Customer care specialist Work, Jobs in Birmingham, Eng (with Salaries)

Clinic Receptionist
Ebs Physiotherapy St Albans: Sports Injury Specialists —Birmingham
- £30,420.00 - £38,534.30 a year
- Part-time
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
3h
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Machine learning
- IT
- Communication skills
- Annual leave
- Employee discount
Customer Service Advisor
Barclays —Leamington Spa
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Bank Receptionist
Spire Healthcare —Birmingham
- Part-time
- Hospital
- Front desk
- Medical terminology
- Annual leave
13d
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
Customer Experience Specialist
Circom Limited —Coventry
- £24,000 - £26,655 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
2d
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
7d
Bank Medical Records Administrator
Spire Healthcare —Birmingham
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
6d
Customer Relations Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
13d
Client Care Advisor
IVC —Longbridge
- Up to £18,775 a year
- 8 hour shift
- Communication skills
- Annual leave
- Employee discount
Progression Job Coach
Serco Plc —Birmingham
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Employee assistance programme
Bank Reception Administrator
Spire Healthcare —Birmingham
- Microsoft Office
- Front desk
- Communication skills
- Annual leave
6d
Private Healthcare Clinic Receptionist - Full Time
MyHealthcare Clinic —Edgbaston
- From £24,000 a year
- Overtime
- Microsoft Word
- Hospitality
- Customer service
- Employee discount
Quick apply
4d
Donor Experience Officer - Fundraising
Acorns Children's Hospice —Birmingham
- £31,110 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Travel Experience Specialist
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Bank Ward Administrator
Spire Healthcare —Birmingham
- Computer literacy
- Administrative experience
- Communication skills
- Annual leave
6d
Cleaning Operative - Birmingham Airport
Unifi —Birmingham
- £12.98 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Tenancy Sustainment Worker
Spring Housing Association —Coventry
- Up to £26,000 a year
- Weekend availability
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Sick pay
Quick apply
12d
Experienced Senior Care Assistant
BRETBY CARE HOME LIMITED —Birmingham
- Weekend availability
- Customer service
- Care experience
- In-person
Quick apply
10d
Hospitality Team Lead
Spire Healthcare —Birmingham
- Full-time
- Hospitality
- Customer service
- Leadership
- Annual leave

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customer care specialist jobs near birmingham, eng

Clinic Receptionist

Ebs Physiotherapy St Albans: Sports Injury Specialists
Birmingham

Quick apply

Job details

Permanent | Part-time | Full-time
£30,420.00 - £38,534.30 a year
3 hours ago

Benefits

Free parking
Discounted or free food
Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

Management
Customer service
English
Microsoft Office
Administrative experience
Communication skills

Full job description

About Us

EBS Physiotherapy is a busy, highly rated private physiotherapy and sports injury clinic based in St Albans. We provide high-quality musculoskeletal care, sports injury rehabilitation, post-operative rehabilitation, shockwave therapy, MSK ultrasound and advanced assessment services.

We are looking for a highly organised, professional and friendly individual to join our team in a combined role as Clinic Manager, Medical Secretary, Receptionist and Personal Assistant. This is a key position within the clinic and would suit someone who enjoys responsibility, patient interaction, organisation and helping a healthcare business run smoothly.

Role Overview

The successful candidate will be responsible for the smooth day-to-day running of the clinic, including reception duties, diary management, patient communication, administration, invoicing, insurance administration, stock control, staff coordination and general support to the Clinic Director.

This is a varied role requiring excellent communication skills, attention to detail, initiative and the ability to manage multiple tasks in a busy clinical environment.

Key ResponsibilitiesReception and Patient Care

Welcome patients warmly and professionally.
Answer phone calls, emails and online enquiries.
Book, amend and manage patient appointments.
Provide clear information about clinic services, pricing and appointment availability.
Ensure patients receive an excellent experience from initial enquiry through to discharge.
Manage patient arrivals, payments and follow-up bookings.
Maintain confidentiality and professionalism at all times.

