Customer service account representative Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Representative
Doka —Kenilworth
- £24 - £29 an hour
- Full-time
- English
- Analysis skills
- Presentation skills
- Annual leave
- Life insurance
1d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
- Sales
Quick apply
Sales Development Representative
Lovey —Birmingham
- £25,000 - £30,000 a year
- Full-time
- Business development
Quick apply
Sales Executive (MarTech) - remote job
CDXP Me —Kington
- Remote
- CRM software
- English
- Business development
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
Quick apply
Client Services Representative
LTS Global Solutions —Birmingham
- £30,000 a year
- Full-time
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Store discount
Quick apply
2d
SALES EXECUTIVE
Verisure Services (UK) Limited —Coventry
- £3,800 - £6,000 a month
- Full-time
Quick apply
Sales Representative
ICS(UK)LTD/Catercoice Cash & Carry —Birmingham
- From £12.71 an hour
- Full-time
- Customer service
- Presentation skills
- Driving
Quick apply
1d
Junior Commercial Advisor
Verisure Services (UK) Limited —Hinckley
- £3,800 a month
- Full-time
- Sales
Quick apply
Bank Medical Records Administrator
Spire Healthcare —Birmingham
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Annual leave
Digital Solutions Sales Representative
Doka —Kenilworth
- Up to £100,000 a year
- Full-time
- Remote
- Business development
- Travel
- Business
- Annual leave
- Life insurance
Key Account Manager
Corpay —Meriden
- Full-time
- Sales
- Communication skills
- Life insurance
6d
Sales Rep
Aztec (UK) Ltd —Brierley Hill
- From £30,000 a year
- Full-time
- Sales
- Marketing
- Bachelor's degree
Quick apply
9d
Graduate Internal Sales Representative
Sherwin-Williams —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Sales
- Data analysis skills
- Business development
- Annual leave
Inside Sales Representative
Ott —Redditch
- Full-time
- CRM software
- In-person
- Communication skills
7d
Income and Recovery Officer
Civic Recruitment Limited —Wolverhampton
- Full-time
- Continuous improvement
- Data entry
- Organisational skills
Quick apply
Events Coordinator
Alliance Automotive Group —Birmingham
- CRM software
- Travel
- Communication skills
Quick apply
6d
Information and Research Officer (Member Services)
Police Federation of England and Wales —Birmingham
- £17,000 - £21,000 a year
- Part-time
- Research
- Databases
- Administrative experience
Quick apply
6d
Wealthy International Tax Specialist (Personal Tax)
HM Revenue and Customs —Birmingham
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- Presentation skills
- Tax experience
- Work from home
1d
Business Development Executive
Neu Servo Repairs Ltd —Bromsgrove
- From £45,000 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
10d

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customer service account representative jobs near birmingham, eng

Customer Service Representative

Doka -
Kenilworth

Apply Now

Job details

Full-time
£24 - £29 an hour
1 day ago

Benefits

Annual leave
Life insurance

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
Returns processing
Logistics
English
Microsoft Office Suite
Analysis skills
Presentation skills
Bachelor's degree
Computer skills
Customer support
Customer interaction
Business
Stock coordination
Communication skills
Supply chain customer service
Analytics

Full job description

Company Description

Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.

We Make It Work.

Job Description

The Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties.

Responsibilities:

Oversee regional inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system.
Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.
Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.
Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.
Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers.
Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
Support additional logistics and operations tasks as needed to ensure efficient regional operations.

Other Responsibilities/Peripheral Functions

Perform other duties/projects as assigned, including participating in company committees/teams.
Ensure safe working practices and a safe working environment.
Comply with all corporate policies and business practices.
Actively participate in facility/equipment management meetings as required.

Qualifications

High school diploma required; Bachelor’s Degree in Business or Logistics preferred.
2-5 years of recent experience in administration, operations, or logistics preferred.
Experience in inventory control and procurement planning preferred.
Excellent communication skills, including command of English (speaking, reading, writing).
Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities.
Proficient in Microsoft Office applications, with advanced Excel skills required.
Excellent report writing and presentation skills.
Ability to learn new computer systems, products, concepts, and techniques.
Organized team player able to work independently in a results-driven, fast-paced environment.

Additional Information

In accordance with applicable state and local pay transparency laws, Doka USA Ltd. is committed to providing a clear and equitable compensation structure. The pay range for this position is $24.00 – $29.00 hourly which is based on a variety of factors, including but not limited to, the candidate’s experience, qualifications, skills, and geographic location.

This range represents the base pay for the position and does not include potential bonuses, commissions, benefits, or other forms of compensation. Final compensation will be determined at the time of offer and in accordance with internal equity and market data.

Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.

If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd.

Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

Please submit your resume and apply now.

External candidates must be authorized to work for any employer in the USA.

At Umdasch Group, we are convinced that diverse teams drive performance and are key to our global success. It’s their attitude and their contributions that matter. Regardless of any personal characteristics, people who share our values and are committed to working passionately towards our common goals will find space to grow.

We believe in – and are committed to – equal opportunities for everyone.

Apply Now

Refine Your Search

customer service account representative jobs in birmingham, eng

Customer Service Representative

JUNIOR SALES ADVISOR

Sales Development Representative

Sales Executive (MarTech) - remote job

JUNIOR SALES CONSULTANT

Client Services Representative

SALES EXECUTIVE

Sales Representative

Junior Commercial Advisor

Bank Medical Records Administrator

Digital Solutions Sales Representative

Key Account Manager

Sales Rep

Graduate Internal Sales Representative

Inside Sales Representative

Income and Recovery Officer

Events Coordinator

Information and Research Officer (Member Services)

Wealthy International Tax Specialist (Personal Tax)

Business Development Executive

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