Quality assurance officer Work, Jobs in Birmingham, Eng (with Salaries)

Administration Officer
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Data Quality Officer
West Midlands Fire Service —Birmingham
- £35,412 - £37,280 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Free parking
- Employee assistance programme
13d
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
4d
Risk and Assurance Officer
Cadent Gas —Coventry
- £39,687 - £46,692 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Education Support Officer (International) - Academic Services - 53829 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- University
- IT
- Annual leave
- Sick pay
4d
Senior Compliance Officer
Altras International Limited —Birmingham
- £38,000 a year
- 8 hour shift
- English
- Bachelor's degree
- Contracts
- Bereavement leave
Quick apply
3d
Housing Officer
Trident Group —Birmingham
- £31,418.09 - £37,384.00 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
12d
Staff Engagement and Communications Officer
HM Prison & Probation Service —Birmingham
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Management
- English
- Microsoft Office
- Annual leave
- Employee discount
1d
Retirement Housing Officer (Worcester)
Platform Housing —Worcester
- Up to £31,905 a year
- Monday to Friday
- Administrative experience
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
10d
Support Team Leader (Supported Exempt Accommodation)
Elmfield Housing —Sparkhill
- £28,275 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Supervising experience
- Annual leave
Quick apply
Quality Assurance Officer
Bradley Environment —Halesowen
- £35,380 - £39,832 a year
- Overtime
- Remote
- Organisational skills
- Communication skills
- Referral programme
Contract Management Officer - Workplace Services
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- Data analysis skills
- Presentation skills
- Travel
3d
Admissions Officer
Coventry University —Coventry
- £24,855 - £31,611 a year
- Full-time
- No degree
- Organisational skills
- IT
- Annual leave
- Employee discount
15h
Senior Placements Officer - Social Care Non-Qualified
Civic Recruitment Limited —Birmingham
- £28.70 an hour
- Temporary
Quick apply
11d
STEM Engagement Specialist (Education Officer)
The Smallpeice Trust —Leamington Spa
- £27,000 a year
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- Project management
- Life insurance
Quick apply
Laboratory & Ballistic Range Officer
NP Aerospace —Coventry
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave
- Flexible schedule
Business Continuity, Preparedness and Resilience Practitioner
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
7d
Quality Assurance Officer
Vadella —Halesowen
- Overtime
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Laboratory & Ballistic Range Officer
NP Aerospace Limited —Coventry
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave
- Flexible schedule
Remediation Officer
Trinity Estates —Birmingham
- Monday to Friday
- Remote
- Employee discount
- Referral programme

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quality assurance officer jobs near birmingham, eng

Administration Officer

Civic Recruitment Limited
Solihull

Quick apply

Job details

Full-time
£17.75 an hour

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
NVQ
Business
BTEC
Communication skills
Office experience

Full job description

3 months contract with a Local Authority

Job Title: Administration Officer

Job Purpose

To support the Quality Monitoring and Commissioning function by reviewing and processing quality concern referrals submitted by social workers and other professionals. The postholder will use electronic case management systems, including Liquid Logic (LAS), to assess referrals against established quality standards and checklists, ensuring all required information is present before progressing cases for investigation.

The role requires excellent attention to detail, sound judgement, strong administrative skills, and the ability to work accurately within established procedures while identifying when concerns need to be escalated.

Key Responsibilities

Quality Concern Administration

Review quality concern referrals received from social workers and other professionals.
Assess referrals against agreed quality assurance checklists and procedures.
Determine whether referrals contain sufficient information to be progressed to a Quality Monitoring Officer for investigation.
Return incomplete referrals for further information where necessary.
Escalate complex or urgent concerns appropriately in line with procedures.

System and Data Management

Use Liquid Logic (LAS) and other electronic systems to access, review, update, and maintain records.
Accurately input, update, and manage information within council databases and systems.
Ensure records are maintained in accordance with data protection and information governance requirements.
Produce routine reports and administrative information as required.