Clinic Administration

Manage the clinic diary and clinician schedules.
Process payments, invoices and receipts.
Liaise with private medical insurers where required.
Maintain accurate patient records and administrative notes.
Send appointment confirmations, reminders and relevant clinic information.
Handle cancellation lists and waiting lists efficiently.
Support with clinic policies, forms and general compliance administration.

Medical Secretary Duties

Type and format clinical letters, reports and referral correspondence.
Send reports to patients, GPs, consultants and insurers where appropriate.
Liaise with consultants, GP practices, insurance companies and external healthcare providers.
Assist with managing referrals and patient documentation.
Ensure all correspondence is accurate, professional and sent in a timely manner.

Clinic Manager Duties

Oversee the smooth day-to-day running of the clinic.
Ensure treatment rooms, reception and waiting areas are clean, organised and well presented.
Monitor stock levels and order clinic supplies when needed.
Coordinate maintenance, contractors and suppliers.
Track/ file expenses
Support staff rotas, room allocation and diary efficiency.
Help implement clinic procedures and improve administrative systems.
Support the Clinic Director with business development and operational improvements.

Personal Assistant Duties

Provide administrative and organisational support to the Clinic Director.
Manage selected emails, tasks, reminders and follow-ups.
Assist with meetings, documents, projects and supplier communication.
Help organise clinic events, training days, meetings and marketing tasks.
Support with HR administration, staff documents and onboarding processes.

Essential Skills and Experience

Excellent communication and customer service skills.
Highly organised with strong attention to detail.
Confident using computers, email, diary systems and Microsoft Office or Google Workspace.
Ability to multitask in a busy environment.
Professional, friendly and calm under pressure.
Able to work independently and use initiative.
Reliable, punctual and trustworthy.
Strong written English and administrative skills.
Understanding of confidentiality and data protection.

Desirable Skills

Previous experience in a private healthcare, physiotherapy, medical, dental or clinical setting.
Experience using clinic booking software such as Cliniko, TM3 or similar.
Experience dealing with private medical insurance companies.
Previous medical secretary or clinic management experience.
Knowledge of CQC, healthcare compliance or patient administration systems.

Personal Qualities

We are looking for someone who is:

Warm, welcoming and professional.
Organised and proactive.
Trustworthy and discreet.
Confident speaking with patients and professionals.
Able to take ownership of tasks.
Positive, flexible and willing to learn.
Comfortable working in a growing healthcare business.
Happy to train/ mentor someone with non-medical experience too.

Working Hours

This is a full-time role. Exact working hours will be discussed depending on clinic needs. Some flexibility may be required to support the smooth running of the clinic.

What We Offer

A key role in a growing private healthcare clinic.
Supportive and professional working environment.
Varied responsibilities with opportunities to develop.
Training on clinic systems and processes.
Opportunity to be involved in the growth and organisation of the clinic.
Friendly team environment focused on excellent patient care.

How to Apply

Please send your CV and a short covering letter explaining why you would be suitable for this role.

We are looking for someone who can become an important part of our team and help us continue to deliver an excellent service to our patients.

Pay: £30,420.00-£38,534.30 per year

Benefits:

Company pension
Discounted or free food
Free parking
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in birmingham, eng

Clinic Receptionist

Customer Claims Specialist

Customer Service Advisor

Bank Receptionist

FM Help Desk Operative

Customer Experience Specialist

Investigator

Bank Medical Records Administrator

Customer Relations Officer

Client Care Advisor

Progression Job Coach

Bank Reception Administrator

Private Healthcare Clinic Receptionist - Full Time

Donor Experience Officer - Fundraising

Travel Experience Specialist

Bank Ward Administrator

Cleaning Operative - Birmingham Airport

Tenancy Sustainment Worker

Experienced Senior Care Assistant

Hospitality Team Lead

I want to receive the latest job alerts for customer care specialist in birmingham, eng

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