Senior branch Work, Jobs in Birmingham, Eng (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
Facilities and Office Manager
Midland Building Products —West Bromwich
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
11d
Branch Manager, Kurt Geiger, Birmingham Airport
Kurt Geiger —Birmingham
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Administrator
Altrad Generation —Oldbury
- From £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Free parking
- Employee discount
Quick apply
13d
Partnering Branch Manager
Huws Gray Group —Birmingham
- Driving
- Annual leave
- Employee discount
11d
Facilities Manager
Ministry of Justice —Birmingham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Maintenance
- Annual leave
- Employee discount
13d
Front Office Supervisor
Dalata —Birmingham
- Full-time
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
Senior Lettings Manager - UK
Dwelly —Birmingham
- Management
- Sales
- Leadership
Legal, Corporate Governance, Executive Director, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Management
- Public speaking
- Presentation skills
- Employee assistance programme
Business Development Manager
A1 Motor Spares —Brierley Hill
- £26,436 - £35,000 a year
- Full-time
- Sales
- Business development
- Analysis skills
- Flexitime
- Employee discount
Quick apply
11d
Senior Sales Person
Huws Gray Group —Nuneaton
- Sales
- IT
- Communication skills
- Annual leave
- Employee discount
Senior Lettings Consultant
LRG —Kidderminster
- £32,000 a year
- Monday to Friday
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Head of Pricing
REXEL —Solihull
- Full-time
- Hybrid work
- Business development
- Annual leave
- Employee discount
Quick apply
Administration Assistant (Maternity cover)
Scrivens Opticians and Hearing Care —Halesowen
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Estate Agent Senior Sales Negotiator
Key Estate Agents —Nuneaton
- £26,500 - £35,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Free parking
Quick apply
3d
Principal Recruitment Consultant - Education
Operam Education Group —Stourbridge
- £28,500 - £37,000 a year
- Temporary
- Communication skills
- School
- Annual leave
- Sick pay
Quick apply
Store Manager (small store)
Boots —Birmingham
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee assistance programme
12d
Recruitment & Development Lead – Part-time
hireful clients —Redditch
- Part-time
- Continuous improvement
Quick apply
10d
Graduate Management Trainee - Worcester
Enterprise Mobility —Worcester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Financial Planning and Analysis Manager
BSS —Coventry
- Full-time
- Communication skills

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

senior branch jobs in birmingham, eng

Head of Branch Support

Facilities and Office Manager

Branch Manager, Kurt Geiger, Birmingham Airport

Administrator

Partnering Branch Manager

Facilities Manager

Front Office Supervisor

Senior Lettings Manager - UK

Legal, Corporate Governance, Executive Director, Birmingham

Business Development Manager

Senior Sales Person

Senior Lettings Consultant

Head of Pricing

Administration Assistant (Maternity cover)

Estate Agent Senior Sales Negotiator

Principal Recruitment Consultant - Education

Store Manager (small store)

Recruitment & Development Lead – Part-time

Graduate Management Trainee - Worcester

Financial Planning and Analysis Manager

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