Service optimisation manager Work, Jobs in Birmingham, Eng (with Salaries)

Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Service Optimisation Manager
Voyage Care —Lichfield
- Analysis skills
- Travel
- Communication skills
- Annual leave
Service Delivery Manager
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Contracts
Technical Services Manager UK
SCC —Birmingham
- £55,000 - £60,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Computer networking
- IT
4d
Northern Regional Field Manager
Cosine UK Ltd —Birmingham
- £37,896 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick apply
4d
PLANNING MANAGER - AI OPTIMISATION
Laing O'Rourke —Birmingham
- Analysis skills
- IT
- Construction experience
8d
Regional Logistics Manager
2 Sisters Food Group —Birmingham
- Full-time
- Bakery
- Travel
- Annual leave
- Employee assistance programme
Integration & Optimisation Project Manager
Worcester Bosch —Worcester
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
Quick apply
6d
IT Service Delivery Manager
HCR —Worcester
- Organisational skills
- IT
- Communication skills
- Annual leave
- Gym membership
9d
Commercial Analytics Manager- Jockey Club Experiences
Levy —Birmingham
- £50,000 a year
- Full-time
- Hospitality
- Analysis skills
- Driving
- Annual leave
- Employee assistance programme
5d
CRM Manager
Steer —Birmingham
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Manager – Large Machines
Sulzer —Birmingham
- Full-time
- Sales
- Travel
- In-person
- Annual leave
- Employee assistance programme
Senior Manager - Supply Chain
KPMG —Birmingham
- Full-time
- Oracle
- Sales
- ERP systems
People Operations Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Business Development Manager
wizard pi —Worcester
- £28,350 - £60,000 a year
- Full-time
- Sales
- Business development
- In-person
- Free parking
- Work from home
Quick apply
9d
Associate Product Manager - Accounting, Taxation & Payments
Pinewood.AI —Solihull
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager – Technical / Repair
The Peninsular and Oriental Steam Navigation Company —Coventry
- Management
- Microsoft Office
- Continuous improvement
Quick apply
Healthcare Consulting Cost and Productivity Manager
Pwc UK —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- English
Senior IT Procurement Manager - 6-12 month FTC
The Co-operative Bank —Coventry
- Up to £85,000 a year
- Full-time
- Management
- Analysis skills
- Travel
2d
Advisory Services Graduate (Multiple locations)
AECOM —Birmingham
- Full-time
- Hybrid work
- In-person
- Communication skills
- Marketing
7d

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service optimisation manager jobs near birmingham, eng

Operations Manager - Customs & Brokerage

Carousel Logistics -
Birmingham

Apply Now

Job details

Up to £60,000 a year

Benefits

Free parking
Annual leave
Company events
Employee discount
On-site parking

Qualifications

Management
Supply chain
Logistics
Leadership
Communication skills

Full job description

Lead Customs Operations. Drive Excellence. Make an Impact.

At Carousel Logistics, we are specialists in time-critical logistics and supply chain solutions across Europe. We are looking for an experienced and driven Operations Manager – Customs & Brokerage to lead our UK customs and brokerage operations and play a pivotal role in delivering exceptional service to our customers.

This is an exciting opportunity for a proactive leader who thrives in a fast-paced environment, enjoys solving complex operational challenges, and is passionate about driving operational excellence, developing people, and delivering outstanding customer experiences.

As our business operates 24/7, flexibility and adaptability are essential to success in this role.

The Opportunity

As our Operations Manager – Customs & Brokerage, you will take ownership of the day-to-day management of customs, brokerage, transit, and non-transport services across the UK.

You will lead operational performance, ensure regulatory compliance, drive continuous improvement initiatives, and build strong relationships with customers, partners, and internal stakeholders. This role offers the opportunity to influence strategic decisions while making a meaningful impact on the growth and success of the business.

Key Responsibilities

Operational Leadership

Lead the day-to-day delivery of customs, brokerage, transit, and non-transport services, ensuring operational excellence, efficiency, and compliance.

Leadership & People Management

Provide inspiring leadership, developing high-performing teams and fostering a culture of accountability, collaboration, and continuous improvement.

Customer & Stakeholder Management

Build trusted relationships with customers, partners, and internal stakeholders, delivering exceptional service and supporting new business implementations.

Compliance & Risk Management

Ensure full compliance with UK customs regulations, import/export requirements, and company policies while proactively managing operational risk.

Continuous Improvement & Innovation

Drive process optimisation, embrace automation and new technologies, and champion initiatives that improve productivity and service delivery.

Performance & Reporting

Monitor operational performance, analyse key metrics, and provide insights that support effective decision-making and business growth.

Travel & On-Site Support

Represent the business at customer meetings, audits, and operational reviews, with occasional travel within the UK and Europe.

What We're Looking For

Experience

A minimum of three years' experience in customs brokerage management
A background within freight forwarding, logistics, or supply chain operations
Experience leading teams within a fast-paced operational environment
Strong knowledge of:
- UK customs procedures
- Import and export regulations
- Transit processes
- Non-transport brokerage services

Skills

Strong leadership and people management capabilities
Excellent stakeholder engagement and communication skills
Commercial awareness and a customer-focused mindset
Strong problem-solving and decision-making abilities
Proficiency with customs software, TMS platforms, and operational systems
Highly organised with exceptional attention to detail

Qualifications

An industry-recognised qualification in logistics, customs, international trade, or a related discipline is desirable.

How Success Will Be Measured

Success in this role will be measured through:

✔ On-time release of customs files
✔ Productivity and operational efficiency
✔ Compliance performance and reduction of penalties and fines
✔ Accuracy and minimisation of post-entry amendments
✔ Team engagement and attendance performance

Why Join Carousel?

Salary & Benefits

Basic Salary of up to £60,000 per annum
Car Allowance of up to £6,000 per year
Hybrid Working options
24 days' annual leave plus bank holidays
Your birthday off
Health Cash Plan
Free onsite parking at our Birmingham Airport location
Company discounts and regular social events
A safe, modern, and well-organised working environment
Real opportunities for career development and progression

At Carousel, our values guide everything we do:

Ownership

We take responsibility, make decisions, and deliver results.

Learning

We continuously improve, share knowledge, and embrace opportunities to grow.

Caring

We support and respect our customers, colleagues, partners, and communities.

Ready to Lead the Future of Customs & Brokerage?

If you are an experienced customs professional looking for a leadership role where you can influence strategy, drive innovation, and make a genuine impact within a growing international business, we would love to hear from you.

Apply today and become part of a team that keeps Europe moving.

Apply Now

Refine Your Search

service optimisation manager jobs in birmingham, eng

Operations Manager - Customs & Brokerage

Service Optimisation Manager

Service Delivery Manager

Technical Services Manager UK

Northern Regional Field Manager

PLANNING MANAGER - AI OPTIMISATION

Regional Logistics Manager

Integration & Optimisation Project Manager

IT Service Delivery Manager

Commercial Analytics Manager- Jockey Club Experiences

CRM Manager

Sales Manager – Large Machines

Senior Manager - Supply Chain

People Operations Manager

Business Development Manager

Associate Product Manager - Accounting, Taxation & Payments

Operations Manager – Technical / Repair

Healthcare Consulting Cost and Productivity Manager

Senior IT Procurement Manager - 6-12 month FTC

Advisory Services Graduate (Multiple locations)

I want to receive the latest job alerts for service optimisation manager in birmingham, eng

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