Senior director of operations Work, Jobs in Birmingham, Eng (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
8d
Trade Operations Director
Manna Jaya Global Trade Ltd —Birmingham
- £74,000 - £104,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
14h
Director of Business Transformation
Faith International Business Development Ltd —Birmingham
- £5,200 - £8,800 a month
- Full-time
- Microsoft Office
- Business development
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Operations Director
Spire Healthcare —Birmingham
- Full-time
- Free parking
- Annual leave
2d
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
Director, Operations
Thermo Fisher Scientific —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Head of Installations and Planning
Athena Worksuface Fabrications Ltd —Worcester
- £55,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
8d
Director of Practice Operations
Shoosmiths —Birmingham
- Leadership
9d
Head – Business Planning and Performance
Homes England —Birmingham
- £69,831 - £81,443 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- SharePoint
- Annual leave
- Employee assistance programme
9d
Operations Director
Keystone Group —Swadlincote
- Full-time
- Continuous improvement
- Employee assistance programme
- Employee discount
14d
Director of Regulation, Quality & Risk
Cambridge University Press & Assessment —Coventry
- £90,200 - £124,100 a year
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
- Annual leave
12d
Associate Director - Operations & Supply Chain
KPMG —Birmingham
- Full-time
- Sales
- Business development
- Leadership
9d
Managing Director
Executive —Solihull
- Full-time
- Analysis skills
- Leadership
- Time management
- Free parking
- Annual leave
Quick apply
Associate Director of Global Trade
Safran —Wolverhampton
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
1d
Head of New Business
BDO —Birmingham
- Full-time
- Sales
- SQL
- Contracts
Head of Operations - Fire
Total Fire Safety —Wolverhampton
- Full-time
- Hybrid work
- Project management
- Contracts
- Leadership
- Annual leave
Quick apply
Commercial Operations Manager
London Electric Vehicle Company (LEVC) —Coventry
- £60,000 a year
- Hybrid work
- Sales
- Bachelor's degree
- Business
- Free parking
- Annual leave
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
Operations Manager
Aston University —Birmingham
- £38,784 - £46,049 a year
- Full-time
- CRM software
- University
- Leadership
- Annual leave
Head of Business Performance
Irwin Mitchell —Birmingham
- Management
- Project management
- Leadership

I want to receive the latest job alerts for senior director of operations in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year
8 days ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

senior director of operations jobs in birmingham, eng

Director of Customer Operations

Trade Operations Director

Director of Business Transformation

Operations Director

Head of Security Operations

Director, Operations

Head of Installations and Planning

Director of Practice Operations

Head – Business Planning and Performance

Operations Director

Director of Regulation, Quality & Risk

Associate Director - Operations & Supply Chain

Managing Director

Associate Director of Global Trade

Head of New Business

Head of Operations - Fire

Commercial Operations Manager

Quality Assurance and Development Manager

Operations Manager

Head of Business Performance

I want to receive the latest job alerts for senior director of operations in birmingham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected