Lead- NEC Exhibitions
Levy —Birmingham
- £37,000 a year
- Sales
- Customer service
- Continuous improvement
- Annual leave
- Employee assistance programme
Regional Operations Lead
Cushman & Wakefield —Birmingham
- Analysis skills
- Continuous improvement
- Team management
Quick apply
Admin Operations Team Leader
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- Research
- Microsoft Office
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
12d
Commercial Distribution Strategy Lead
Galaxy Distribution UK Ltd. —Birmingham
- £79,000 a year
- Continuous improvement
- In-person
- Employee discount
- Gym membership
Quick apply
12d
Planning Team Leader
GreenSquareAccord —Birmingham
- £33,400 - £37,662 a year
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
14d
Process Lead
PepsiCo —Coventry
- Continuous improvement
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Project Lead
OnSite Central Ltd —Worcester
- £45,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Lead Auditor - Multi Standard
LRQA group —Birmingham
- Microsoft Outlook
- Management
- Engineering
HR Advisory Lead
Safran —Wolverhampton
- Full-time
- Management
- Continuous improvement
- Human resources
Compliance Team Leader
Arcus FM —Redditch
- Up to £40,441 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Quick apply
8d
Product Service Operations Lead
Correla —Solihull
- £55,000 a year
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
Planning Team Leader
Hall & Kay —Frankley
- Full-time
- Continuous improvement
- Team management
- Conflict management
Quick apply
5d

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Managed Services Engineer-Service Improvement Lead

Probrand Ltd -
Birmingham

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Life insurance
Car scheme

Qualifications

Power BI
Dashboard visualisation
Sonicwall
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Network monitoring
AI
Communication skills
Pre-sales

Full job description

Managed Services Engineer — Automation & Service Improvement

Probrand | Birmingham | Full-time

Salary: £30k - £40k pa, dependent on experience

Hours: 08:45–17:30, Monday to Friday

The opportunity

Probrand's Managed Services team delivers a broad portfolio of services to customers across the UK — network monitoring, managed wireless, endpoint security, backup and disaster recovery, firewalls and VPN, email security, patching and security awareness training.

This newly created role will lead automation and service improvement across a growing managed services business. Working closely with the Managed Services Manager, you will identify where time is being lost, introduce smarter ways of working, and turn improvement ideas into practical change.

This is a high-visibility role for someone who enjoys solving problems, improving how teams work and delivering measurable operational impact — with real scope to shape how Managed Services runs.

What you'll be doing

Identify repetitive, manual and time-consuming work across the managed services portfolio, then automate it using NinjaOne, native platform automation and AI-enabled tools where they genuinely reduce operational overhead.
Analyse where the team spends the most time and effort, then build a prioritised improvement roadmap with clear owners, measurable outcomes and practical delivery steps.
Review service health, monitoring coverage, patch compliance and onboarding quality — turn findings into clear, actionable recommendations.
Define and standardise best-practice processes for onboarding, service transitions and operational procedures, reducing rework and inconsistency.
Work with support, projects, technical and sales teams to improve cross-departmental workflows, reduce friction in customer handovers, and make service transitions easier to repeat consistently.
Support pre-sales and proof-of-concept conversations where technical credibility matters, and help shape future service offerings.

Technologies you'll work with

You do not need to be an expert across every platform, but familiarity with some of these tools will help:

NinjaOne (RMM, patching, automation)
Auvik (network monitoring)
Ruckus / SmartZone (managed wireless)
Acronis (backup and DR)
Bitdefender (endpoint security, EDR/XDR/MDR)
SonicWall (firewalls and VPN)
Mimecast (email security)
Power BI

What we're looking for

You will be successful in this role if you can combine technical curiosity with practical delivery — spotting inefficiencies, building trust with teams, and turning improvement ideas into repeatable ways of working.

Essential

Experience in a Managed Services Provider, managed services, IT operations, service desk or technical operations environment.
Hands-on experience with automation, workflow tools, scripting, systems integration, reporting automation or process improvement.
Strong analytical and communication skills, with the ability to translate technical findings into clear recommendations for operational, commercial and customer-facing audiences.

Desirable

Experience with one or more of the platforms listed above.
Exposure to AI-driven automation or operational improvement work.
Experience creating dashboards, KPIs or operational reporting.
Relevant certifications in networking, security, automation or cloud.

Benefits

31 days’ holiday including bank holidays
Option to buy and sell annual leave
Life Insurance
Tailored benefits platform – including discounts on retail, travel, gym and leisure
YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme
Cycle to work salary sacrifice scheme
Electric car salary sacrifice scheme
Paid Volunteer Leave
Free and confidential Employee Assistance Programme – 24/7 health, financial and wellbeing support
City centre office – including free access to gym, shower facilities and secure bike storage

Why join Probrand?

This is more than a maintenance role — it's a chance to shape how a growing managed services business operates. You'll have real scope to introduce new ideas, drive change, and build things that last.

If you are motivated by solving problems, automating processes and building better ways of working, we would love to hear from you.

If you require any adjustments to support your application, please let us know.

Quick apply

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continuous improvement lead jobs in birmingham, eng

Managed Services Engineer-Service Improvement Lead