Customer Service and Communication

Respond to enquiries from internal and external stakeholders via telephone, email, and written correspondence.
Liaise effectively with social workers, quality monitoring staff, providers, and other professionals.
Communicate professionally and clearly when requesting additional information or clarifications.

Administrative Support

Provide comprehensive administrative support to the Commissioning and Quality Monitoring teams.
Maintain accurate electronic and manual filing systems.
Assist with the monitoring and tracking of referrals and quality concerns.
Support service improvements by identifying recurring issues or procedural gaps.

Compliance and Information Governance

Handle sensitive and confidential information appropriately.
Ensure compliance with safeguarding, data protection, and council policies.
Follow established procedures and maintain accurate audit trails.

Essential Experience

Previous administrative experience in a busy office environment.
Experience working with electronic case management systems or databases.
Experience reviewing information for accuracy and completeness.
Experience dealing with a range of internal and external stakeholders.
Experience handling confidential and sensitive information.
Experience using Microsoft Office applications, including Word, Excel, Outlook, and Teams.

Desirable Experience

Experience within Adult Social Care, Local Government, Health, or Public Sector services.
Experience using Liquid Logic (LAS).
Experience within commissioning, quality monitoring, safeguarding, or contract administration functions.

Essential Qualifications

4 GCSEs (or equivalent), including English and Mathematics at Grade C/Level 4 or above; or equivalent relevant administrative experience.

Desirable Qualifications

NVQ Level 3 in Business Administration.
BTEC National Certificate.
HNC or equivalent qualification in Business Administration or a related discipline.

Essential Skills and Competencies

Excellent attention to detail and accuracy.
Ability to review information and identify missing, inconsistent, or incomplete data.
Strong organisational and workload management skills.
Ability to follow established processes and procedures consistently.
Sound judgement and a high degree of common sense.
Excellent verbal and written communication skills.
Ability to work independently and use initiative.
Strong problem-solving skills.
Ability to identify when issues require escalation.
Competent use of electronic systems and databases.
Proficiency in Microsoft Office applications.

Personal Attributes

The successful candidate will be:

Sharp, articulate, and professional.
Methodical and process-driven.
Reliable and accountable.
Calm under pressure.
Adaptable and flexible.
Committed to delivering high standards of accuracy and customer service.
Able to maintain confidentiality and professionalism at all times.

Additional Information

Location: Solihull.
Working Pattern: Monday to Friday, 37 hours per week.
Hybrid Working: One day per week based at the Council House, Solihull; remaining days working remotely subject to service requirements.
Pay Rate: £17.75/ per hour UMB.
The postholder will be required to comply with safeguarding, data protection, information governance, equality, diversity, inclusion, and health & safety policies.
The role requires the ability to work independently while recognising when support, advice, or escalation is required.
Commitment to maintaining confidentiality when handling sensitive information is essential.
Payment: Bi-weekly payment schedule
Start Date: Immediate start available
Closing Date: soon (early applications encouraged)

GCSC

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Refine Your Search

quality assurance officer jobs in birmingham, eng

Administration Officer

Data Quality Officer

Proceedings Support Unit (PSU) Specialist

Risk and Assurance Officer

Education Support Officer (International) - Academic Services - 53829 - Grade 6

Senior Compliance Officer

Housing Officer

Staff Engagement and Communications Officer

Retirement Housing Officer (Worcester)

Support Team Leader (Supported Exempt Accommodation)

Quality Assurance Officer

Contract Management Officer - Workplace Services

Admissions Officer

Senior Placements Officer - Social Care Non-Qualified

STEM Engagement Specialist (Education Officer)

Laboratory & Ballistic Range Officer

Business Continuity, Preparedness and Resilience Practitioner

Quality Assurance Officer

Laboratory & Ballistic Range Officer

Remediation Officer

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