Helpdesk team Work, Jobs in Birmingham, Eng (with Salaries)

Helpdesk Team Member
Trades 247 —Darlaston
- £13.57 an hour
- Weekend availability
- Hybrid work
- Customer service
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
5d
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
12d
Desktop Support Engineer (two roles)
Gambling Commission —Birmingham
- £27,500 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Travel
- Annual leave
5d
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
IT Support Engineer
Vogehs Innovation Group Ltd —Birmingham
- £28,000 - £42,000 a year
- Full-time
- Hybrid work
- English
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
5d
Data Quality Officer
West Midlands Fire Service —Birmingham
- £35,412 - £37,280 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Free parking
- Employee assistance programme
12d
Helpdesk Scheduler
Turnpower Services —Coventry
- £29,000 - £32,000 a year
- Temporary
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
12d
Junior I.T. Support Technician
Steelstrip Services Ltd —Dudley
- £25,420 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
2d
First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Driving
- Time management
- Annual leave
- Employee assistance programme
Quick apply
5d
People Data Administrator
Serco Group —Solihull
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Human resources
- Annual leave
- Employee discount
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
Shift Maintenance Assistant
Equans —Smethwick
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Maintenance Assistant
Equans —West Bromwich
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
5d
Critical Incidents Co-Ordinator
ISS Facility Services —Marston Green
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply

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Helpdesk Team Member

Trades 247
Darlaston

Quick apply

Job details

Permanent | Full-time
£13.57 an hour
5 days ago

Benefits

Free parking
Annual leave
Company pension
Work from home

Qualifications

Customer service
Communication skills
Help desk

Full job description

Overview

Trades247 is growing, and we're looking for a Helpdesk Team Member to help us look after our customers around the clock.

As a 24/7 trades business, our customers need to know someone's there whenever they get in touch – including overnight and at weekends. We're looking for a reliable, customer-focused person to join our helpdesk team, working mostly from home, to cover out-of-hours shifts and keep our service running smoothly when the rest of the world's asleep.

What you'll be doing

Answering customer calls, emails and job requests during out-of-hours shifts, and logging everything accurately on our Job Logic system.
Being a calm, friendly, professional point of contact for customers, whatever time they get in touch.
Escalating anything urgent or complex to the right person, following clear processes.
Working flexibly across a rota of night, evening and weekend shifts.
Joining us in the office near Wolverhampton occasionally, for training (including your onboarding) and to help cover regular office hours when needed.

What we're looking for

Previous experience in customer service, a helpdesk or a call centre is a plus, but not essential – full training is provided.
A confident telephone manner and clear communication skills.
Someone reliable and self-motivated, who can work well independently from home.
Comfortable working night, evening and weekend shifts as part of a rota.
A quiet, suitable home working space with a reliable internet connection.
Able to travel to our offices near Wolverhampton occasionally for training and office-hours cover.

What's on offer

£13.57 per hour (circa £29,990 per annum for a full-time, 42.5-hour week) – above the current UK National Living Wage and the Living Wage Foundation's recommended rate outside London.
A company pension scheme, with employer contributions to help you plan for the future.
28 days' paid annual leave (inclusive of bank holidays).
The flexibility of working mostly from home, with the security of a full-time, permanent role.
The chance to be part of a growing team, with opportunities to develop as the helpdesk expands.

Sound like you? We'd love to hear from you – apply today.

Pay: £13.57 per hour

Benefits:

Company pension
Free parking
Work from home

Application question(s):

Please confirm that you are available to work regular nights and weekends.

Work Location: Hybrid remote in Darlaston WS10 8DE

Quick apply

Refine Your Search

helpdesk team jobs in birmingham, eng

Helpdesk Team Member

Helpdesk Scheduler

Helpdesk Coordinator - FTC 12 months

Helpdesk Team Leader

Desktop Support Engineer (two roles)

IT Helpdesk Analyst

IT Support Engineer

Data Quality Officer

Helpdesk Scheduler

Junior I.T. Support Technician

First Line Support Consultant

People Data Administrator

IT Support Analyst

1st / 2nd Line IT Support Analyst

Senior IT Support Analyst

Shift Maintenance Assistant

Maintenance Assistant

Customer Helpdesk Manager

Critical Incidents Co-Ordinator

Automotive Helpdesk Agent

I want to receive the latest job alerts for helpdesk team in birmingham, eng

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