Potential program Work, Jobs in Birmingham, Eng (with Salaries)

Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Engineering Instructor Part time (6 hours)
WMG Academy (Solihull) —Solihull
- £17.08 an hour
- Part-time
- Hybrid work
- English
- Bachelor's degree
- Plumbing
- Referral programme
Quick apply
13d
Responsible Individual for children's home
Premium children’s care —Moseley
- £500 a day
- Management
- Microsoft Office
- Supervising experience
Quick apply
13d
Assistant Environmental Consultant
Avove —Birmingham
- £28,000 - £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
Translation Project Manager
WORD360 Language Services —Birmingham
- Up to £26,000 a year
- Hybrid work
- Project management
- Organisational skills
- In-person
- Annual leave
- Flexible schedule
Business Development Manager (BDM) - Birmingham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Birmingham
- £35,875 a year
- Full-time
- Presentation skills
- Referral programme
Quick apply
Kitchen and Bathroom Sales Consultant
EH Smith Builders Merchants Ltd —Solihull
- Full-time
- Sales
- CAD
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
Advisory Services Graduate (Multiple locations)
AECOM —Birmingham
- Full-time
- Hybrid work
- In-person
- Communication skills
- Marketing
7d
Inside Sales - Telesales - Birmingham ICS Cool Energy Ltd
Trane Technologies —Birmingham
- Full-time
- Sales
- Microsoft Office
- HVAC
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Associate Project Controls Consultant
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Project management
- Bachelor's degree
10d
Assistant Ecologist
Avove —Birmingham
- Full-time
- Agile
- Employee assistance programme
Quick apply
EHS Advisor
Water Technologies —Birmingham
- Up to £47,500 a year
- Full-time
- Remote
- Google Suite
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Compliance, Financial Crime Compliance, Risk Assessment and Controls, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
- Employee assistance programme
Lettings Consultant Birmingham
Dexters —Birmingham
- Customer service
- No experience needed
- Employee discount
Quick apply
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
HR & Payroll Advisor
FireGlass UK Ltd. —Oldbury
- Full-time
- Management
- Master's degree
- Bachelor's degree
Risk, AI Model Validation, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
- Employee assistance programme

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Helpdesk Coordinator - FTC 12 months

WORD360 Language Services -
Birmingham

Apply Now

Job details

Fixed term contract
£25,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Phone etiquette
Communication skills
Negotiation
Help desk

Full job description

About The Role

Main Purpose of Job

As we step into a new phase of growth we are searching for a driven and passionate Helpdesk Coordinator to join our expanding team. Delivering a polished and captivating Word360 experience, the helpdesk team is primarily responsible for being brand ambassadors. Since you will represent the company, it is imperative that you deliver an outstanding client experience that reflects your personality, professionalism and engaging style

Responsibilities and Duties

- Deliver outstanding customer service at every opportunity to our clients and sub-contractors.
- Responding professionally to phone calls & emails.
- Fulfil new client requirements and manage general queries.
- Taking care of client and linguist enquiries from the beginning to the end.
- Solve problems and swiftly recognise and address client concerns.
- Maintain accurate records of all communications within our database.
- Update job knowledge by participating in training, where required.
- Proactive and ability to work effectively within a team but also independently.
- Understand and deliver the service objectives in line with KPIs.

Skills and Attributes Required

- Be able to work in a fast-paced, customer service environment.
- Have outstanding customer service experience (minimum 2 years)
- Have an excellent phone manner and command of English.
- Pay attention to detail be extremely efficient and organised.
- The ability to remain positive and upbeat even during difficult customer interactions.
- Strong communication abilities, including the capacity to interact with clients both orally and in writing in a clear and effective manner.
- Possess strong problem solving and negotiation skills with the ability to persuade others.
- Be a finisher and do whatever it takes to complete a task.
- Display a willingness to learn.
- Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook
- Willingness to work from Office location. (this is not a hybrid role)

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

Refine Your Search

potential program jobs in birmingham, eng

Helpdesk Coordinator - FTC 12 months

Engineering Instructor Part time (6 hours)

Responsible Individual for children's home

Assistant Environmental Consultant

Translation Project Manager

Business Development Manager (BDM) - Birmingham - Circa 41k Package- 53k OTE Uncapped

Kitchen and Bathroom Sales Consultant

Advisory Services Graduate (Multiple locations)

Inside Sales - Telesales - Birmingham ICS Cool Energy Ltd

Complaints Coordinator

Bookings Coordinator

Technology Analyst - Operations (UK Remote)

Associate Project Controls Consultant

Assistant Ecologist

EHS Advisor

Compliance, Financial Crime Compliance, Risk Assessment and Controls, Associate, Birmingham

Lettings Consultant Birmingham

Technology Analyst - PMO (UK Remote)

HR & Payroll Advisor

Risk, AI Model Validation, Associate, Birmingham

I want to receive the latest job alerts for potential program in birmingham, eng

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